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The Sales Leaders Playbook

The Sales Leaders Playbook Book
Author : Nathan Jamail
Publisher : eBookIt.com
Release : 2013-02-21
ISBN : 1456605135
Language : En, Es, Fr & De

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Book Description :

Winning is not a 'some of the time' activity it is an 'all of the time' activity. Success in sales takes talent, skills, discipline, practice, and most importantly honesty with a genuine concern for the client. Most sales leaders know what to do - they just do not know how to make it real for their organization. This barrier keeps them mediocre at best. Experienced sales professional and entrepreneur, Nathan Jamail has developed a playbook of techniques and best practices, which have allowed hundreds of sales teams to find success in their selling. From creating an organizational belief system to taking the bullet for those you lead, The Sales Leaders Playbook focuses on how to build a winning team. Nothing in this book is theory - it is based on personal experiences learned throughout Nathan Jamail's extensive sales career. The Sale Leaders Playbook is a book written for sales leader by a sales leader - designed to be straightforward, easy to read, and simple to understand. The ability to execute the skills and programs outlined requires effort. It takes a sales leader who is willing to hold a team accountable and more importantly hold themselves accountable. Mastering these sales leadership skills will: * Increase team morale * Improve skills and abilities * Improve communications * Increase sales and profits

Sales EQ

Sales EQ Book
Author : Jeb Blount
Publisher : John Wiley & Sons
Release : 2017-03-02
ISBN : 1119325943
Language : En, Es, Fr & De

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Book Description :

The New Psychology of Selling The sales profession is in the midst of a perfect storm. Buyers have more power—more information, more at stake, and more control over the sales process—than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it difficult to get buyers to sit still long enough to “challenge,” “teach,” “help,” give “insight,” or sell “value.” And a relentless onslaught of “me-too” competitors have made differentiating on the attributes of products, services, or even price more difficult than ever. Legions of salespeople and their leaders are coming face to face with a cold hard truth: what once gave salespeople a competitive edge—controlling the sales process, command of product knowledge, an arsenal of technology, and a great pitch—are no longer guarantees of success. Yet this is where the vast majority of the roughly $20 billion spent each year on sales training goes. It’s no wonder many companies are seeing 50 percent or more of their salespeople miss quota. Yet, in this new paradigm, an elite group of top 1 percent sales professionals are crushing it. In our age of technology where information is ubiquitous and buyer attention spans are fleeting, these superstars have learned how to leverage a new psychology of selling—Sales EQ—to keep prospects engaged, create true competitive differentiation, as well as shape and influence buying decisions. These top earners are acutely aware that the experience of buying from them is far more important than products, prices, features, and solutions. In Sales EQ, Jeb Blount takes you on an unprecedented journey into the behaviors, techniques, and secrets of the highest earning salespeople in every industry and field. You’ll learn: How to answer the 5 Most Important Questions in Sales to make it virtually impossible for prospects to say no How to master 7 People Principles that will give you the power to influence anyone to do almost anything How to shape and align the 3 Processes of Sales to lock out competitors and shorten the sales cycle How to Flip the Buyer Script to gain complete control of the sales conversation How to Disrupt Expectations to pull buyers towards you, direct their attention, and keep them engaged How to leverage Non-Complementary Behavior to eliminate resistance, conflict, and objections How to employ the Bridge Technique to gain the micro-commitments and next steps you need to keep your deals from stalling How to tame Irrational Buyers, shake them out of their comfort zone, and shape the decision making process How to measure and increase you own Sales EQ using the 15 Sales Specific Emotional Intelligence Markers And so much more! Sales EQ begins where The Challenger Sale, Strategic Selling, and Spin Selling leave off. It addresses the human relationship gap in the modern sales process at a time when sales organizations are failing because many salespeople have never been taught the human skills required to effectively engage buyers at the emotional level. Jeb Blount makes a compelling case that sales specific emotional intelligence (Sales EQ) is more essential to success than education, experience, industry awareness, product knowledge, skills, or raw IQ; and, sales professionals who invest in developing and improving Sales EQ gain a decisive competitive advantage in the hyper-competitive global marketplace. Sales EQ arms salespeople and sales leaders with the tool

The B2B Executive Playbook

The B2B Executive Playbook Book
Author : Sean Geehan
Publisher : Clerisy Press
Release : 2011-11-29
ISBN : 157860446X
Language : En, Es, Fr & De

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Book Description :

The first book completely focused on successfully running B2B, which is very different from B2C. The fate of a B2B lies in the hands of a few individuals so what ultimately determines if a company thrives, or even survives, is how these key relationships are targeted, structured and managed. Over 30 percent of all B2B product development, marketing, and other discretionary dollars are wasted. When the realities of B2B marketplace are not integrated into a company’s SOP, it is more likely that the company is wasting money as well as the employees’ time and efforts. If the budget and plans aren’t structured for B2B specifically, they won’t move the meter. But there is good news — there is a corresponding equal amount of potential revenue, growth and prosperity. The leading B2B companies dramatically build their top and bottom lines when leaders realize that success, undeniably and unquestionably, resides with how they engage with the their customers and how that will drive their internal alignment and operations. What is it that they are doing differently than their competition and others in their industry that drive revenue growth, deliver predictable earnings, retain and grow customers and develop new offerings that customers will not only buy, but for which they will pay premiums.

Sustainability Decoded

Sustainability Decoded Book
Author : Laura Musikanski
Publisher : Routledge
Release : 2017-09-08
ISBN : 1351275356
Language : En, Es, Fr & De

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Book Description :

The value chain is the tried and true foundation of any profitable business.Sustainability Decoded is a no-nonsense business book that shows you how to increase profits by integrating sustainability into your company's value chain. This practical guide provides innovative tools and approaches for adding value at each station, including: Sustainability Matrix Decision Tool for Codes of Conduct; Triple Bottom Line Short Form; Eco-Label Graphic Matrix; Sustainability Ratio Guide; Life Cycle Analysis Grid; Local-Global Scorecard; the Redesign Card; the Green IT Checklist; the Balanced Scorecard for Life; the Biomimcry Backwards Forwards Tool.Sustainability Decoded provides a profitable means to practice sustainability. It is as useful to the non-business person who needs a quick guide to the practicalities and principles of adding value right across business processes as it is to the seasoned business professional looking for practical and profitable inspiration from sustainability. Includes case studies on Patagonia, and One PacificCoast Bank.

The Interpersonal Communication Playbook

The Interpersonal Communication Playbook Book
Author : Teri Kwal Gamble,Michael W. Gamble
Publisher : SAGE Publications
Release : 2019-01-02
ISBN : 1544332750
Language : En, Es, Fr & De

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Book Description :

Practical skills for developing successful relationships—both face-to-face and online Written in a conversational style and presented in an innovative handbook format, The Interpersonal Communication Playbook empowers you to take an active role in the development of your communication skills. Best-selling authors Teri Kwal Gamble and Michael Gamble provide you with abundant opportunities to make personal observations, analyze personal experiences, and assess personal growth across interpersonal contexts. Offering an array of communication settings for you to practice your skills, this text makes it easy for you to see how relevant theory can be applied to develop and maintain healthy relationships with family, friends, romantic partners, and coworkers. Key Features Insightful, relatable examples and real-world scenarios engage you and encourage you to critically reflect on your own communication dynamics. “Learning objectives at the beginning of each chapter outline key objectives and help you master important concepts and prepare for exams. Opening vignettes introduce the relevance of chapter content through a contemporary example of communication in action, exemplifying chapter themes with engaging and relevant stories. “What Do You Know?” features promotes self-assessment of knowledge and encourages you to address any misconceptions you discover. “Try This” boxes promote active learning and provide you with opportunities to put your skills into practice. “Reflect On This” boxes connect theory with practice—bringing key concepts and ideas to life. “Analyze This” boxes encourage you to apply critical thinking to examples of interpersonal encounters from literature and popular culture. “Connect the Case” features includes chapter-ending cases designed to help you assess interpersonal communication outcomes to help solidify and further develop the skills learned.

EPublishing with InDesign CS6

EPublishing with InDesign CS6 Book
Author : Pariah S. Burke
Publisher : John Wiley & Sons
Release : 2012-12-03
ISBN : 1118305590
Language : En, Es, Fr & De

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Book Description :

Here′s the designer′s guide to creating excellent e–books with InDesign Creative professionals are designing more and more e–books and e–zines as digital publishing increasingly gains market share. This book pulls together a wide range of essential information to help them maximize the versatility of InDesign for e–publishing. If you need to know how to build, deploy, and manage digital publications using InDesign, here′s your guide to the process, from understanding the platforms and devices and how best to design for them to creating media–rich content for multiple formats using a variety of technologies. Designers are seeking to sharpen their skills to compete in today s e–publishing market, and this book is packed with necessary information about creating and adapting content for e–publication Explains how to plan a new digital publication, convert a print publication to digital, add multimedia and interactivity, and publish and distribute the finished product Covers platforms, devices, and formats; creating media–rich content; designing for different devices; and managing digital publications Examines Adobe′s Digital Publishing System, CSS, HTML5, and other commercial vehicles available for e–publishing on multiple platforms, including iPad, Kindle, NOOK, and other tablets and e–readers ePublishing with InDesign is a valuable tool for designers seeking to boost their skills and create cutting–edge e–publications.

The Managed Services Playbook

The Managed Services Playbook Book
Author : Ed Nalbandian
Publisher : iUniverse
Release : 2014-09-12
ISBN : 1491733632
Language : En, Es, Fr & De

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Book Description :

"Ed has taken thirty years of battle-hardened experience running managed services businesses as a systems integrator, communications provider, equipment manufacturer, offshore provider and an independent start-up and put it in a highly readable, yet incredibly detailed and indispensable book." Bob Boles CEO, Hostway Corporation "The Managed Services Playbook is the blueprint for building and running a successful managed services business. The explosion in managed services at Avaya was fueled by many of the strategies and plans Ed has outlined in this book." Mike Runda President, Avaya Client Services "Successfully running a managed services business is a difficult task with many nuances which make it very different from other IT services. Ed has unlocked these secrets which have eluded so many businesses. The advice in The Managed Services Playbook is priceless." Chris Formant President, Verizon Enterprise Solutions "Ed's proven ability to build high growth, high profit managed services businesses has made him one of the top managed services executive in the industry. The Managed Services Playbook details the keys to success for all those involved in managed and cloud businesses and can be mapped to proven, measurable results." George Humphrey Senior Director, Research and Advisory - Managed Services, Technology Services Industry Association (TSIA) "As IT vendors of all shapes and sizes rush to move their businesses to the cloud and managed services, The Managed Services Playbook should be required reading for anyone involved in those businesses." Dave D'Aprano Group Executive - IT Outsourcing, Dimension Data

The Smart Hustler Playbook

The Smart Hustler Playbook Book
Author : Ebuka Anichebe
Publisher : Createspace Independent Publishing Platform
Release : 2018-07-02
ISBN : 9781723067778
Language : En, Es, Fr & De

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Book Description :

The Smart Hustler's Handbook is an A-Z guide for the individual who wants to move from zero to maximum profit in a short time and with fewer mishaps. It provides a comprehensive roadmap on the entrepreneurial journey, combining street savvy with conventional wisdom stewed in engaging stories that entrench their roots in your memory. The critical questions at the end of each chapter will help you discover, recognize and take action on those ideas necessary to propel you to a profitable outcome. This book will blow your mind and most importantly, your business.

The Lean Product Playbook

The Lean Product Playbook Book
Author : Dan Olsen
Publisher : John Wiley & Sons
Release : 2015-05-21
ISBN : 1118961021
Language : En, Es, Fr & De

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Book Description :

The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a startup or a large, established company, we all know that building great products is hard. Most new products fail. This book helps improve your chances of building successful products through clear, step-by-step guidance and advice. The Lean Startup movement has contributed new and valuable ideas about product development and has generated lots of excitement. However, many companies have yet to successfully adopt Lean thinking. Despite their enthusiasm and familiarity with the high-level concepts, many teams run into challenges trying to adopt Lean because they feel like they lack specific guidance on what exactly they should be doing. If you are interested in Lean Startup principles and want to apply them to develop winning products, this book is for you. This book describes the Lean Product Process: a repeatable, easy-to-follow methodology for iterating your way to product-market fit. It walks you through how to: Determine your target customers Identify underserved customer needs Create a winning product strategy Decide on your Minimum Viable Product (MVP) Design your MVP prototype Test your MVP with customers Iterate rapidly to achieve product-market fit This book was written by entrepreneur and Lean product expert Dan Olsen whose experience spans product management, UX design, coding, analytics, and marketing across a variety of products. As a hands-on consultant, he refined and applied the advice in this book as he helped many companies improve their product process and build great products. His clients include Facebook, Box, Hightail, Epocrates, and Medallia. Entrepreneurs, executives, product managers, designers, developers, marketers, analysts and anyone who is passionate about building great products will find The Lean Product Playbook an indispensable, hands-on resource.

Dr Dobb s Journal

Dr  Dobb s Journal Book
Author : Anonim
Publisher : Unknown
Release : 2006
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Dr Dobb s Journal book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Eat Their Lunch

Eat Their Lunch Book
Author : Anthony Iannarino
Publisher : Penguin
Release : 2018-11-06
ISBN : 0525537635
Language : En, Es, Fr & De

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Book Description :

The first ever playbook for B2B salespeople on how to win clients and customers who are already being serviced by your competition, from the author of The Only Sales Guide You'll Ever Need and The Lost Art of Closing. Like it or not, sales is often a zero-sum game: Your win is someone else's loss. Most salespeople work in mature, overcrowded industries, your offerings perceived (often unfairly) as commodities. Growth requires taking market share from your competitors, while they try to do the same to you. How else can you grow 12 percent a year in an industry that's only growing by 3 percent? It's not easy for any salesperson to execute a competitive displacement--or, in other words, "eat their lunch." You might think this requires a bloodthirsty "whatever it takes" attitude, but that's the opposite of what works. If you act like a Mafia don, you only make yourself difficult to trust and impossible to see as a long-term partner. Instead, this book shows you how to find and maintain a long-term competitive advantage by taking steps like: * ranking prospective new clients not by their size or convenience to you, but by who stands to gain the most from your solution. * understanding the different priorities for everyone in your prospect's organization, from the CEO to the accountants, and addressing their various concerns. * developing a systematic contact plan for all those different stakeholders so you can win over the right people at the organization in the optimal sequence. Your competitors may be tough, but with the strategies you'll discover in this book, you'll soon be eating their lunch.

The Customer Centricity Playbook

The Customer Centricity Playbook Book
Author : Peter Fader,Sarah E. Toms
Publisher : Unknown
Release : 2018-10-30
ISBN : 9781613630907
Language : En, Es, Fr & De

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Book Description :

How did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit? They discovered a simple truth--and acted on it: Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer. Fader and Toms offer a 360-degree analysis of all the elements that support customer centricity within an organization. In this book, you will learn how to: Develop a customer-centric strategy for your organization Understand the right way to think about customer lifetime value (CLV) Finetune investments in customer acquisition, retention, and development tactics based on customer heterogeneity Foster a culture that sustains customer centricity, and also understand the link between CLV and market valuation Understand customer relationship management (CRM) systems, as they are a vital underpinning for all these areas through the valuable insights they provide Fader's first book, Customer Centricity, quickly became a go-to for readers interested in focusing on the right customers for strategic advantage. In this new book, Fader and Toms offer a true playbook for companies of all sizes that want to create and implement a winning strategy to acquire, develop, and retain customers for the greatest value. ALSO AVAILABLE: Peter Fader's Customer Centricity offers an introduction to the subject. The Customer Centricity Playbook shows customer centricity converts where to get started. "A fantastic 360-degree analysis of how companies become truly customer-centric.... Required reading." --Neil Hoyne, Head of Customer Analytics and Chief Analytics Evangelist, Google "A must-read." --Aimee Johnson, Senior Vice President, Digital Customer Experience, Starbucks "Fundamental insights to point organizations of any size in the right direction." --Rob Markey, Partner, Bain & Company, Inc., and coauthor, The Ultimate Question 2.0 "Required reading for leadership teams, as well as marketing and sales executives." --Matthew Derella, Global Vice President, Revenue and Content Partnerships, Twitter "If you struggle with customer engagement or are ready to better acquaint yourself with your customers, Peter Fader and Sarah Toms' new book The Customer Centricity Playbook is a must-read." --Jacqueline Parkes, Chief Marketing Officer and EVP, Digital Studios, MTV, VH1 & Logo "Peter Fader and Sarah Toms offer transformative insights that light the path for business leaders." --Susan Johnson, Chief Marketing Officer, SunTrust Banks "Essential reading for those who aspire to market leadership, regardless of industry." --Joshua Kanter, Chief Marketing Officer, PetSmart "I read The Customer Centricity Playbook by Peter Fader and Sarah Toms in a single sitting." --Robbie Kellman Baxter, Consultant, Peninsula Strategies, and Author, The Membership Economy

Foreign Service Journal

Foreign Service Journal Book
Author : Anonim
Publisher : Unknown
Release : 2005
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Foreign Service Journal book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

The Business Coach

The Business Coach Book
Author : James S. Doyle
Publisher : John Wiley & Sons
Release : 1999-02-22
ISBN : 9780471293262
Language : En, Es, Fr & De

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Book Description :

In this book, author James S. Doyle demonstrates how to apply the coach concept to the game of business and establish a successful coaching relationship with any employee, within any organization. More than just tips and techniques, The Business Coach is a highly practical guide that leads the reader through a step-by-step process of growth and mastery. The coaching relationship, according to Doyle, grows from the "inside-out." It is not a role that can be picked up and put on like a uniform. It requires a shift in thinking and behavior, as well as a true commitment to "being" a coach, not just the desire to act like one. This book provides the necessary mind set, skills, and attributes needed to allow this internal transformation.

Profit Optimization Using Advanced Analytics in the Airline and Travel Industry

Profit Optimization Using Advanced Analytics in the Airline and Travel Industry Book
Author : Gopal Ranganathan
Publisher : Createspace Independent Publishing Platform
Release : 2016-11-19
ISBN : 9781533184849
Language : En, Es, Fr & De

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Book Description :

The airline industry has come a long way since deregulation in 1978. Yet its ROI to investors is lowest among all industries. This book provides the secrets of how advanced analytics helps profit optimization. It is written with candor to show the limitations of today's most widely used systems and how new futuristic systems are needed for optimized decision making. It describes the systems, process and governance that align the entire management from the CEO down to the managers in making profitable decisions every time. Using numerous cases from the commercial functions of sales, revenue management, marketing and network planning, the book provides an insider look into the sub-optimal decision processes today. It shows how embedding advanced analytics from enterprise perspective optimizes the decisions. It provides a playbook for the CIO and C-Suite to build and ensure governance of the models, data and process for enterprise analytics. Commercial airlines that adopt the advanced analytics paradigm shift will see direct competitive advantage and lasting change in profits. This is the type of change recommended by Gopal Ranganathan, industry consultant and founder of Quad Optima Analytics, a company dedicated to helping airlines have this advantage.

Business Do

Business Do Book
Author : Hiroshi Mikitani
Publisher : John Wiley & Sons
Release : 2018-03-07
ISBN : 1119412226
Language : En, Es, Fr & De

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Book Description :

Practical advice for your personal journey, from a self-made billionaire Business-Do is your personal handbook for achieving happiness by systematically turning your dreams into reality. Success looks different to everyone, but author Hiroshi Mikitani exemplifies its essential, universal qualities: as the founder and CEO of Rakuten, Mikitani is a self-made entrepreneur who became Japan's leader in the new global economy—a journey that made him a billionaire. In this book, he shows you how to achieve your own version of success in work and in life. Paying homage to Japan's ethos of quality and discipline, this book shares 89 principles Mikitani has gathered over the course of his remarkable career. These thought-provoking, action-oriented rules show you everything from how useful your dreams are, to the best way to harness the internet, to what management techniques work to the importance of self-improvement. The result: your own powerful, personal playbook straight from the mind of an inspirational trailblazer. Mikitani guided Rakuten from its 1997 foundation to become one of the world's largest e-commerce platforms, with a still rapidly-expanding global footprint reaching industries including fintech, messaging, digital content, and even drones. This book describes the ideas, thoughts, actions, and philosophies that drove Mikitani to the top. Discover the myriad ways in which the internet is fundamentally transforming the world Learn from a blend of Japanese discipline and commitment to quality and the Silicon Valley approach to business, where collaboration and agility are essential and lucrative Adopt data-driven management techniques that constantly question, constantly improve, and empower people to exceptional performance Share in Mikitani's optimistic vision, and his industry-specific predictions Happiness is something you live every day. It is both the result and the critical ingredient of success, and there is plenty to go around. Business-Do gives you the principles you need on your own journey to success.

Practical Customer Success Management

Practical Customer Success Management Book
Author : Richard Adams
Publisher : Productivity Press
Release : 2019-06-21
ISBN : 9780367182762
Language : En, Es, Fr & De

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Book Description :

"This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often." Peter Armaly, Senior Director Customer Success, Oracle "...a comprehensive review of the Customer Success role and responsibilities..." Anne Marie Ponder, Senior Manager, IT Infrastructure, Astellas Pharma US "...a must read playbook for all business leaders and customer success-focused professionals." Jason Noble, Global Customer Success and SaaS Leader "I wish a book like this existed when I started in Customer Success!" Cyn Taylor, Enterprise Customer Success Manager, LogicMonitor "...provides all the ingredients to create the right customer success strategy." Baptiste Debever, Head of Growth & Co Founder, Alkalab "...an invaluable resource for anyone with an interest in Customer Success." Adam Joseph, CEO, CSM insight "A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application." James Scott, General Partner, Success Hacker Customer success management is "the practice of helping customers to generate value from using our products" and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM''s productivity. Practical Customer Success Managementis a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team. ;lt;/P> "...an invaluable resource for anyone with an interest in Customer Success." Adam Joseph, CEO, CSM insight "A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application." James Scott, General Partner, Success Hacker Customer success management is "the practice of helping customers to generate value from using our products" and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM''s productivity. Practical Customer Success Managementis a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team. for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM''s productivity. Practical Customer Success Managementis a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team.

Instagram Secrets

Instagram Secrets Book
Author : Jeremy McGilvrey
Publisher : Unknown
Release : 2017-04-14
ISBN : 9780692873953
Language : En, Es, Fr & De

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Book Description :

Instagram Secrets is NOT a book about getting likes and comments or which hashtags to use. Instead, the information found inside of the 21 chapters lays out a step-by-step formula for the two things online entrepreneurs care about most: 1. Building a large following FAST. 2. Converting those followers into DOLLARS. The old way of being successful on social media meant that you had to spend a small fortune to build your following, then light your marketing dollars on fire trying to figure out Facebook ads. Instagram Secrets completely demolishes the old way entrepreneurs were taught to use social media to grow their businesses. Now, anybody (even if you have ZERO Instagram followers) can generate an ENDLESS FLOOD of warm, cheap and targeted leads on demand. The warmer the lead, the easier the sale. The cheaper the lead, the higher the profit. Wasting weeks or months on "testing" is now a thing of the past. You can now test your website, landing page, and sales funnels in just a few hours and make the necessary tweaks that will put you on the fast track to profitability. There is a HUGE misconception about what it really means to be successful on social media: Having tons of followers is great, but it's meaningless if it doesn't make you money. Getting likes makes you feel good, but you can't pay your bills with Instagram likes. Getting leads makes it seem like you are winning, but leads without sales are useless. Those who LOSE on Instagram treat it like a popularity contest to fuel their ego. Winning on Instagram is simple: Just follow the blueprint Jeremy reveals in this book. Will Instagram Secrets work for you? Yes. The pure gold packed from cover-to-cover in this book is not THEORY by the latest "Insta-Fake Guru." The author, Jeremy McGilvrey wrote the book after learning DIRECTLY from Jason Stone, aka @Millionaire_Mentor who to date has 2.4 million followers, built and email list of 350,000 loyal subscribers and netted well over $2,000,000 using only Instagram. Jeremy wrote Instagram Secrets the same way Napoleon Hill wrote the all-time personal development best seller Think and Grow Rich. Hill interviewed billionaire businessman Andrew Carnegie to learn the secrets behind how he achieved his unheard-of success and indestructible WEALTH. He then simplified Carnegie's teachings into the first ever roadmap for attaining extraordinary financial success. Similarly, McGilvrey distilled Jason Stone's vast knowledge into the most comprehensive book ever written for building a massive Instagram following and turning those followers into dollars. Not only did McGilvrey STUDY with the best, he also APPLIED everything he learned from @Millionaire_Mentor to build two Instagram pages to a combined 312,567 followers in under 15 months, collect 35,456 email leads in 7 months and earn daily predictable profits from Instagram. Instagram Secrets was written with the goal of helping entrepreneurs completely bypass the years of pain, suffering and failure associated with building a profitable business and help them to achieve massive online success in record time. If you are looking for another cookie-cutter training about how to become Insta-Famous Instagram Secrets is not for you. But, if you are serious about using Instagram to grow your following fast, get leads, make sales and build a profitable business...Then pick up your copy of Instagram Secrets today.

Digital Vortex

Digital Vortex Book
Author : Jeff Loucks,James Macaulay,Andy Noronha,Michael Wade
Publisher : Dbt Center Press
Release : 2016-04-13
ISBN : 9781945010019
Language : En, Es, Fr & De

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Book Description :

WINNER OF THE 2017 AXIOM BEST BUSINESS BOOK AWARD "Digital disruption" sounds like another business buzzword - until it happens to your company. Seemingly out of nowhere, startups and other tech-savvy disruptors attack. Your customers bolt for the door and revenues stall. Senior executives ignore the problem, or turn to yesterday's management playbook. In months instead of years, you've gone from market leader to also-ran. This scenario is beginning to play out in every industry. Everything that can be digitized - from products and services to the entire value chain - is being digitized, to the advantage of companies that can harness disruption. Unfortunately, few companies are building the organizational capabilities and strategic responses to compete in this stark new reality. In Digital Vortex, you will learn how to use the business models and strategies of startups to your own advantage. Instead of waiting to be disrupted, you can maximize the value of your existing businesses and move into profitable new ones. Most importantly, you will learn how to build the agility to anticipate threats, sense opportunities, and seize them before your rivals do. In today's world there are two paths: navigating to a new digital future, or being engulfed by exponential competitive change. With recommendations backed by research with thousands of senior executives from market leaders and startups alike, this book gives you a compass to chart your own course - to compete with disruptors and win.

The 7 Qualities of Tomorrows Top Leaders

The 7 Qualities of Tomorrows Top Leaders Book
Author : Andreas Von Der Heydt
Publisher : Andreas Von Der Heydt
Release : 2015-05-06
ISBN : 9783000496189
Language : En, Es, Fr & De

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Book Description :

Tomorrows leaders will live, work, and compete more than ever before in a highly fluid, disruptive, and sensitive world. To succeed and to live a fulfilled professional and personal life, this new breed of leaders possess very unique skills, characteristics, and values. Tomorrow has already started! The 7 Qualities Of Tomorrows Top Leaders comprehensively outlines what it takes to become a great future leader. It is based on 100 thought-provoking and stimulating articles that the author wrote as an Influencer on the business site LinkedIn over the past three years and which have already been read by more than 3 million business professionals. For the first time ever the articles have been categorized into seven chapters which represent the main qualities of tomorrows top leaders. ACCLAIM FOR THE 7 QUALITIES OF TOMORROWS TOP LEADERS "Andreas von der Heydt has written a very informative and insightful book rooted in his experience at Amazon, LOreal and as an executive coach and LinkedIn influencer. A quick read that offers deep and meaningful insight." Jeff Stibel, Chairman, President and CEO, Dun & Bradstreet Credibility This book is incredibly engaging, highly relevant, and extremely broad and deep with regards to the topics it covers. Written in a clear and well-structured manner. A must-read for seasoned managers and young entrepreneurs alike." Frederic Roze, President & CEO, LOreal USA "Theres a great difference between leadership and management. This book teaches us what it takes to lead, to inspire teams and to innovate. The 7 qualities of future leaders changes everything about how we should work and lead." Brian Solis, Principal Analyst Altimeter Group, Best-selling Author, Leader "The theme of the book is perfect in terms of timing and pushing the thinking on how to develop the leaders of the future. The chapters and the presented approaches are very well laid out, are comprehensive and extremely thought-provoking." Wolfgang Baier, Group CEO, Singapore Post "Andreas von der Heydt is known for his practical and insightful advice on how to be an effective leader. His eclectic views include everything from how to stay calm and perform under pressure to what makes a winning world cup football team. The 7 Qualities of Tomorrow's Top Leaders bridges the gap between personal and leadership development. It contains an abundance of useful how-to tips that spring from years of real experience." Jeff DeGraff, Professor, Ross School of Business, University of Michigan "A lot has been written about leadership, but no one has so eloquently and accessibly summed up the keys to leadership as we move forward in the emerging Purpose Economy as Andreas von der Heydt." Aaron Hurst, CEO & Co-Founder of Imperative, Founder of Taproot Foundation "Andreas von der Heydt has distilled volumes of information about management and leadership into the most essential elements that leaders of today and tomorrow can apply to inspire others and outperform. His wisdom is both thoroughly current with regard to realities of organizations and competition today, and timeless as to how people are motivated to achieve great things." James M. Citrin, Author, The Career Playbook "Great future leaders are those that will invest to have the best team and those who know that the human touch makes the difference. This is one of the core messages of The 7 Qualities of Tomorrows Top Leaders. Substantiated with many relevant examples and practical advices." Volfango Bondi, General Manager Europe, Puma "Andreas von der Heydt wrote a very relevant book. It shows the path for future leaders. You better start the journey today. No time to be wasted." Raanan Cohen, Co Founder and CEO, Bringg "Quality #8: The leaders of tomorrow read books like these. For the other 7, read the book! You won't be disappointed as anyone who has read Andreas' writings will tell you." Lakshmanan (Lux) Narayan, CEO & Co Founder, Unmetric"