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Service Science Management And Engineering

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Service Science Management and Engineering

Service Science  Management and Engineering Book
Author : Bill Hefley,Wendy Murphy
Publisher : Springer Science & Business Media
Release : 2008-01-08
ISBN : 9780387765785
Language : En, Es, Fr & De

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Book Description :

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.

International Journal of Service Science Management Engineering and Technology Vol 2 No 4

International Journal of Service Science  Management  Engineering  and Technology  Vol  2  No  4  Book
Author : Miguel-Angel Sicilia
Publisher : IGI Publishing
Release : 2011
ISBN : 9781613509029
Language : En, Es, Fr & De

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Book Description :

The International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is a multidisciplinary journal that publishes high-quality and significant research in all fields of computer science, information technology, software engineering, soft computing, computational intelligence, operations research, management science, marketing, applied mathematics, statistics, policy analysis, economics, natural sciences, medicine, and psychology, among others. This journal publishes original articles, reviews, technical reports, patent alerts, and case studies on the latest innovative findings of new methodologies and techniques.

Technological Applications and Advancements in Service Science Management and Engineering

Technological Applications and Advancements in Service Science  Management  and Engineering Book
Author : Stuart Galup
Publisher : Unknown
Release : 2012
ISBN : 9781466615830
Language : En, Es, Fr & De

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Book Description :

"This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement"--Provided by publisher.

Service Science Management and Engineering

Service Science  Management  and Engineering  Book
Author : Gang Xiong,Zhong Liu,Xiwei Liu,Fenghua Zhu,Dong Shen
Publisher : Academic Press
Release : 2012-04-17
ISBN : 0123973252
Language : En, Es, Fr & De

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Book Description :

The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems. These topics are each related to service science from various perspectives, and the book is supported throughout by applications and case studies that showcase best practice and provide insight and guidelines to assist in building successful service systems. Presents the latest research on service science, management and engineering, from both theory and applications perspectives Includes coverage of applications in high-growth sectors, along with real-world frameworks and design techniques Applications and case studies showcase best practices and provide insights and guidelines to those building and managing service systems

International Journal of Service Science Management Engineering and Technology Vol 1 No 3

International Journal of Service Science  Management  Engineering  and Technology  Vol  1  No  3  Book
Author : Miguel-Angel Sicilia
Publisher : IGI Publishing
Release : 2010
ISBN : 9781609608965
Language : En, Es, Fr & De

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Book Description :

The International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is a multidisciplinary journal that publishes high-quality and significant research in all fields of computer science, information technology, software engineering, soft computing, computational intelligence, operations research, management science, marketing, applied mathematics, statistics, policy analysis, economics, natural sciences, medicine, and psychology, among others. This journal publishes original articles, reviews, technical reports, patent alerts, and case studies on the latest innovative findings of new methodologies and techniques.

Service Science

Service Science Book
Author : Robin G. Qiu
Publisher : John Wiley & Sons
Release : 2014-07-03
ISBN : 1118551850
Language : En, Es, Fr & De

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Book Description :

Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainment Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Managementprovides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features: Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.

Advances in Service Science

Advances in Service Science Book
Author : Hui Yang,Robin Qiu
Publisher : Springer
Release : 2018-12-28
ISBN : 3030047261
Language : En, Es, Fr & De

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Book Description :

This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.

Service Science

Service Science Book
Author : Mark S. Daskin
Publisher : John Wiley & Sons
Release : 2011-07-15
ISBN : 9780470877869
Language : En, Es, Fr & De

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Book Description :

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districting Resource allocation problems Short- and long-term workforce management Priority services, call center design, and customer scheduling Inventory modeling Vehicle routing The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's "How to Do It in Excel" sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics. This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.

Service Science and the Information Professional

Service Science and the Information Professional Book
Author : Yvonne de Grandbois
Publisher : Chandos Publishing
Release : 2013-10-31
ISBN : 1780633130
Language : En, Es, Fr & De

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Book Description :

As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of Information Studies can join Computer Science, Engineering and Business Schools in receiving research grants for the development of Service Science. Information professionals need to know this new discipline and be inspired to participate in it. Describes service science and its increasing relevance as a discipline Provides relevant information to those pursuing interests in Information science, Information literacy, service science, and information management illustrates that the transition to a service and information-based economy will require libraries to deal with both information and services Explains why information professionals need to know more about this emerging field Shows the value of research, and the importance of participating in this field

Library Information Science Abstracts

Library   Information Science Abstracts Book
Author : Anonim
Publisher : Unknown
Release : 2008
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Library Information Science Abstracts book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Environmental Management

Environmental Management Book
Author : I.V Murali Krishna,Valli Manickam
Publisher : Butterworth-Heinemann
Release : 2017-01-23
ISBN : 012811990X
Language : En, Es, Fr & De

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Book Description :

Environmental Management: Science and Engineering for Industry consists of 18 chapters, starting with a discussion of International Environmental Laws and crucial environmental management tools, including lifecycle, environmental impact, and environmental risk assessments. This is followed by a frank discussion of environmental control and abatement technologies for water, wastewater, soil, and air pollution. In addition, this book also tackles Hazardous Waste Management and the landfill technologies available for the disposal of hazardous wastes. As managing environmental projects is a complex task with vast amounts of data, an array of regulations, and alternative engineering control strategies designed to minimize pollution and maximize the effect of an environmental program, this book helps readers further understand and plan for this process. Contains the latest methods for Identifying, abating, or eliminating pollutants from air, water, and land Presents up-to-date coverage on environmental management tools, such as risk assessment, energy management and auditing, environmental accounting, and impact assessments Includes methods for collecting and synthesizing data derived from environmental assessments

The New Management of Engineering

The New Management of Engineering Book
Author : Patrick O'Connor
Publisher : Lulu.com
Release : 2005
ISBN : 1411621492
Language : En, Es, Fr & De

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Book Description :

The first book that explains why managing engineering is more difficult, more demanding and more important than managing any other human activity in modern society. It explains how, by adhering to the principles taught by Peter F. Drucker in his landmark book "The Practice of Management," managers can exploit the full potentials of their peoples' talents and of changing technologies, methods and markets. It brings together the whole range of methods used by the world's best performing engineering companies, including research, design, development, testing, production and maintenance. The philosophy and methods for achieving excellence in quality and reliability are fully described. The book offers fresh insights into a wide range of current engineering management issues, including education, MBA training, quality and safety standards and the roles of institutions, cultures and governments in engineering.

Industrial Engineering Management Science and Applications 2015

Industrial Engineering  Management Science and Applications 2015 Book
Author : Mitsuo Gen,Kuinam J. Kim,Xiaoxia Huang,Yabe Hiroshi
Publisher : Springer
Release : 2015-05-18
ISBN : 3662472007
Language : En, Es, Fr & De

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Book Description :

This volume provides a complete record of presentations made at Industrial Engineering, Management Science and Applications 2015 (ICIMSA 2015), and provides the reader with a snapshot of current knowledge and state-of-the-art results in industrial engineering, management science and applications. The goal of ICIMSA is to provide an excellent international forum for researchers and practitioners from both academia and industry to share cutting-edge developments in the field and to exchange and distribute the latest research and theories from the international community. The conference is held every year, making it an ideal platform for people to share their views and experiences in industrial engineering, management science and applications related fields.

Smart Service Systems Operations Management and Analytics

Smart Service Systems  Operations Management  and Analytics Book
Author : Hui Yang,Robin Qiu,Weiwei Chen
Publisher : Springer Nature
Release : 2019-11-25
ISBN : 3030309673
Language : En, Es, Fr & De

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Book Description :

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Industrial Environmental Management

Industrial Environmental Management Book
Author : Tapas K. Das
Publisher : John Wiley & Sons
Release : 2020-03-17
ISBN : 1119591589
Language : En, Es, Fr & De

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Book Description :

Provides aspiring engineers with pertinent information and technological methodologies on how best to manage industry's modern-day environment concerns This book explains why industrial environmental management is important to human environmental interactions and describes what the physical, economic, social, and technological constraints to achieving the goal of a sustainable environment are. It emphasizes recent progress in life-cycle sustainable design, applying green engineering principles and the concept of Zero Effect Zero Defect to minimize wastes and discharges from various manufacturing facilities. Its goal is to educate engineers on how to obtain an optimum balance between environmental protections, while allowing humans to maintain an acceptable quality of life. Industrial Environmental Management: Engineering, Science, and Policy covers topics such as industrial wastes, life cycle sustainable design, lean manufacturing, international environmental regulations, and the assessment and management of health and environmental risks. The book also looks at the economics of manufacturing pollution prevention; how eco-industrial parks and process intensification will help minimize waste; and the application of green manufacturing principles in order to minimize wastes and discharges from manufacturing facilities. Provides end-of-chapter questions along with a solutions manual for adopting professors Covers a wide range of interdisciplinary areas that makes it suitable for different branches of engineering such as wastewater management and treatment; pollutant sampling; health risk assessment; waste minimization; lean manufacturing; and regulatory information Shows how industrial environmental management is connected to areas like sustainable engineering, sustainable manufacturing, social policy, and more Contains theory, applications, and real-world problems along with their solutions Details waste recovery systems Industrial Environmental Management: Engineering, Science, and Policy is an ideal textbook for junior and senior level students in multidisciplinary engineering fields such as chemical, civil, environmental, and petroleum engineering. It will appeal to practicing engineers seeking information about sustainable design principles and methodology.

Handbook of Service Science

Handbook of Service Science Book
Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Publisher : Springer
Release : 2018-10-16
ISBN : 3319985124
Language : En, Es, Fr & De

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Book Description :

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Situation Conformity and Service Orientation in Irrigation Management

Situation Conformity and Service Orientation in Irrigation Management Book
Author : Walter Huppert
Publisher : Unknown
Release : 1989
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Situation Conformity and Service Orientation in Irrigation Management book written by Walter Huppert, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Recent Trends in Decision Science and Management

Recent Trends in Decision Science and Management Book
Author : Tao-Sheng Wang,Andrew W. H. Ip,Madjid Tavana,Vipul Jain
Publisher : Springer Nature
Release : 2020-05-07
ISBN : 9811535884
Language : En, Es, Fr & De

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Book Description :

This book discusses an emerging field of decision science that focuses on business processes and systems used to extract knowledge from large volumes of data to provide significant insights for crucial decisions in critical situations. It presents studies employing computing techniques like machine learning, which explore decision-making for cross-platforms that contain heterogeneous data associated with complex assets, leadership, and team coordination. It also reveals the advantages of using decision sciences with management-oriented problems. The book includes a selection of the best papers presented at the 2nd International Conference on Decision Science and Management (ICDSM 2019), held at Hunan International Economics University, China, on 20–21 September 2019.