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Managing Your Library And Its Quality

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Managing Your Library and its Quality

Managing Your Library and its Quality Book
Author : Núria Balagué,Jarmo Saarti
Publisher : Elsevier
Release : 2011-08-22
ISBN : 1780632797
Language : En, Es, Fr & De

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Book Description :

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries

Managing Your Library and Its Quality

Managing Your Library and Its Quality Book
Author : Núria Balagué,Jarmo Saarti
Publisher : Unknown
Release : 2011
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries.

Integrating Total Quality Management in a Library Setting

Integrating Total Quality Management in a Library Setting Book
Author : Susan Jurow,Susan Barnard
Publisher : Routledge
Release : 2013-04-15
ISBN : 1135022909
Language : En, Es, Fr & De

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Book Description :

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies. Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.

Quality and the Academic Library

Quality and the Academic Library Book
Author : Jeremy Atkinson
Publisher : Chandos Publishing
Release : 2016-02-24
ISBN : 0081001347
Language : En, Es, Fr & De

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Book Description :

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

The Quality Library

The Quality Library Book
Author : Sara Laughlin,Ray Wilson
Publisher : ALA Editions
Release : 2008-04-15
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.

Managing Project Quality

Managing Project Quality Book
Author : Timothy J. Kloppenborg PhD,Joseph A. Petrick PhD, SPHR
Publisher : Berrett-Koehler Publishers
Release : 2002-02-01
ISBN : 1567263860
Language : En, Es, Fr & De

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Book Description :

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.

The Quality Infrastructure

The Quality Infrastructure Book
Author : Sarah Anne Murphy
Publisher : American Library Association
Release : 2013-11-04
ISBN : 0838994954
Language : En, Es, Fr & De

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Book Description :

Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Mergers and Alliances

Mergers and Alliances Book
Author : Anne Woodsworth,W. David Penniman
Publisher : Emerald Group Publishing
Release : 2013
ISBN : 1781904790
Language : En, Es, Fr & De

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Book Description :

Volume 36 of Advances in Librarianship seeks to provide a comprehensive broad review of the factors that lead to mergers and other alliances, the methods used to ensure effective and successful collaborations. While corporate mergers make headlines, similar efforts in library and information science are less vociferously touted. They are occurring however amongst libraries, among LIS degree programs, and enterprises such as networks and consortia They are occurring as governments around the world mandate consolidation of operations amongst agencies under their purview in order to reduce or curtail expenditures.

U and E Service Science and Technology

U  and E Service  Science and Technology Book
Author : Tai-hoon Kim,Hojjat Adeli,Jianhua Ma,Wai-chi Fang,Byeong-Ho Kang,Byungjoo Park,Frode Eika Sandnes,Kun Chang Lee
Publisher : Springer
Release : 2011-12-03
ISBN : 364227210X
Language : En, Es, Fr & De

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Book Description :

This book constitutes the refereed proceedings of the International Conference, UNESST 2011, held as Part of the Future Generation Information Technology Conference, FGIT 2011, Jeju Island, Korea, in December 2011. The papers presented were carefully reviewed and selected from numerous submissions and focuse on the various aspects of u- and e-service, science and technology.

Quality Management for Information and Library Managers

Quality Management for Information and Library Managers Book
Author : Peter Brophy,Kate Coulling
Publisher : Gower Publishing Company
Release : 1996
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services, and shows how Total Quality Management can contribute to improved performance and effectiveness. In the second part, quality management in the library and information sector is reviewed, with particular reference to mission, performance measurement and charters. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting customer needs. There is an extensive bibliography of sources from both library and information services and other service, commercial and industrial backgrounds.

International Network of Public Libraries Quality management in public libraries

International Network of Public Libraries  Quality management in public libraries Book
Author : Conny Ang,Robert E. Cannon
Publisher : Scarecrow Press
Release : 1999
ISBN : 9780810835818
Language : En, Es, Fr & De

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Book Description :

Download International Network of Public Libraries Quality management in public libraries book written by Conny Ang,Robert E. Cannon, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Service Quality in Academic Libraries

Service Quality in Academic Libraries Book
Author : Peter Hernon,Ellen Altman
Publisher : Greenwood Publishing Group
Release : 1996
ISBN : 9781567502091
Language : En, Es, Fr & De

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Book Description :

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Data and Information Quality

Data and Information Quality Book
Author : Carlo Batini,Monica Scannapieco
Publisher : Springer
Release : 2016-03-23
ISBN : 3319241060
Language : En, Es, Fr & De

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Book Description :

This book provides a systematic and comparative description of the vast number of research issues related to the quality of data and information. It does so by delivering a sound, integrated and comprehensive overview of the state of the art and future development of data and information quality in databases and information systems. To this end, it presents an extensive description of the techniques that constitute the core of data and information quality research, including record linkage (also called object identification), data integration, error localization and correction, and examines the related techniques in a comprehensive and original methodological framework. Quality dimension definitions and adopted models are also analyzed in detail, and differences between the proposed solutions are highlighted and discussed. Furthermore, while systematically describing data and information quality as an autonomous research area, paradigms and influences deriving from other areas, such as probability theory, statistical data analysis, data mining, knowledge representation, and machine learning are also included. Last not least, the book also highlights very practical solutions, such as methodologies, benchmarks for the most effective techniques, case studies, and examples. The book has been written primarily for researchers in the fields of databases and information management or in natural sciences who are interested in investigating properties of data and information that have an impact on the quality of experiments, processes and on real life. The material presented is also sufficiently self-contained for masters or PhD-level courses, and it covers all the fundamentals and topics without the need for other textbooks. Data and information system administrators and practitioners, who deal with systems exposed to data-quality issues and as a result need a systematization of the field and practical methods in the area, will also benefit from the combination of concrete practical approaches with sound theoretical formalisms.

iPad and iPad Pro For Dummies

iPad and iPad Pro For Dummies Book
Author : Edward C. Baig,Bob LeVitus,Bryan Chaffin
Publisher : John Wiley & Sons
Release : 2020-07-14
ISBN : 111974900X
Language : En, Es, Fr & De

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Book Description :

The A to Z guide to getting the most from your iPad Your iPad is a magical piece of technology connecting you to the rest of the world pretty much anytime and anywhere. Super thin and (well, almost) light as a feather, it allows you to keep up with your day to day duties, stay in touch with family and friends, catch up with work, relax with books and movies, or even create your own works of art! Given all it’s capable of, it’s essential to have a guide to help you make the most of your device. The latest edition of iPad and iPad Pro for Dummies helps users of all experience levels navigate this amazing looking glass. Assuming no prior knowledge, it takes you from the basics—including getting to know the iPad and adding useful accessories such as keyboards and pencils—to setting up email, connecting with other devices, maintaining files, and researching and installing the best apps for you. Discover the simple steps to get up and running Make your iPad work better and faster for you Explore the features of the brand new iPadOS Get easy fixes to common problems Pick up your copy today and find out just how sweet life in Apple tablet form can be!

Managing Quality

Managing Quality Book
Author : Barrie G. Dale,David Bamford,Ton van der Wiele
Publisher : John Wiley & Sons
Release : 2016-06-21
ISBN : 111913093X
Language : En, Es, Fr & De

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Book Description :

An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. A popular resource for students, academics, and business practitioners alike Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems Includes insights on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.

The Library in the Twenty first Century

The Library in the Twenty first Century Book
Author : Peter Brophy
Publisher : Facet Publishing
Release : 2007
ISBN : 1856046060
Language : En, Es, Fr & De

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Book Description :

Social, cultural and technological developments are revolutionizing library services. The way ahead for the profession is now generally seen as a practical blend of traditional and electronic materials with integrated support services which fit seamlessly into users' normal ways of working. This is leading to a fundamental rethinking of the role of the library in society. Drawing on the author's recent research, this timely second edition of The Library in the Twenty-first Century offers a clear new model of how traditional and electronic sources can co-exist in the library of the future, building on the previous work by focusing on the library as a vehicle for encouraging creativity as well as a provider of information resources. It is now commonplace that libraries have a major role to play as expert intermediaries, helping users to gain access to the tools needed for effective acquisition and use of information, within the broader context of the networked information world. But it is beginning to be recognized that they still have a profounder role within their communities, and this book emphasizes that beyond the intermediary role is the vital requirement to promote understanding and engagement. Written by one of our most experienced librarians and drawing on a range of international research and development experience, this authoritative work offers the following topics: libraries in the modern world the view from the sectors cross-sectoral models the profession's view digital libraries what is a good library? linking users to resources beyond the intermediary the library user the information universe. Readership: This incisive text, supported by an extensive glossary and bibliography, proposes a practical agenda of issues for the information profession to tackle, and is essential reading for both established library practitioners and LIS students, as well as for library managers and administrators across all sectors.

Industrial Quality Control

Industrial Quality Control Book
Author : Anonim
Publisher : Unknown
Release : 1966
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Industrial Quality Control book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Library Collaborations and Community Partnerships

Library Collaborations and Community Partnerships Book
Author : Vicki Hines-Martin,Fannie M. Cox,Henry R. Cunningham
Publisher : Routledge
Release : 2020-05-24
ISBN : 0429799462
Language : En, Es, Fr & De

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Book Description :

Library Collaborations and Community Partnerships illustrates the value of libraries and their resources through an array of alliances to improve health and enhance people's lives. It is unique in its illustration of key principles of collaboration, partner engagement, shared leadership, project development and outcomes measurement, as well as the challenges inherent in collaborations among diverse partners. The book includes collaboration exemplars focused on education, health, information literacy and capacity building for populations that experience access and resource disparities. It highlights the innovative use of existing assets, environments and diverse professions to broaden access to resources and information to those in need. The strategies, challenges, outcomes and lessons learned that are described in the volume have application for a variety of settings and populations. Highlighting the key role that libraries play in guiding successful interprofessional collaborations with communities, Library Collaborations and Community Partnerships should be of interest to academics, students and professionals engaged in library and information science, education, health care, social services and community organizations.

Assessing Service Quality

Assessing Service Quality Book
Author : Peter Hernon,Ellen Altman,Robert E. Dugan
Publisher : American Library Association
Release : 2015-05-12
ISBN : 0838913083
Language : En, Es, Fr & De

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Book Description :

Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

A Subject Guide to Quality Web Sites

A Subject Guide to Quality Web Sites Book
Author : Paul R. Burden
Publisher : Scarecrow Press
Release : 2010-07-17
ISBN : 9780810876958
Language : En, Es, Fr & De

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Book Description :

The Web is always moving, always changing. As some Web sites come, others go, but the most effective sites have been well established. A Subject Guide to Quality Web Sites provides a list of key web sites in various disciplines that will assist researchers with a solid starting point for their queries. The sites included in this collection are stable and have librarian tested high-quality information: the most important attribute information can have.