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Library Technology And User Services

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Library Technology and User Services

Library Technology and User Services Book
Author : Anthony S. Chow,Tim Bucknall
Publisher : Elsevier
Release : 2011-11-09
ISBN : 1780632908
Language : En, Es, Fr & De

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Book Description :

Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion. Delivered from academic, public, and school library media perspectives Current and emerging technologies are discussed along with their current and future application in the field of library and information science Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion

Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age Book
Author : Eric Novotny
Publisher : Routledge
Release : 2013-05-13
ISBN : 1135804281
Language : En, Es, Fr & De

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Book Description :

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Library Technology and User Services

Library Technology and User Services Book
Author : Anthony Chow,Tim Bucknall
Publisher : Unknown
Release : 2011
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion. Delivered from academic, public, and school library media perspectives Current and emerging technologies are discussed along with their current and future application in the field of library and information science Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion.

Modern Library Technology and Reference Services

Modern Library Technology and Reference Services Book
Author : Samuel T. Huang
Publisher : Routledge
Release : 1995-12
ISBN : 9781560247890
Language : En, Es, Fr & De

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Book Description :

Develop improved reference services to keep up with the rapid technological changes in academic libraries with the help of this unique guide. Modern Library Technology and Reference Services includes guidelines for taking on an advisory role in an electronic environment, requesting budgetary support for implementing new information systems, and creating training programs for paraprofessional staff and end-users. Filled with valuable information regarding library planning and budgetary considerations, “technostress” at the reference desk, and the creation of new reference service areas to reflect different service needs, this book is a must for library administrators, librarians, and end-users who want to meet the challenges of modern library technology. This one-of-kind volume provides practical ways to enhance daily reference services, improve the image of librarianship, and bring new users into libraries. It prepares librarians for helping library users with a variety of different search protocols and user interfaces such as online public access catalogs (OPACs), the Internet, CD-ROM LANS, and online searching. All aspects of reference services in the modern electronic technological library are covered in chapters by library administrators and practicing reference librarians who share their practical experiences of how they adjusted their reference services to meet the demands of new technology. Modern Library Technology and Reference Services helps librarians develop a conceptual framework for helping researchers, use online systems and other electronic services, train paraprofessionals, integrate library technology use in the classroom, train end-users in college libraries, work in active partnership with researchers and producers of electronic databases, choose appropriate patron access databases, and effectively manage reference services in an electronic environment.

Library 2 0 and Beyond

Library 2 0 and Beyond Book
Author : Nancy Courtney,Steven J. Bell
Publisher : Libraries Unltd Incorporated
Release : 2007
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Wikis and podcasts and mashups, oh my! Does everyone seem to know what they mean, except you? Or are you reasonably well informed but wondering what challenge to take on next? Following on the success of her Technology for the Rest of Us, Nancy Courtney has assembled some of the most forward looking thinkers in the library world to describe the next generation of online tools. Beginning with Steven J. Bell, each contributor introduces his or her favorite technology, outlines its use and discusses its potential in today's library environment.

The Handheld Library Mobile Technology and the Librarian

The Handheld Library  Mobile Technology and the Librarian Book
Author : Thomas A. Peters,Lori A. Bell
Publisher : ABC-CLIO
Release : 2013-04-01
ISBN : 1610693019
Language : En, Es, Fr & De

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Book Description :

Covering topics such as mobile reference, eBooks, mobile websites, and QR codes, this book examines the effects of the global mobile revolution on libraries and library users—critical information all librarians need. • Contains contributed chapters from active, innovative, respected librarians in the mobile library movement on ideas and trends for mobile libraries • Addresses aspects of the mobile revolution that are rarely covered, such as the use of tablet computers in archives and the mHealth information services movement • Provides updated descriptions of innovative mobile library services • Supplies practical advice and recommendations about mobile library systems and services

Creative Management of Small Public Libraries in the 21st Century

Creative Management of Small Public Libraries in the 21st Century Book
Author : Carol Smallwood
Publisher : Rowman & Littlefield
Release : 2014-12-23
ISBN : 1442243570
Language : En, Es, Fr & De

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Book Description :

Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000 that make up most of the public library systems in the United States. A wide selection of topics was sought from contributors with varied backgrounds reflecting the diversity of small public libraries. The thirty-two chapters are arranged: Staff; Programming; Management; Technology; Networking; Fundraising; User Services and provide tools to lead a local public library with relevant and successful services. This volume shares a common sense approach to providing a small (in staff size or budget) but mighty (in impact and outcome) public library service. The contributors demonstrate that by turning the service delivery team outward to the community with enthusiasm and positive energy, it is possible to achieve significant results. Many chapters summarize best practices that can serve as checklists for the novice library director or as a review for the more seasoned manager working through new responsibilities. Chapters are tactical, focusing on specific issues for managers such as performance evaluations, effective programming, or e-reader services. Time management is crucial in a small or rural public library as well as the challenges associated with managing Friends and volunteers. While most public libraries do not have the resources to satisfy customer expectations for instant gratification, ultra-convenience and state-of-the-art technologies, The authors of this book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships. This volume makes an important contribution to the literature by reminding us that public libraries transform communities of every size. In fact, never before has the role of the public library been a more critical thread in the fabric of community life.

Foundations of Library Services

Foundations of Library Services Book
Author : Hali R. Keeler
Publisher : Rowman & Littlefield Publishers
Release : 2021-03-12
ISBN : 153813568X
Language : En, Es, Fr & De

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Book Description :

Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library’s values and services Recognize and respond to diversity in user needs

Optimizing Academic Library Services in the Digital Milieu

Optimizing Academic Library Services in the Digital Milieu Book
Author : Brendan Ryan
Publisher : Elsevier
Release : 2013-09-30
ISBN : 178063398X
Language : En, Es, Fr & De

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Book Description :

The digital is the new milieu in which academic libraries must serve their patrons; but how best to utilize the slew of digital devices and their surrounding trends? Optimizing Academic Library Services in the Digital Milieu identifies best practices and strategies for using digital devices (such as tablets, e-readers, and smartphones) and copyrighted materials in academic libraries. Special consideration is given to e-books, iBooks, e-journals, and digital textbooks. This title describes how academic libraries can remain current, nimbly addressing user needs. An introduction gives an overview of technology in academic libraries, including the foundations of copyright law and user behavior in relation to digital content. Three parts then cover: digital rights management (DRM); practical approaches to e-content for librarians; and emerging pedagogy and technology. Finally, the book concludes by telling libraries how to remain agile and adaptable as they navigate the digital milieu. Presents a contemporary view on DRM and fair use for librarians in the context of contemporary technology Addresses file standards in relation to devices in libraries Demonstrates ways that librarians can support and engage students using emerging digital technologies

Modern Library Technology and Reference Services

Modern Library Technology and Reference Services Book
Author : Samuel T. Huang
Publisher : Psychology Press
Release : 1993
ISBN : 9781560244585
Language : En, Es, Fr & De

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Book Description :

A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR

Library Information Science Abstracts

Library   Information Science Abstracts Book
Author : Anonim
Publisher : Unknown
Release : 2005
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Library Information Science Abstracts book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Managing and Adapting Library Information Services for Future Users

Managing and Adapting Library Information Services for Future Users Book
Author : Osuigwe, Nkem Ekene
Publisher : IGI Global
Release : 2019-11-22
ISBN : 1799811182
Language : En, Es, Fr & De

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Book Description :

Information in today’s modernized world has become much more attainable with the use of technology. A resource that has fallen victim to this are library services. What was once a staple of knowledge and communication has failed to keep pace with recent advancements in information service providers. Library practitioners need to learn how to manage change, build influence, and adapt their services to remain relevant within local communities. Libraries can continue to play a key role in future aspects of information provision, but proper research is a necessity. Managing and Adapting Library Information Services for Future Users is a collection of innovative research that encapsulates practices, concepts, ideas, and proposals that would chart pathways for libraries of all types to envision and understand how to thrive and remain relevant in the competitive information provision environment. It is expected to motivate librarians and information scientists to probe further into how libraries would better serve user communities of the 21st century who have options of accessing information from sources other than from libraries. While highlighting topics including artificial intelligence, human design thinking, and alternative finance, this book is ideally designed for librarians, information specialists, architects, data scientists, researchers, community development practitioners, policymakers, faculty members, and students seeking current research on emerging advancements in library optimization.

Mobile Technology and Libraries

Mobile Technology and Libraries Book
Author : Jason Griffey
Publisher : Neal-Schuman Publishers
Release : 2010
ISBN : 9781856047227
Language : En, Es, Fr & De

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Book Description :

Mobile technology is fast becoming the preferred method for connecting to the Internet, especially for people on the go. Librarians must keep pace with this trend and integrate themselves into the mobile realm if they wish to deliver enhanced user services. Mobile Technology and Libraries is a practical, easy-to-follow new resource that will walk you through the start-to-finish steps for strengthening your library's mobile presence. Author Jason Griffey outlines the different mobile platforms, devices, and services, and shows you how to create mobile library websites and implement a number of important developments including mobile reference and SMS. He also explains how the various affected parts of the library - reference, I.T. circulation - can work together. You'll learn techniques for marketing and measuring your services, and best practices to follow during planning, implementation, and evaluation. This highly practical new Tech Set title will help both novice and experienced librarians embrace these crucial new technologies and stay relevant in an increasingly mobile society.

The Library Mobile Experience

The Library Mobile Experience Book
Author : Bohyun Kim
Publisher : American Library Association
Release : 2013
ISBN : 0838959008
Language : En, Es, Fr & De

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Book Description :

How are libraries meeting the evolving needs of mobile users? According to comScore, the smartphone is in the “late majority stage of technology adoption curve.” And people don’t turn to their devices only for quick facts when on the move: 93 percent of mobile users access the Internet from home on their devices; what’s more, Pew reports that 63 percent of Americans age 16 and over would use app-based access to library materials and programs if they were available. In this issue of Library Technology Reports, Kim shows how leading libraries are meeting these evolving needs. Topics include: 6 steps to improving your mobile website Analysis of the advantages and challenges of the responsive Web Comparison of user perceptions of web apps and native apps Visual review of the changes in the libraries mobile web implementation since 2010 Results of MIT surveys of more than 15,000 patrons in 2008 and 2011 Tips for simplifying mobile’s complexity

Making Libraries Accessible

Making Libraries Accessible Book
Author : Char Booth
Publisher : American Library Association
Release : 2012
ISBN : 0838958621
Language : En, Es, Fr & De

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Book Description :

As a provider of public space and digital content, your library is duty-bound to promote equitable access to all users, regardless of whether they use assistive technology. In this issue of Library Technology Reports, editor Booth makes the case that that attention to the core principles of consistency, flexibility, and simplicity go hand in hand with libraries’ commitments to open information and accessibility. Even when staffing levels or resources aren't ideal, libraries can substantially improve the experience of people with disabilities. In this issue, expert contributors address standards, spaces and services, devices, websites, and collections, offering advice on Assistive technology products, including screen readers, literacy software, and speech input E-books and e-readers for users with print disabilities, with charts comparing accessibility features of the most common e-readers The nuts and bolts of using HTML, CSS, Javascript, or JQUERY for accessibility Best practices for evaluating vendor database compliance

Using Mobile Technology to Deliver Library Services

Using Mobile Technology to Deliver Library Services Book
Author : Andrew Walsh
Publisher : Facet Publishing
Release : 2012-08-23
ISBN : 1856048098
Language : En, Es, Fr & De

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Book Description :

This is an essential practical guide for all information professionals who want to get to grips with or improve their use of mobile services. Packed with easy to implement ideas, practical examples and international case studies, this provides you with the ultimate toolkit, exploring ideas as simple as renewals and reminders to the more complex such as access to e-books and virtual worlds. Jargon-free coverage of the background and context to mobile delivery will enable you to fully understand the challenges and embrace the opportunities, getting to grips with critical issues such as what sort of services users really want. Key topics covered include: • context including market penetration, range and functionality of devices • texting • apps vs. mobile websites • mobile information literacy vs. other information literacies • mobiles in teaching • linking the physical and virtual worlds via mobile devices • E-books for mobiles • the future of mobile delivery. Readership: This is an essential practical guide for all information professionals who want to get to grips with or improve their use of mobile services. It would also be invaluable for museum staff facing the same challenges. Library and information students and academics will find it a useful introduction to the topic.

The Network Reshapes the Library

The Network Reshapes the Library Book
Author : Lorcan Dempsey
Publisher : American Library Association
Release : 2014
ISBN : 0838912338
Language : En, Es, Fr & De

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Book Description :

Since he began posting in 2003, Dempsey has used his blog to explore nearly every important facet of library technology, from the emergence of Web 2.0 as a concept to open source ILS tools and the push to web-scale library management systems. More than just a commentary on the issue of the moment, the more than 1,800 posts have offered thousands of readers valuable perspective and insight as well as a visionary approach to libraries’ future. In a compendium that library planners, administrators, and technology staff will find endlessly stimulating, Varnum offers an expertly curated selection of entries from Dempsey’s blog. Showing where libraries have been in the last decade and also where they’re heading now, this book covers such keystone topics as Networked resourcesNetwork organizationThe research process and libraries’ evolving role, featuring the seminal post “In the Flow”Resource discoveryLibrary systems and tools such as search indices and OpenURL link resolversData and metadataPublishing and communication, including blogs, social media, and scholarly communicationLibraries, archives, museums, and galleries as “memory institutions”The book concludes with a selection of favorites hand-picked by Dempsey himself. As one university librarian put it, Dempsey’s “dual ability to explore an issue and to reveal the higher-order trends is spot-on for understanding our volatile environment.” That unique and thoughtful analysis is on full display in this book.

Reference User Services Quarterly

Reference   User Services Quarterly Book
Author : Anonim
Publisher : Unknown
Release : 2002
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Reference User Services Quarterly book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

User Studies for Digital Library Development

User Studies for Digital Library Development Book
Author : Milena Dobreva,Andy O'Dwyer,Pierluigi Feliciati
Publisher : Facet Publishing
Release : 2012-06-22
ISBN : 1856047652
Language : En, Es, Fr & De

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Book Description :

This landmark text captures a global cross-section of leading voices and provides a clear and coherent overview of the user studies domain and user issues in digital libraries. As the information environment becomes increasingly electronic, digital libraries have proliferated, but the focus has often been on innovations in technology and not the user. Although user needs have become a popular concept, in practice the users are rarely consulted in the development of services. Research and analysis of users is essential to fine-tune the content and approach of digital libraries to the diverging requirements and expectations of incredibly varied communities and to ensure libraries are effective, accessible and sustainable in the long term. Key topics include: • what is the place of user studies in digital libraries and what are the basic user study methods? • explaining user-centric studies, information behaviour and user experience studies • exploring user-study methods such as surveys, questionnaires, expert evaluation methods, eye tracking, deep log analysis, personae and ethnographic studies • critical issues around user studies such as evaluation of digital libraries, digital preservation, social media, the shift to mobile devices and ethics • user studies in specific types of institutions: libraries, archives, museums, audiovisual collections and art collections • the most popular questions and what to do next. Readership: Information professionals involved in supporting, developing or designing digital library services, researchers wanting to address the user dimension in their work and students on LIS and computer science courses who want to understand the importance of the user in information services.

Technology Change and the Academic Library

Technology  Change and the Academic Library Book
Author : Jeremy Atkinson
Publisher : Chandos Publishing
Release : 2020-09-28
ISBN : 0128232285
Language : En, Es, Fr & De

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Book Description :

Massive technological change has been impacting universities and university libraries in recent years. Such change has manifested in technological developments impacting all areas of academic library activity, including systems, services, collections, the physical library environment, marketing, and support for university teaching, learning, research, and administration. Many books and papers have examined these changes from a technical perspective. However, there is little substantive reflection on what technological change means, and how best to get out in front of it, for the academic library. Technology, Change and the Academic Library systematically reflects on technological innovation, the successes, failures and lessons learned, the nature, process and culture of change, and key aspects including impacts on library staff and users, roles and responsibilities, and skills and capabilities. The book takes an international perspective on the massive change currently affecting academic libraries. The title gives an overview and literature review, considers technological innovation and change management, future technologies and future change, and provides information on further reading. Case studies describe the rationale, aims, and objectives for particular technological innovations, and consider methods, outcomes, and recommendations for the future. Finally, the book reflects back on how technological change can best be wrought in academic libraries. Gives library managers and librarians insight into how best to identify, plan, and implement technological innovation Provides a wide-ranging overview, literature review, and a series of reflective case studies on technological innovation in libraries Emphasises current trends, lessons, and critical issues for putting technological innovation into place Offers an international perspective on technological innovation in the academic library Uses a critical methodology to reflect on what works, what does not, and how managers can apply lessons from real cases worldwide