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Online Dispute Resolution

Online Dispute Resolution Book
Author : Mohamed S. Abdel Wahab,M. Ethan Katsh,Daniel Rainey
Publisher : Eleven International Pub
Release : 2012-01
ISBN : 9789490947255
Language : En, Es, Fr & De

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Book Description :

This book provides a state-of-the-art overview and assessment of the status quo and future of the Online Dispute Resolution (ODR) field. International, comparative, and interdisciplinary approaches have been utilized. Written by leading ODR scholars, the first part of the book includes an in-depth assessment of ODR, its applications, and its future in a comparative and analytical context. The second section offers a regional oriented approach, where the prospects, challenges, and success of ODR - and its applications in the North America, Latin America, Africa, Australia, Europe, and Asia - are mapped and fully addressed. The book is a must read text by scholars, practitioners, academics, and researchers in the dispute resolution and information technology field.

Online Dispute Resolution For Business

Online Dispute Resolution For Business Book
Author : Colin Rule
Publisher : John Wiley & Sons
Release : 2003-02-03
ISBN : 9780787967765
Language : En, Es, Fr & De

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Book Description :

In this original and highly useful resource, Colin Rule—a pioneer in the field of online dispute resolution (ODR)—shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.

Online Dispute Resolution

Online Dispute Resolution Book
Author : Net Neutrals EU
Publisher : AuthorHouse
Release : 2015-11-30
ISBN : 1504963547
Language : En, Es, Fr & De

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Book Description :


Online Dispute Resolution

Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today

and tomorrow

A Promise Unfulfilled and What to Do About It - Complaint Handling Now

Marc Grainer; Scott Broetzmann, David Beinhacker, and

Richard Grainer

Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective

Jo DeMars

Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System

Pablo Cortes

Consumer Trust and Business Benefits with ODR

Immaculada Barral-Viñals

Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design

Riika Koulu

The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool

- Benefits and Challenges
Amy Koltz

Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View

Katherine G. Newcomer

One Man's View of One Country - ADR & ODR and the future of complaint management in the UK

Adrian Lawes

Online Dispute Resolution for Consumers in the European Union Open Access

Online Dispute Resolution for Consumers in the European Union  Open Access  Book
Author : Pablo Cortés
Publisher : Routledge
Release : 2010-09-13
ISBN : 1136943498
Language : En, Es, Fr & De

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Book Description :

A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.

Le online dispute resolution ODR

Le online dispute resolution  ODR  Book
Author : Enrico Minervini
Publisher : Unknown
Release : 2016
ISBN : 9788849530896
Language : En, Es, Fr & De

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Book Description :

Download Le online dispute resolution ODR book written by Enrico Minervini, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Online Dispute Resolution

Online Dispute Resolution Book
Author : Ethan Katsh,Janet Rifkin
Publisher : Jossey-Bass
Release : 2001-05-23
ISBN : 9780787956769
Language : En, Es, Fr & De

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Book Description :

An essential tool for dispute resolution professionals as well as for anyone considering using dispute resolution in their lives and work, Online Dispute Resolution explains the many diverse and unique applications of doing conflict resolution online. The expert authors examine the tremendous growth of online dispute resolution-including its use by eBay and other e-commerce companies-and reveal the enormous possibilities to come, along with the many employment opportunities for practitioners in the field. They show how the online environment will affect the role of those who are concerned with dispute resolution just as it has brought changes to those who practice law, sell stocks, or run for office. For those who see the value of technology as a critical building block in the future of dispute resolution, Online Dispute Resolution will be an indispensable resource.

Online Dispute Resolution

Online Dispute Resolution Book
Author : Gabrielle Kaufmann-Kohler,Thomas Schultz
Publisher : Kluwer Law International B.V.
Release : 2004-01-01
ISBN : 9041123180
Language : En, Es, Fr & De

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Book Description :

In a world governed by speed, the Internet plays a growing role in many of today's innovations, and the resolution of disputes using electronic means of communication may soon be part of everyday legal practice. This book offers a survey of the current state of play in online dispute resolution, from the methods and information technology currently in use to the range of regulatory solutions proposed by shareholders. Taking their analysis a step further, the authors also address this new field's most pressing issues, including possible amendments of existing legislation, treaties, and arbitration and other ADR rules. Online Dispute Resolution: Challenges for Contemporary Justice is an in-depth study of online dispute resolution today, discussing among other topics: the different methods of ODR; fields of use; ways to bring parties to online dispute resolution; validity and effects of clauses entered into online and providing for online mediation or arbitration; issues surrounding electronic communications and evidence in arbitration; and, enforcement of online dispute resolution outcomes, both through court proceedings and built-in enforcement mechanisms. This book also covers issues related to security and e-commerce in general. As a special feature, it contains a section on existing online dispute resolution providers, complete with interviews and statistics. Online Dispute Resolution: Challenges for Contemporary Justice is a significant resource for legal counsel, to arbitral institutions, ODR and ADR service providers, governments and governmental and non-governmental organizations, as well as to those with a more academic interest. This book will provide a greater understanding of online dispute resolution to persons in the fields of arbitration and ADR, e-commerce, intellectual property, civil procedure, international law, international trade and commerce, and information technology.

Digital Family Justice

Digital Family Justice Book
Author : Mavis Maclean,Bregje Dijksterhuis
Publisher : Bloomsbury Publishing
Release : 2019-12-12
ISBN : 1509928545
Language : En, Es, Fr & De

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Book Description :

The editors' earlier book Delivering Family Justice in the 21st Century (2016) described a period of turbulence in family justice arising from financial austerity. Governments across the world have sought to reduce public spending on private quarrels by promoting mediation (ADR) and by beginning to look at digital justice (ODR) as alternatives to courts and lawyers. But this book describes how mediation has failed to take the place of courts and lawyers, even where public funding for legal help has been removed. Instead ODR has developed rapidly, led by the Dutch Rechtwijzer. The authors question the speed of this development, and stress the need for careful evaluation of how far these services can meet the needs of divorcing families. In this book, experts from Canada, Australia, Turkey, Spain, Germany, France, Poland, Scotland, and England and Wales explore how ADR has fallen behind, and how we have learned from the rise and fall of ODR in the Rechtwijzer about what digital justice can and cannot achieve. Managing procedure and process? Yes. Dispute resolution? Not yet. The authors end by raising broader questions about the role of a family justice system: is it dispute resolution? Or dispute prevention, management, and above all legal protection of the vulnerable?

Online Dispute Resolution as a Solution to Cross border E disputes

Online Dispute Resolution as a Solution to Cross border E disputes Book
Author : Esther van den Heuvel
Publisher : Unknown
Release : 1997
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Online Dispute Resolution as a Solution to Cross border E disputes book written by Esther van den Heuvel, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

CyberJustice

CyberJustice Book
Author : Lucille M. Ponte,Thomas D. Cavenagh
Publisher : Prentice Hall
Release : 2005
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

With no uniform laws or court systems in the global marketplace of the online world, e-businesses and their customers are looking for dispute resolutions options that reflect the speed and convenience of the Web. This interactive text provides a concise and easy-to-understand overview of the cutting edge topic of Online Dispute Resolutions (ODR) that can be used as a supplement to a wide range of courses.

Costs and Quality of Online Dispute Resolution

Costs and Quality of Online Dispute Resolution Book
Author : Martin Gramatikov
Publisher : Maklu
Release : 2012
ISBN : 904660473X
Language : En, Es, Fr & De

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Book Description :

The internet has changed the way we do business, communicate, shop, travel, and learn. Technologies are already assisting people to solve their disputes. E-bay alone deals with more than 60 million disagreements per year using smart online dispute resolution (ODR) tools. In the Netherlands, some people already arrange their divorce using the advantages of online mediation. In this book, a team of experts - from academia, the ODR industry, and civil society - discuss the status quo of ODR in the European Union. But it goes beyond a mere overview. The book also outlines the results of the EMCOD project, which aims to broaden the access to justice and has developed a method for measuring the costs and quality of ODR processes. It has been written for providers and users of ODR services, as well as for policy makers committed to innovations in the field of dispute resolution.

A Practical Approach to Alternative Dispute Resolution

A Practical Approach to Alternative Dispute Resolution Book
Author : Stuart Sime
Publisher : Oxford University Press
Release : 2016-06-23
ISBN : 0198747667
Language : En, Es, Fr & De

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Book Description :

A Practical Approach to Alternative Dispute Resolution provides a comprehensive and easily digestible commentary on all the major areas of resolution of disputes out of court. Designed to support teaching and learning on the Bar Professional Training Course, it will also be of interest to practitioners who are looking for a clear exposition of the range of ADR processes. Written by an authoritative and highly respected author team, A Practical Approach to Alternative Dispute Resolution contains a range of features designed to enhance the reader's understanding of the key points, including sample documentation, flow diagrams, tables, and examples drawn from a range of different types of practice. Numerous cross-references to relevant websites and further resources are also provided. This fourth edition has been brought fully up to date to reflect current practice and issues affecting ADR. The book's expanded coverage also makes it a suitable text for LLM courses on ADR. Online Resource Centre - Updates to cases and procedures - Useful links for each chapter - Diagrams and figures from the book

ALTERNATIVE DISPUTE RESOLUTION

ALTERNATIVE DISPUTE RESOLUTION  Book
Author : TANIA. SOURDIN
Publisher : Unknown
Release : 2020
ISBN : 9780455243009
Language : En, Es, Fr & De

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Book Description :

Download ALTERNATIVE DISPUTE RESOLUTION book written by TANIA. SOURDIN, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

A History of Alternative Dispute Resolution

A History of Alternative Dispute Resolution Book
Author : Jerome T. Barrett,Jerome T.. Barrett,Jerry Barrett,Joseph Barrett
Publisher : Jossey-Bass
Release : 2004-08-05
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

A History of Alternative Dispute Resolution offers a comprehensive review of the various types of peaceful practices for resolving conflicts. Written by Jerome Barrett—a longtime practitioner, innovator, and leading historian in the field of ADR—and his son Joseph Barrett, this volume traces the evolution of the ADR process and offers an overview of the precursors to ADR, including negotiation, arbitration, and mediation. The authors explore the colorful beginnings of ADR using illustrative examples from prehistoric Shaman through the European Law Merchant. In addition, the book offers the historical context for the use of ADR in the arenas of diplomacy and business.

Cross border Internet Dispute Resolution

Cross border Internet Dispute Resolution Book
Author : Julia Hörnle
Publisher : Cambridge University Press
Release : 2009-02-12
ISBN : 0521896207
Language : En, Es, Fr & De

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Book Description :

This book examines how existing arbitration procedures can be adapted to cope with disputes stemming from internet transactions.

ADR Arbitration and Mediation

ADR  Arbitration  and Mediation Book
Author : CIArb
Publisher : Author House
Release : 2014
ISBN : 1491886641
Language : En, Es, Fr & De

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Book Description :

" The various developments and changes in the field of arbitration, coupled with the large sums and important issues which are so often at stake in them, mean that a new book providing a comprehensive overview on the topic from an authoritative source is not merely very welcome: it is positively needed by professionals involved in arbitration and their clients. It is hard to think of an organisation better qualified to sponsor such a book than the Chartered Institute of Arbitrators, with its enormous experience and authority in the field. It is also hard to conceive of a more impressive and well qualified group of contributors to such a book than the list of people who Julio CEsar Betancourt and Jason A. Crook have included in this volume. Lord Neuberger of AbbotsburyPresident of the Supreme Court of the United Kingdom The Chartered Institute of Arbitrators is a learned society that works in the public interest to promote and facilitate the use of alternative dispute resolution (ADR) mechanisms. Founded in 1915 and with a Royal Charter granted in 1979, it is a UK-based institution that has gained international presence in more than 100 countries and has more than 13,000 professionally qualified members around the world. Chartered Institute of Arbitrators 12 Bloomsbury Square London, United Kingdom WC1A 2LP T: +44 (0)20 7421 7444 www.ciarb.org Registered Charity: 803725 International Commercial Arbitration is the fastest growing dispute settlement discipline. The complexities surrounding its regulatory framework combined with an ever-increasing and constantly evolving set of acts, rules, guidelines, protocols, regulations, national legislation, international treaties, and so on may appear daunting at first glance. This ""collection of documents"" or ""supplementary material"" is designed to provide the essential reading for all those who are eager to pursue a career in international arbitration. It will also appeal to arbitration practitioners wishing to have easy access to over 700 pages of arbitration-related resources.""

Online Dispute Resolution

Online Dispute Resolution Book
Author : Faye Fangfei Wang
Publisher : Chandos Publishing
Release : 2009
ISBN : 9781843345190
Language : En, Es, Fr & De

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Book Description :

This book helps lawyers, practitioners, legislators and students understand and cope with the challenges of e-commerce, and to learn about the most up-to-date technology and regulation of Online Dispute Resolution (ODR). It introduces different forms of online dispute resolution, against the background of Alternative Dispute Resolution (ADR) developments in the off-line environment; crucially, it examines the current technology and legal status of ODR in the EU, US, Asia and Australia, and discusses the relations between the various parties in dispute resolutions, especially the Fifth party for the provider of the technology. It further analyses the four most successful examples, such as Michigan Cybercourt, WIPO-UDRP, eBay-SquareTrade and AAA-CyberSettle. Finally, a proposal for resolving e-contract disputes via ODR is provided, and a code of conduct recommended in order to regulate the electronic commerce market. Based on exclusive research and up-to-date best practices within the online dispute resolution field Simple and clear with an in-depth analysis and of a wide range of topics such as technology, management and law Provides practical solutions to real-world problems with a proposal of core principles and codes of conduct, which is of great value in academia and legislative organizations such as the European Commission and UNCITRAL

Dispute Resolution

Dispute Resolution Book
Author : General Books LLC,Source Wikipedia,Books, LLC
Publisher : Books LLC, Wiki Series
Release : 2011-08
ISBN : 9781157594451
Language : En, Es, Fr & De

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Book Description :

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Pages: 89. Chapters: Mediation, Negotiation, Conciliation, Lawsuit, Online dispute resolution, Alternative dispute resolution, Organizational conflict, Search for Common Ground, Conflict resolution, Dispute settlement in the World Trade Organization, Protracted social conflict, George W. Taylor, Cyrus S. Ching, Cost of conflict, 1999-2002 FARC-Government peace process, Marc Gopin, Mediation in Australia, Khap, Jerusalem-Project, Ombudsman for Banking Services and Investments, Centre for Effective Dispute Resolution, Credit ombudsman service, Best alternative to a negotiated agreement, Negotiation theory, Lawburrows, Suitable age and discretion, Program on Negotiation, Lawrence Brahm, Intervention, Dispute Mechanism, Complaint system, Organizational ombudsman, Polder Model, Dispute board, Participatory justice, Teen courts, Jirga, Lok Adalat, JAMS, Fair fighting, Party-directed mediation, Thomas Kilmann Conflict Mode Instrument, National Arbitration and Mediation, Peacemaking, Peninsula Conflict Resolution Center, Muslim Arbitration Tribunal, Dispute Settlement Body, Party participation in the mediation process, Special referee, Win-win game, National Mediation Training Registry, Family mediation, Adat, Healing the Divide, Dispute Systems Design, Spaak method, Community Boards, Memorandum of agreement, Preventive diplomacy, Kraybill Conflict Style Inventory, Newton hearing, Conflict management style, Program on Intrastate Conflict and Conflict Resolution, California Academy of Distinguished Neutrals, Civil Mediation Council, Gunnysacking, Expert determination, Two-level game theory, Dispute pyramid, Negotiated order, Watching brief, Public Advocate. Excerpt: Mediation, as used in law, is a form of alternative dispute resolution (ADR), is a way of resolving disputes between two or more parties. A third party, the mediator, assists the par...

The New Regulatory Framework for Consumer Dispute Resolution

The New Regulatory Framework for Consumer Dispute Resolution Book
Author : Pablo Cortés
Publisher : Oxford University Press
Release : 2016-11-24
ISBN : 0191079073
Language : En, Es, Fr & De

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Book Description :

Consumer out-of-court redress in the European Union is experiencing a significant transformation; indeed the current changes are the most important that have occurred in the history of the EU. This is due to the recent implementation of the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and the Online Dispute Resolution (ODR) Regulation (EU) 2013/524. The Directive ensures the availability of quality ADR schemes and sets information obligations on businesses, and the Regulation enables the resolution of consumer disputes through a pan European ODR platform. The New Regulatory Framework for Consumer Dispute Resolution examines the impact of the new EU law in the field of consumer redress. Part I of the volume examines the new European legal framework and the main methods of consumer redress, including mediation, arbitration, and ombudsman schemes. Part II analyses the implementation of the ADR Directive in nine Member States with very different legal cultures in consumer redress, namely: Belgium, Ireland, Italy, Germany, France, Portugal, Spain, the Netherlands and the UK, as well as the distinct approach taken in the US. Part III evaluates new trends in consumer ADR (CDR) by identifying best practices and looking at future trends in the field. In particular, it offers a vision of the future of CDR which is more than a mere dispute resolution tool, it poses a model on dispute system design for CDR, it examines the challenges of cross-border disputes, it proposes a strategy to promote mediation, and it identifies good practices of CDR and collective redress. The book concludes by calling for the mandatory participation of traders in CDR.

The Law of Consumer Redress in an Evolving Digital Market

The Law of Consumer Redress in an Evolving Digital Market Book
Author : Pablo Cortés
Publisher : Cambridge University Press
Release : 2017-10-05
ISBN : 110854696X
Language : En, Es, Fr & De

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Book Description :

This book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.