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Instant Messaging Reference

Instant Messaging Reference Book
Author : Rachel Bridgewater,Meryl B. Cole
Publisher : Chandos Publishing
Release : 2009-01-01
ISBN : 9781843343578
Language : En, Es, Fr & De

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Book Description :

Virtual reference is a vital component in twenty-first century reference service. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, the authors address questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.

IM and SMS Reference Services for Libraries

IM and SMS Reference Services for Libraries Book
Author : Amanda Bielskas,Kathleen M. Dreyer
Publisher : American Library Association
Release : 2012
ISBN : 1555707823
Language : En, Es, Fr & De

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Book Description :

This manual offers insightful information on the technological aspects of providing an SMS and IM service, as well as how to create a training programme for librarians and how to build an internship programme to expand the service.

Instant Messaging Reference

Instant Messaging Reference Book
Author : Rachel Bridgewater,Meryl Cole
Publisher : Elsevier
Release : 2008-01-31
ISBN : 1780631235
Language : En, Es, Fr & De

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Book Description :

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena. Exclusively focused on instant messaging reference services Provides practical information about starting and running a successful instant messaging reference service Includes significant background information and in-depth discussion of the broader issues raised by instant messaging and instant messaging reference

Chat Reference

Chat Reference Book
Author : Jana Ronan
Publisher : Libraries Unltd Incorporated
Release : 2003
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

This guide will lead the reader through the many decisions and considerations involved in setting up a real-time reference service.

Virtual Reference Services

Virtual Reference Services Book
Author : Stacey Kimmel,Jennifer Heise
Publisher : CRC Press
Release : 2003-09-10
ISBN : 9780789020451
Language : En, Es, Fr & De

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Book Description :

A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site

Digital Reference Services

Digital Reference Services Book
Author : Linda S Katz
Publisher : Routledge
Release : 2013-10-31
ISBN : 1317951662
Language : En, Es, Fr & De

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Book Description :

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Instant Messaging Abbreviations Texting and Emoticons

Instant Messaging Abbreviations  Texting and Emoticons Book
Author : Speedy Publishing
Publisher : Speedy Publishing LLC
Release : 2014-05-03
ISBN : 1633839982
Language : En, Es, Fr & De

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Book Description :

Instant Messaging Abbreviations, Texting and Emoticons are all used much more in today's communication. This allows for quick contact with shortened words with meanings longer then the word is portrayed. Texting allows easy communication and is not time dependent. This allows for one to respond whenever available to do so. Where as on the telephone, you must find a time when both are available to talk at the same time. Emoticons allow to show emotions through text messaging. This benefits a majority of people today as this allows for easier communication to get ahold of someone as time persist.

The Desk and Beyond

The Desk and Beyond Book
Author : Sarah K. Steiner,M. Leslie Madden
Publisher : Assoc of Cllge & Rsrch Libr
Release : 2008-01-01
ISBN : 0838909647
Language : En, Es, Fr & De

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Book Description :

Download The Desk and Beyond book written by Sarah K. Steiner,M. Leslie Madden, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

The Reference librarian

The Reference librarian Book
Author : Anonim
Publisher : Unknown
Release : 2002
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download The Reference librarian book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age Book
Author : Eric Novotny
Publisher : Routledge
Release : 2013-05-13
ISBN : 1135804281
Language : En, Es, Fr & De

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Book Description :

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Chat Reference

Chat Reference Book
Author : Anonim
Publisher : Association of Research Libr
Release : 2002
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download Chat Reference book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

The Reference Interview Today

The Reference Interview Today Book
Author : Susan Knoer
Publisher : ABC-CLIO
Release : 2011-06-30
ISBN : 1598848224
Language : En, Es, Fr & De

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Book Description :

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide.

The Virtual Reference Desk

The Virtual Reference Desk Book
Author : R. David Lankes
Publisher : Unknown
Release : 2006
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

'The Virtual Reference Desk' is based on the peer-reviewed lead papers from the November 2004 virtual reference conference in Ohio. Divided into sections - management, evaluation and standards, technology, resources, research and policy - the book features chapters written by recognized leaders in the reference information field.

Digital Reference Services

Digital Reference Services Book
Author : Linda S Katz
Publisher : Routledge
Release : 2013-10-31
ISBN : 1317951654
Language : En, Es, Fr & De

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Book Description :

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Managing Reference Today

Managing Reference Today Book
Author : Kay Ann Cassell
Publisher : Rowman & Littlefield
Release : 2017-01-31
ISBN : 0810892227
Language : En, Es, Fr & De

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Book Description :

Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices • highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. • describes new ways of providing reference services and new ideas of how to select and manage reference collections. • Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.

Reference and Information Services An Introduction 6th Edition

Reference and Information Services  An Introduction  6th Edition Book
Author : Melissa A. Wong,Laura Saunders
Publisher : ABC-CLIO
Release : 2020-04-30
ISBN : 1440868840
Language : En, Es, Fr & De

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Book Description :

This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, evaluation and assessment, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type-including dictionaries, encyclopedias, indexes, and abstracts-as well as by broad subject areas including government, statistics and data, health, and legal information. This second part introduces the tools and resources that reference professionals use to provide the services described in the first half of the text. Reference and Information Services is a recognized textbook for information retrieval courses and updates the previous edition Editors and contributors are experts in the field Activity boxes engage readers and invite them to reflect on what they are learning and practice skills through real-life exercises Conscious integration of critical theory and social justice perspectives offers critical reflection on the standards and practices of the field and encourages readers to consider alternate perspectives

The Use of Chat and Instant Messaging Software in Real time Virtual Reference Service in New Zealand Public and Academic Libraries

 The Use of Chat and Instant Messaging Software in Real time Virtual Reference Service in New Zealand Public and Academic Libraries  Book
Author : Victoria Vladimirovna Ivanova
Publisher : Unknown
Release : 2007
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Download The Use of Chat and Instant Messaging Software in Real time Virtual Reference Service in New Zealand Public and Academic Libraries book written by Victoria Vladimirovna Ivanova, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Virtual Reference Training

Virtual Reference Training Book
Author : Buff Hirko,Mary Bucher Ross
Publisher : American Library Association
Release : 2004-03-29
ISBN : 9780838908761
Language : En, Es, Fr & De

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Book Description :

Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.

Reference and Information Services An Introduction 5th Edition

Reference and Information Services  An Introduction  5th Edition Book
Author : Linda C. Smith,Melissa A. Wong
Publisher : ABC-CLIO
Release : 2016-08-29
ISBN : 1440836973
Language : En, Es, Fr & De

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Book Description :

Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Conducting the Reference Interview Third Edition

Conducting the Reference Interview  Third Edition Book
Author : Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford
Publisher : American Library Association
Release : 2019-07-03
ISBN : 0838917275
Language : En, Es, Fr & De

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Book Description :

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.