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Library Performance And Service Competition

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Library Performance and Service Competition

Library Performance and Service Competition Book
Author : Larry Nash White
Publisher : Elsevier
Release : 2014-01-23
ISBN : 178063126X
Language : En, Es, Fr & De

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Book Description :

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. Written by a highly knowledgeable practitioner from the library field Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds Written to applicable to all types of libraries

Managing Information Services

Managing Information Services Book
Author : Jo Bryson
Publisher : Routledge
Release : 2016-05-05
ISBN : 1317101561
Language : En, Es, Fr & De

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Book Description :

This fourth edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on innovation. Operating in a digital era, libraries must innovate to survive and grow. This means librarians having radical ideas which challenge the status quo, shifting strategic directions to change the way services are managed, and developing new skills and knowledge. Challenges include developing new uses for floorspace, where shelving is being replaced by mobile networking, and new practices and procedures for managing new products such as e-books and self-service. Libraries can achieve long term sustainability by information managers having more creative responses and developing innovative thinking. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.

Advances in Library Administration and Organization

Advances in Library Administration and Organization Book
Author : Delmus E. Williams,Janine Golden
Publisher : Emerald Group Pub Limited
Release : 2012-12-05
ISBN : 1781903131
Language : En, Es, Fr & De

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Book Description :

Volume 31 of Advances in Library Administration and Organization contains articles describing efforts at cooperation and collaboration within the library profession. The volume offers an eclectic mix of timely, thought-provoking pieces of work which bring together a collection of studies which convey the kind of research that current library managers and researchers face. The book will examine the challenges that working administrators have in order to enable them to look more closely at their operations and to reconsider how to develop people and the organizations in which they work. As previous volumes, volume 31 of Advances in Library Administration and Organization will provide strategies that will be of value in addressing challenges faced by current and future library managers.

Federal Register

Federal Register Book
Author : N.A
Publisher :
Release : 1996-03-12
ISBN :
Language : En, Es, Fr & De

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Book Description :

Encyclopedia of Library and Information Science

Encyclopedia of Library and Information Science Book
Author : Allen Kent
Publisher : CRC Press
Release : 1999-10-29
ISBN : 9780824720650
Language : En, Es, Fr & De

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Book Description :

"The Encyclopedia of Library and Information Science provides an outstanding resource in 33 published volumes with 2 helpful indexes. This thorough reference set---written by 1300 eminent, international experts---offers librarians, information/computer scientists, bibliographers, documentalists, systems analysts, and students, convenient access to the techniques and tools of both library and information science. Impeccably researched, cross referenced, alphabetized by subject, and generously illustrated, the Encyclopedia of Library and Information Science integrates the essential theoretical and practical information accumulating in this rapidly growing field. The self-contained Supplements (each Supplement contains A-Z coverage) highlight new trends, describe the latest advances, and profile key people making critical contributions to the field. Recent individual Supplements considered topics such as Archival Science to User Needs Concept-Based Indexing and Retrieval of Hypermedia Information to Using Self-Checkout Technology to Increase Productivity and Patron Service in the Library Artificial Intelligence and Machine Learning Approach to Fraud Investigation to Visual Search in Modern Human-Computer Interfaces Supplement Volumes 36-61 are available; additional supplements in preparation."

U and E Service Science and Technology

U  and E Service  Science and Technology Book
Author : Tai-hoon Kim,Hojjat Adeli,Jianhua Ma,Wai-chi Fang,Byeong-Ho Kang,Byungjoo Park,Frode Eika Sandnes,Kun Chang Lee
Publisher : Springer Science & Business Media
Release : 2011-11-29
ISBN : 3642272096
Language : En, Es, Fr & De

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Book Description :

This book constitutes the refereed proceedings of the International Conference, UNESST 2011, held as Part of the Future Generation Information Technology Conference, FGIT 2011, Jeju Island, Korea, in December 2011. The papers presented were carefully reviewed and selected from numerous submissions and focuse on the various aspects of u- and e-service, science and technology.

ARBA Guide to Library Science Literature 1970 1983

ARBA Guide to Library Science Literature  1970 1983 Book
Author : Donald G. Davis,Charles D. Patterson
Publisher : Littleton, Colo. : Libraries Unlimited
Release : 1987
ISBN :
Language : En, Es, Fr & De

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Book Description :

Provides an annotated list of bibliographies, indexes, reference works, selection aids, and works on library services, automation, cataloging, censorship, employment, library history, legislation, management, serials, and technical services

Defining Relevancy

Defining Relevancy Book
Author : Janet McNeil Hurlbert
Publisher : Libraries Unlimited
Release : 2008
ISBN : 9781591584193
Language : En, Es, Fr & De

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Book Description :

Twenty plus academic library managers offer studies, models, and documentation, in addition to sound advice on how to plan strategically for greatest effect across the campus.

Measuring Library Performance

Measuring Library Performance Book
Author : Peter Brophy
Publisher : Facet Publishing
Release : 2006
ISBN : 1856045935
Language : En, Es, Fr & De

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Book Description :

Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Library Trends

Library Trends Book
Author : N.A
Publisher :
Release : 2000
ISBN :
Language : En, Es, Fr & De

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Book Description :

Assessing Service Quality

Assessing Service Quality Book
Author : Peter Hernon,Ellen Altman
Publisher : American Library Association
Release : 2010-01
ISBN : 0838910211
Language : En, Es, Fr & De

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Book Description :

If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web--and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, and challenge librarians to think about customer service in new ways. --from publisher description.

Globalisation Information and Libraries

Globalisation  Information and Libraries Book
Author : Ruth Rikowski
Publisher : Elsevier
Release : 2005-02-28
ISBN : 1780630778
Language : En, Es, Fr & De

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Book Description :

This book provides an overview of the World Trade Organisation; in particular, it focuses on two of the agreements being developed at the WTO, which are due to be strengthened in 2005, and are likely to have significant implications for libraries and information: the General Agreement on Trade in Services (the GATS) and the Agreement on Trade Related Aspects of Intellectual Property Rights (TRIPS). The book argues that the library and information profession needs to be more aware of these agreements and the way in which they threaten some of the professional ethics and principles (such as the balance in copyright). Explores a vital and very new, much undiscovered area – the WTO and libraries Brings together facts about globalisation and the WTO, libraries and information, within a wider social and theoretical perspective Draws on the author’s wealth of knowledge - building on her many published articles on this topic

Library Boss

Library Boss Book
Author : Robert Smyth Alvarez
Publisher : San Francisco, CA : Administrator's Digest Press
Release : 1987
ISBN :
Language : En, Es, Fr & De

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Book Description :

Public Libraries and the Internet

Public Libraries and the Internet Book
Author : Charles R. McClure
Publisher : DIANE Publishing
Release : 1994-12
ISBN : 9780788113918
Language : En, Es, Fr & De

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Book Description :

Publicly-supported community libraries are a critical component of the National information infrastructure (NII) initiative. This survey provides data about Internet connectivity for public libraries. 79 tables.