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The Fred Factor

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The Fred Factor

The Fred Factor Book
Author : Mark Sanborn
Publisher : Random House
Release : 2008-12-26
ISBN : 1409060667
Language : En, Es, Fr & De

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Book Description :

Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself and welcomed him to the neighbourhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it. Fred's answers inspired him to develop motivational seminars promoting Fred's attitude and approach to life. To embody the Fred philosophy is to realise and practise that:--Everyone can make a difference--Success is built on good relationships--You must continually create value for others and it doesn't have to cost anything--You can reinvent yourself whenever you want. In this succinct and inspiring guide, Sanborn shows us how we can all truly make a difference everyday and become a 'Fred', as well as how to recognise, reward and attract Freds into our lives.

The Fred Factor

The Fred Factor Book
Author : Mark Sanborn
Publisher : Unknown
Release : 2002-06
ISBN : 9780937539620
Language : En, Es, Fr & De

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Book Description :

Get Fred! You can learn a lot from a mailman! Let Mark Sanborn, internationally acclaimed author and speaker, introduce you to Fred the postman and his remarkable way of making the ordinary extraordinary! Everyone makes a difference. The only question at the end of the day is, What kind of difference did you make? Everything is built on relationships. It is the humanness that makes a business great, not the businessness. You must continually create value for others, and it doesn?t have to cost a penny. You can replace money with imagination. The object is to outthink your competition, not to outspend them. You can reinvent yourself regularly. No matter where you live, what job you hold, or what industry you work in, you wake up every morning with a blank slate and you can make your business and your life anything you choose!

The Fred Factor Training Curriculum

The Fred Factor Training Curriculum Book
Author : Mark Sanborn
Publisher : Unknown
Release : 2004
ISBN : 9780974930664
Language : En, Es, Fr & De

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Book Description :

In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary - into the extaordinary. Sanborn, through stories about Fred and others like him, reveals the four basic principles that will help us bring fresh energy and creativity to our life and work: how to make a difference everyday, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself.

Fred 2 0

Fred 2 0 Book
Author : Mark Sanborn
Publisher : Tyndale House Publishers, Inc.
Release : 2013-03-05
ISBN : 9781414382722
Language : En, Es, Fr & De

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Book Description :

Nine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies—even, cities—were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more. You’ll not only be inspired by Fred 2.0, you’ll also have the tools and strategies to aim higher and achieve the extraordinary.

Stellar

Stellar  Book
Author : Micheline Ralet
Publisher : Unknown
Release : 2019
ISBN : 9781999092702
Language : En, Es, Fr & De

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Book Description :

Download Stellar book written by Micheline Ralet, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

The Fred Factor

The Fred Factor Book
Author : Steve Gill
Publisher : Music City News Pub
Release : 2007
ISBN : 9780976873716
Language : En, Es, Fr & De

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Book Description :

Fred Thompson, star of television's Law & Order may be the next president of the United States. Steve Gill reveals the man behind the role, and tracks this amazing political phenomenon in real time.

You Don t Need a Title to be a Leader

You Don t Need a Title to be a Leader Book
Author : Mark Sanborn
Publisher : Random House
Release : 2008-12-26
ISBN : 1409060632
Language : En, Es, Fr & De

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Book Description :

'Despite popular myth, leaders - whether titled or untitled - aren't born. They learn how to lead. The real test of leadership is: if you had no title or ability to reward or penalize others, could you still get them to follow you?' In this powerful follow-up to The Fred Factor, world-renowned motivational speaker Mark Sanborn explains how each of us can be a leader whatever we do – regardless of our title or position. He sets down the key skills that genuine leaders have mastered, and encourages us all to apply them, wherever we may be in the pecking order. Genuine leaders: -- Plan ahead, thinking about where they're heading before they begin. -- Are terrific at communicating as well as listening. -- Care about the success of the entire team and look for ways to encourage useful contributions from everyone. By following Mark Sanborn's advice you can take control of your life, seize new opportunities, and maybe even make the world a little better. And you don't need a title to do it.

The Encore Effect

The Encore Effect Book
Author : Mark Sanborn
Publisher : Random House
Release : 2009-11-24
ISBN : 1409069443
Language : En, Es, Fr & De

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Book Description :

Whether you want to impress people at work or inspire your family and friends, bestselling author and acclaimed speaker Mark Sanborn will show you how to make your performance bigger, better, bolder and worthy of an encore. Every day, at work and at home, we are called on to perform, but is it possible to make the important performances outstanding? Leadership expert Mark Sanborn says 'yes!' and in The Encore Effect he demonstrates how anyone can cultivate the traits shared by remarkable performers. The secret lies in five key concepts: Passion: invigorates and inspires performer and audience alike. Preparation: instils confidence. Practice: the best way to find out what works for you. Performance: grab your audience's attention and keep it. Polish: refine your performance and make it memorable. Whether your 'stage' is an office, sales floor, boardroom or your own home, Sanborn's inimitable combination of sage advice and rousing encouragement will help you shine when it counts.

Affective Teacher Education

Affective Teacher Education Book
Author : Patrice R. LeBlanc,Nancy P. Gallavan
Publisher : Rowman & Littlefield
Release : 2009
ISBN : 1607092263
Language : En, Es, Fr & De

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Book Description :

Affective Teacher Education is one of the first books to provide teacher educators, classroom teachers, school administrators, and teacher candidates with research and recommendations related to affective education. All teachers want to become professional educators; they want find satisfaction and reward in their chosen careers. Likewise, all teachers want to show their students in all grade levels and in all subject areas how to acquire, apply, and appreciate appropriate dispositions or outlooks related to the course content and as a community of learners. This book guides and supports teachers to fulfill these two goals. Each chapter explores a different aspect of affective education and offers the reader useful suggestions to prompt self-assessment, professional conversations, and developmental activities. Affective Teacher Education helps teachers to visualize teaching and learning holistically, linking the knowledge, skills, and dispositions that students need to know, do, and feel, to achieve in school and become lifelong learners.

Up Down or Sideways

Up  Down  or Sideways Book
Author : Mark Sanborn
Publisher : Tyndale House Publishers, Inc.
Release : 2011-10-01
ISBN : 1414365675
Language : En, Es, Fr & De

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Book Description :

In Up, Down, or Sideways, Mark Sanborn, author of the bestselling book The Fred Factor, prepares you for life’s inevitable cycles of up and down—and, too often, sideways. We tend to be surprised when downturns hit us and treat them as the exception—and when times are good, we act as if they will never change. In this book, Mark shows us what we should always be doing to be prepared for these cycles and events in our lives in order to make the most of them. Mark tells his own story of a downturn he experienced. Then, he identifies the principles and practices that will help you discover opportunities in both good times and bad, in up and sideways years. Mark provides timely wisdom that can’t be ignored no matter where you are in your personal or professional life.

Don t Teach the Canaries Not to Sing

Don t Teach the Canaries Not to Sing Book
Author : Robert D. Ramsey
Publisher : Corwin Press
Release : 2008
ISBN : 1412948932
Language : En, Es, Fr & De

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Book Description :

This how-to handbook defines what school culture is, how it works, and why it is critically important, and helps you assess how your school measures up.

Two Factor Theory of Customer Service

Two Factor Theory of Customer Service Book
Author : David L. Elwood, Ph.D.
Publisher : AuthorHouse
Release : 2013-12-18
ISBN : 1491844434
Language : En, Es, Fr & De

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Book Description :

In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh, persuasive perceptions of the fundamental dimensions of customer service events: accessible, emotional, temporal, informational, solutional, aptitudinal, and relational. The essence of Elwood’s message is that the more clearly and deeply one understands customer service events, the more effective he or she will become at delivering customer service straight to the customer. And, as powerful, empirical research findings have shown, delivery of Superior Customer Service goes hand in hand with superior profits. The Two Factor Theory of Customer Service will delight everyone looking for a systematic approach to understanding and classifying the seemingly unending differences found in published examples of Superior Customer Service, and it will brighten the pathway for each provider seeking to increase profits. Without question, you ARE in the customer service business --- the only question is whether you are doing it well. Want a ‘quick read’ at the airport terminal that’ll entertain more than transform? Two Factor Theory of Customer Service isn’t it! Elwood skips the clichés while delivering a perfect balance of theory and immediate application that will change how you see your customers, and more importantly how your customers will see you (again and again and again...). Jay Martinson, Ph.D. Chair, Communications Department, Olivet Nazarene University

Bridges to the Customer s Heart

Bridges to the Customer s Heart Book
Author : Paul Uduk
Publisher : Trafford Publishing
Release : 2011-05-25
ISBN : 1426965478
Language : En, Es, Fr & De

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Book Description :

Bridges to the Customers Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.

Engaged Leadership

Engaged Leadership Book
Author : Clint Swindall
Publisher : John Wiley & Sons
Release : 2011-03-16
ISBN : 9781118033777
Language : En, Es, Fr & De

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Book Description :

Praise for Engaged Leadership, Second Edition "Engaged Leadership is the best of both worlds: an engaging business story coupled with a primer on the practical skills all leaders need. In the book, Swindall provides many useful tools for successfully meeting twelve major leadership challenges. I recommend it." —Mark Sanborn, author of The Fred Factor and You Don't Need a Title to Be a Leader "This creatively inspiring book not only encourages the leaders of tomorrow, but also inspires the leaders of today to step up and meet the challenges of a changing world. Business leaders will find true substance at the core of each page." —Nido Qubein, President, High Point University; and Chairman, Great Harvest Bread Co. "Give this book to anyone aspiring to be an effective leader and you've put them ahead of the curve. Clint Swindall has done a masterful job of bringing leadership to life in a book that's engaging and effective. Create a leadership culture in your company by getting this book now!" —Joe Calloway, author of Work Like You're Showing Off! and Becoming a Category of One "This book is so engaging, you'll forget you're learning. If you only have time for one book this year, make it Engaged Leadership—you won't be disappointed." —Bradford D. Beldon, President and CEO, Beldon Roofing Company "This book contains simple yet very effective management techniques that can improve every leader's ability to inspire and get the most out of their employees. Swindall shows us what employees want from leaders and how leaders can motivate employees using practical yet effective stories." —John Wight, President and CEO, BF&M Insurance Group "This is a slam dunk by Swindall! What a powerful read for any team member of an organization. A fun, enjoyable, insightful, and impactful lesson on how to apply the key concepts of engaged leadership to move your team forward." —Joe Clark, Vice President of Ticket Sales and Services, Spurs Sports & Entertainment

Forensic Leadership

Forensic Leadership Book
Author : Trent T. North
Publisher : AuthorHouse
Release : 2012-05-07
ISBN : 9781468574388
Language : En, Es, Fr & De

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Book Description :

Forensic Leadership is a book about a young man who grew up on the westside of town in the government subsidized projects and how he learned to lead in a very diverse, conservative community in the Deep South. By age 23 he was the youngest member to be elected to the Board of Commissioners, an offi ce he held unopposed for over 20 years. He was actively recruited to serve on bank, hospital and chamber boards and held a variety of administrative positions in one of the most successful school systems in the state. Being thrust into leadership at such a young age forced the author to hone his leadership skills as he learned to navigate the diff erent races, the hidden rules of diff erent cultures and the silent roles placed on leaders by society. Th e leadership principles learned along the way are included in the book and refl ects the gifts he wishes to pass on to his daughters.

The Fred Factor

The Fred Factor Book
Author : Grant Gillard
Publisher : Unknown
Release : 2013-05-30
ISBN : 9781489565969
Language : En, Es, Fr & De

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Book Description :

This book was presented to Fred Farris on the occasion of his 90th birthday. Created by his son-in-law, the collection of family remembrances represents a memoir of the impact and influence Fred Farris has on his family. From his humble upbringing in St. Louis to his successful rise in Kansas City, Fred has influenced his family and inspired them in their challenges.

Helicoptering and Other Annoying Habits of the Gen X Parent

 Helicoptering  and Other Annoying Habits of the Gen X Parent Book
Author : B.J. Bradley
Publisher : Lulu.com
Release : 2021-09-26
ISBN : 0578048191
Language : En, Es, Fr & De

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Book Description :

Download Helicoptering and Other Annoying Habits of the Gen X Parent book written by B.J. Bradley, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

The Encore Effect

The Encore Effect Book
Author : Mark Sanborn
Publisher : Waterbrook Press
Release : 2008
ISBN : 9781400073061
Language : En, Es, Fr & De

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Book Description :

Explains how readers can harness their individual skills to realize their full potential and excel at work and in everyday life, drawing on personal experience and case studies to identify the key traits of extraordinary performers--passion, preparation, practice, presence, and polish--and how to emphasize them for positive results. 125,000 first printing.

Marketing the Best Deal in Town

Marketing the Best Deal in Town Book
Author : Nancy Rossiter
Publisher : Elsevier
Release : 2008-03-31
ISBN : 1780631278
Language : En, Es, Fr & De

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Book Description :

This book covers basic marketing tenets and terminology, how to go about setting up a marketing plan, and contemporary topics such as branding and marketing to women. This book is illustrated throughout with successful strategies libraries are currently using to market their services. Skill-building exercises are included for students and practitioners and cases studies are incorporated for analyzing current library marketing issues. Special topics in library marketing including branding, marketing to women, creating 'buzz', marketing yourself Emphasis on creativity and innovation Practical advice from practitioners on what works and what does not

Who Cares

Who Cares  Book
Author : Kelly E. Middleton,Elizabeth A. Petitt
Publisher : Wheatmark, Inc.
Release : 2007-11
ISBN : 1587368005
Language : En, Es, Fr & De

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Book Description :

Authors assert the importance of creating a school culture that values the business principle of customer service. Text provides customer service examples, practices, and tools that can be used to help develop quality relationships with parents, students, and the community as a whole. Middleton and Petitt, associate superintendents in Mason County, KY, share their experiences with implementing these techniques in their district.