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Difficult Conversations

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Difficult Conversations

Difficult Conversations Book
Author : Bruce Patton,Douglas Stone,Sheila Heen
Publisher : Penguin UK
Release : 2021-01-28
ISBN : 0241992478
Language : En, Es, Fr & De

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Book Description :

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations

Difficult Conversations Book
Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin Group USA
Release : 2000
ISBN : 9780140288520
Language : En, Es, Fr & De

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Book Description :

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Having Hard Conversations

Having Hard Conversations Book
Author : Jennifer Abrams
Publisher : Corwin Press
Release : 2009-01-08
ISBN : 1412965004
Language : En, Es, Fr & De

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Book Description :

Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes.

Difficult Conversations

Difficult Conversations Book
Author : Anne Dickson
Publisher : Piatkus
Release : 2006-06-08
ISBN : 9780749926755
Language : En, Es, Fr & De

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Book Description :

Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:·communicate directly and honestly - without damaging your relationships· keep to your point - without backing down or getting into a fight· initiate a discussion - without encountering resistance or attack· offer criticism - without antagonising the other person· manage your anxiety - and develop genuine confidence in your authority· and much, much more.

Difficult Conversations

Difficult Conversations Book
Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Gardners Books
Release : 2000
ISBN : 9780140277821
Language : En, Es, Fr & De

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Book Description :

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Difficult Conversations

Difficult Conversations Book
Author : Bruce Patton,Douglas Stone,Sheila Heen
Publisher : Viking
Release : 2011
ISBN : 9780670921348
Language : En, Es, Fr & De

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Book Description :

Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes

Difficult Conversations

Difficult Conversations Book
Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin
Release : 2010-11-02
ISBN : 1101496762
Language : En, Es, Fr & De

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Book Description :

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Difficult Conversations

Difficult Conversations Book
Author : Anni K. Reinking
Publisher : Rowman & Littlefield
Release : 2019-05-17
ISBN : 1475845863
Language : En, Es, Fr & De

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Book Description :

This is a great resource for teachers and administrators to communicate more effectively.

Difficult Conversations In A Week

Difficult Conversations In A Week Book
Author : Martin Manser
Publisher : Hachette UK
Release : 2014-01-31
ISBN : 147180111X
Language : En, Es, Fr & De

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Book Description :

Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

Effective Difficult Conversations

Effective Difficult Conversations Book
Author : Catherine B. Soehner,Ann Darling
Publisher : American Library Association
Release : 2016-11-11
ISBN : 0838915264
Language : En, Es, Fr & De

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Book Description :

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Difficult Conversations HBR 20 Minute Manager Series

Difficult Conversations  HBR 20 Minute Manager Series  Book
Author : Harvard Business Review
Publisher : Harvard Business Review Press
Release : 2016-01-26
ISBN : 1633690792
Language : En, Es, Fr & De

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Book Description :

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

The Complete Idiot s Guide to Difficult Conversations

The Complete Idiot s Guide to Difficult Conversations Book
Author : Gretchen Hirsch
Publisher : Penguin
Release : 2007-09-04
ISBN : 144062612X
Language : En, Es, Fr & De

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Book Description :

How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Face Difficult Conversations with God on Your Side

Face Difficult Conversations with God on Your Side Book
Author : Rebecca Finley
Publisher : Rebecca Finley
Release : 2021-07-29
ISBN : 1674782381
Language : En, Es, Fr & De

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Book Description :

Would you be happy if you could kill your anxiety, confidently ask for what you want, and get it? Would your life be better if you could speak your mind and confront others without fear? Of course! Women tend to avoid conflict and make fewer requests for themselves than men because they intuitively know that the strategies that work for men backfire for women: an assertive man is admired, but an assertive woman is considered bossy; when a man protects his turf he’s a committed leader, but if a woman does the same she’s a control freak; and when a man and a woman express the same type of negative emotions with the same intensity, she’s considered “too emotional,” while he might be “having a bad day.” Face Difficult Conversations with God on Your Side will help you—a Christian woman—speak up, resolve conflicts, and set boundaries in a healthy, successful, and biblical way. Rebecca Finley is a professional speaker, trainer, and award-winning and Amazon best-selling author with graduate degrees in business and communication. After 10 years of listening to the stories of hundreds of women and guiding them to improve their conflict-resolution skills, Rebecca has developed the powerful techniques you’ll learn in this book. Face Difficult Conversations with God on Your Side is a step-by-step guide full of real-life stories and sprinkled with humor. It helps women use the fundamental principles of their faith, coupled with cutting-edge scientific research, to courageously navigate disagreements. You’ll learn to · Solve your problems and get what you want applying a Christian approach · Not be judged by others as passive (weak) or aggressive (bossy), but just right · Speak you mind without fear of hurting or losing a relationship · Control your emotions and lower their defenses, so they won’t turn the tables on you · Create a script to guide you, so you know exactly what to say and how to say it during a confrontation · And much more! Face Difficult Conversations with God on Your Side gives you clear, specific instructions, tried-and-true advice, and hand-holding you need to feel prepared before, during, and after difficult conversations. Order your copy today! 25% of the proceeds from the sales of this book are donated to Faith Maternity Care, a Christian maternity home that cares for homeless girls who choose life for their baby.

Donna Payne S Pocket Guide To Having Difficult Conversations About Lgbt Discrimination

Donna Payne   S Pocket Guide To  Having Difficult Conversations About Lgbt Discrimination Book
Author : Donna Payne
Publisher : Xlibris Corporation
Release : 2012-10-26
ISBN : 1479729752
Language : En, Es, Fr & De

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Book Description :

BIOGRAPHY Donna R. Payne As one of the Human Rights Campaign's key representatives, Payne works closely with Civil Rights organizations and leaders and with a number of organizations across the country to increase visibility of the lesbian, gay, bisexual and transgender community within the religious and people of color communities. She has lead HRCs work on HRCs Historically Black Colleges and Universities Program in supporting LGBT students on their campus and addressing concerns with HBCU administrators. Donna is a noted speaker in the LGBT community and has written articles nationwide on being an LGBT Civil Rights African American lesbian. She is a founding board member of the National Black Justice Coalition - a civil rights organization dedicated to empowering Black lesbian, gay, bisexual, and transgender people. Donna has received many awards for her transformational organizing work without regard for race, sexual orientation, gender identity or age. In 2009, she received the Capitol Pride Hero award in Washington, DC and was nominated by The Root.com as one of 100 established black Americans who are making exceptional contributions in their professions and communities. In 2011, she received the Rosa Parks Award for her coalition building skills with Civil Rights groups and Historically Black Colleges and Universities (HBCUs). In 2012, she received the National Action Networks Woman of Excellence Award from Rev. Al Sharpton and was named one of the Top Twenty Black LGBT Movers and Shakers. Payne is an activist who is originally from Memphis, TN. She graduated from the University of Tennessee, Knoxville in 1986 with a degree in Political Science. She has served the political community by working with the Young Democrats in Washington, DC, the Political Congress of Black Women and on Congressional campaigns in the south. She volunteered with the Clinton administration during its national health care reform efforts at the White House. Ms Payne is also a member of the Metropolitan Community Church of Washington, DC and resides in Maryland.

Difficult Conversations by Douglas Stone Bruce Patton and Sheila Heen Summary

Difficult Conversations by Douglas Stone  Bruce Patton  and Sheila Heen  Summary  Book
Author : QuickRead,Lea Schullery
Publisher : QuickRead.com
Release : 2021-07-29
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

21 Difficult Conversations

21 Difficult Conversations Book
Author : Dr Latha Vijaybaskar
Publisher : Independently Published
Release : 2019-01-15
ISBN : 9781794149403
Language : En, Es, Fr & De

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Book Description :

What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

One Hundred and One Tough Conversations to Have with Employees

One Hundred and One Tough Conversations to Have with Employees Book
Author : Paul Falcone
Publisher : Amacom Books
Release : 2009
ISBN : 9780814413487
Language : En, Es, Fr & De

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Book Description :

Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on. This solution oriented book walks you through some of the most common--as well as the most serious--employee problems you're ever likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps you treat your people with dignity, focusing not just on what to say but also on how to say it. This helpful guide provides down to earth techniques you can use to protect yourself and your organization--and get the very best from your people. Praise for Paul Falcone's Previous Books: "101 Sample Write-Ups for Documenting Employee Performance Problems": "When you feel the need to document an employee's actions (or inactions), turn to this great tool."-- Legal Management "96 Great Interview Questions to Ask Before You Hire": "Takes the guesswork out of the interview process." -- Benefits and Compensation Solutions "The Hiring and Firing Question and Answer Book": "If the art and science of hiring and firing has become a puzzle, then author Paul Falcone has the answer." -- Houston Business Journal Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon. He is the author of 2600 Phrases for Effective Perform-ance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and The Hiring and Firing Question and Answer Book. He lives in Valencia, California.

Difficult Conversations

Difficult Conversations Book
Author : Luke Gregory
Publisher : Createspace Independent Publishing Platform
Release : 2016-06-22
ISBN : 9781534845411
Language : En, Es, Fr & De

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Book Description :

Difficult Conversations: How To Discuss What Matters Most in Communication. Initiating a difficult conversation is similar to having a cold. We all come down with frequent colds, and thus, we know how much of a nuisance it can be despite the fact that it does not have any cure. Difficult conversations should not be avoided as this is an integral part of managing our challenges and thus streamlining our relationships whether in the office, at home or anywhere else. Is based on the fact that it could be very pivotal to performance management, promotion of openness as well as improvement of important dynamics as part of building a team spirit. The ugly truth is, however, difficult the conversation is, there are practical step by step ways through which you can handle the conversation in a better and informed manner as possible. This is simply by mastering the art of doing it so as to yield the right outcome that you desire while taking into consideration the feelings of the other party in the conversation. The key to your mastery of difficult one-to-one conversations at the workplace or home revolves around good performance, conduct as well as taking control of issues that often compound effective communication. This book will, therefore, offer you with the guidelines and secrets that I have used in the past in actually handling difficult conversations. This is by ensuring that you stay at the top of your game and taking charge of the situation that is facing. Then, you have to make sure that you place defined boundaries in place to guard your emotions so that you gather the required confidence to face the big monster in the room! Will guide you to ensuring that you have a good action plan to approaching the conversation and going through it until it reaches completion efficiently. The mistake that many difficult people across the globe often make is that they often approach the conversation without a plan and thus end up prolonging it and thus contributing to increased intensity of the problem in spite their good intentions from the very start. You have to know when to expand the conversation and when to stick to the point. You have to ensure that seek clarifications necessary to widen your understanding of the issues that you need to understand and when to restrict it. It plays a central role in determining what happens, and people often learn it through experience. Through this book, you will gain in-depth insight into ways to tackle difficult people and conversations and thus allowing you the opportunity to test your skills safely in a supportive surrounding. Reading this book will change the the way you think and manage stressful situations with difficult conversations: The truth about difficult conversation. Tips for handling difficult conversations Things that you have to prepare before going into a conversation Be sure about the issue at hand. Properly manage emotions. Be silent conformably. Preserve your relationship. Ensure consistency. Grow your conflict resolution skill and candid approach to a difficult conversation. Factors that make a conversation difficult. Important skills and responses during difficult conversations. So much, much more information in this book about difficult conversations. Who this book is for: People who have problems communicating with difficult people in their lives. Those who want to learn how to manage a difficult situation and difficult people. Those who want to learn more about the cause and effect of difficult conversations. I''m sure my book will guide you through your life

10 Rules for Talking

10 Rules for Talking Book
Author : Tim Harkness
Publisher : Kings Road Publishing
Release : 2020-06-25
ISBN : 1788702670
Language : En, Es, Fr & De

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Book Description :

Psychologist Tim Harkness has noticed sometimes it seems everyone is shouting, but nobody is listening. Surely we don't need to learn how to talk? And yet, in an age of Brexit and Trump, where social media provides a platform for instantaneous, unfettered opinion, doesn't it feel that we've lost our ability to move discussions forward? 10 Rules for Talking is a timely guide to help you talk to people who don't share your opinion. Harkness focuses on difficult conversations - the complex, emotional and recurring discussions that persistently affect our personal and professional lives. The ten rules will teach you to remember most people are good and worthy of respect (Rule 3), why it is important to keep a conversation safe (Rule 5) and how to truly listen (Rule 9). Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.

How to Have That Difficult Conversation

How to Have That Difficult Conversation Book
Author : Henry Cloud,John Townsend
Publisher : Zondervan
Release : 2015-08-04
ISBN : 0310343801
Language : En, Es, Fr & De

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Book Description :

Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.