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Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition Paperback

Crucial Accountability  Tools for Resolving Violated Expectations  Broken Commitments  and Bad Behavior  Second Edition   Paperback  Book
Author : Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
Publisher : McGraw-Hill Professional
Release : 2013-05-24
ISBN : 0071829318
Language : En, Es, Fr & De

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Book Description :

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition

Crucial Accountability  Tools for Resolving Violated Expectations  Broken Commitments  and Bad Behavior  Second Edition Book
Author : David Maxfield,Kerry Patterson,Al Switzler,Ron McMillan,Joseph Grenny
Publisher : McGraw-Hill Education
Release : 2013-06-18
ISBN : 9780071830607
Language : En, Es, Fr & De

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Book Description :

Hold anyone accountable. Master performance discussions. Get RESULTS. Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems. Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later. Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Broken promises, missed deadlines, poor behavior--they don't just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Summary of Kerry Patterson s Crucial Accountability by Milkyway Media

Summary of Kerry Patterson   s Crucial Accountability by Milkyway Media Book
Author : Milkyway Media
Publisher : Milkyway Media
Release : 2018-08-31
ISBN :
Language : En, Es, Fr & De

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Book Description :

Crucial Accountability(2014)was written by the founders of the management consulting firm VitalSmarts as a companion book to Crucial Conversations: Tools for Talking When Stakes Are High (2013). It addresses how to proceed when a person who is relied on, such as an employee or a family member, fails to live up to a work assignment or personal commitment, or engages in negative behavior… Purchase this in-depth summary to learn more.

Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition

Crucial Accountability  Tools for Resolving Violated Expectations  Broken Commitments  and Bad Behavior  Second Edition Book
Author : David Maxfield,Kerry Patterson,Al Switzler,Ron McMillan,Joseph Grenny
Publisher : McGraw-Hill Education
Release : 2013-06-18
ISBN : 9780071830607
Language : En, Es, Fr & De

GET BOOK

Book Description :

Hold anyone accountable. Master performance discussions. Get RESULTS. Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems. Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later. Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Broken promises, missed deadlines, poor behavior--they don't just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

The Root Cause Analysis of a Balanced Leader

The Root Cause Analysis of a Balanced Leader Book
Author : Phil Ford, MSM; Michael Blisko, MHA
Publisher : AuthorHouse
Release : 2016-01-15
ISBN : 1504969995
Language : En, Es, Fr & De

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Book Description :

“The unexamined life is not worth living.” Ford and Blisko share Socrates’ quote in their offering of The Root Cause Analysis of A Balanced Leader. I believe the timing is right, in our business world, for this treatise which guides the Leader through a Root Cause Analysis process designed for discovery – the discovery of the reader’s Balanced Leader within. The illustrated process models Ford and Blisko have designed are both enlightening and practical. They work to highlight the need and provide methodology for a systematic discovery of where the Leader is and where the Leader wants to be. Offered in a unique presentation format, this organized study informatively walks with the Leader from start to finish. The finish? The who, what, when, where, how, and why of the reader and their leadership efforts; their approaches, their goals and their techniques, as a Leader.

Accountability

Accountability Book
Author : Michael W. Kirst
Publisher :
Release : 1990
ISBN :
Language : En, Es, Fr & De

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Book Description :

The Routledge Handbook of State Owned Enterprises

The Routledge Handbook of State Owned Enterprises Book
Author : Luc Bernier,Massimo Florio,Philippe Bance
Publisher : Routledge
Release : 2020-05-27
ISBN : 1351042521
Language : En, Es, Fr & De

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Book Description :

State-owned enterprises make up roughly 10 percent of the world economy, yet they are woefully understudied. This handbook offers the first synthesis of the topic since the 1980s and offers a comprehensive reference for a generation. The authors provide a detailed explanation of the theory that underpins the expansion of state-owned enterprises in the 21st century. Each chapter delivers an overview of current knowledge, as well as identifying issues and relevant debates for future research. The authors explain how state-owned enterprises are used in both developed and developing countries and offer an insight into complex and fascinating organizations such as the German municipal conglomerates or the multinational companies owned by states. New modes of governance and regulation have been invented to make sure they act in the public interest. This handbook brings together a wealth of international scholars, offering multiple theoretical perspectives to help shape a brave new world. It will be of interest to teachers and students of Economics, Public Administration and Business, academics, established researchers and PhD students seeking rigorous literature reviews on specific aspects of SOEs, as well as practitioners and decision makers in international organizations.

Accountability in EU Security and Defence

Accountability in EU Security and Defence Book
Author : Carolyn Moser
Publisher : Oxford University Press
Release : 2020-05-21
ISBN : 0192583301
Language : En, Es, Fr & De

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Book Description :

Currently, some 2,500 civilian experts work across Europe, Africa, and Asia in ten ongoing civilian missions launched under the Common Security and Defence Policy (CSDP). Mandates cover a broad range of multidimensional tasks, such as rule of law support, law enforcement capacity building, or security sector reform. Numerous (recent) incidents from the field underscore that there are serious institutional as well as procedural weaknesses and irregularities tied to accountability in these EU peacebuilding missions. This title offers a comprehensive legal analysis and empirical study of accountability concerning the Union's peacebuilding endeavours, also referred to as civilian crisis management. Along with examining the governance credentials of EU peacebuilding, the monograph thoroughly scrutinizes de jure and de facto accountability arrangements of political, legal, and administrative nature existing in the domestic sphere, at EU level, and across levels. With a view to providing for a nuanced picture, the assessment further distinguishes between different accountability finalities and evaluates the appropriateness of existing accountability arrangements in civilian crisis management based on a combination of quantitative and qualitative criteria.

Crucial Skills and Influence Strategies

Crucial Skills and Influence Strategies Book
Author : Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Publisher : McGraw-Hill Professional
Release : 2012-05-11
ISBN : 0071806210
Language : En, Es, Fr & De

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Book Description :

How Do You Communicate When the Stakes Are High? Learn how with these THREE GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE! In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. And emotions flare up. The only way to get things done is to step up to the plate . . . by stepping back from our emotions. Written by a team of experts from the world-renowned training firm VitalSmarts, these three books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations. eBook package includes: CRUCIAL CONVERSATIONS CRUCIAL ACCOUNTABILITY INFLUENCER

The Performing School

The Performing School Book
Author : Denis Gleeson,Christopher T. Husbands
Publisher : Psychology Press
Release : 2001
ISBN : 9780415247801
Language : En, Es, Fr & De

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Book Description :

This specially commissioned collection of perspectives offers an analysis of the new organisation of the teaching profession - reconstructed around the notion of performance and the implications of a performance culture. The Performing School examines the roots, directions and implications of the new structure by drawing together insights from policy, research and practice at this time of rapid change and debate. This unique volume addresses three interconnected issues of modernisation and education: *what is the background to and significance of performance management in modernising schools and teachers at the present time? *what are the likely future effects of a performance culture on teaching, learning and schooling? *what will it take to ensure that performance management improves pedagogy and professionality beyond the narrow confines of performativity, managerialism and market reform in education?

The Oxford Handbook of Public Accountability

The Oxford Handbook of Public Accountability Book
Author : Mark Bovens,Robert E. Goodin,Thomas Schillemans
Publisher : OUP Oxford
Release : 2014-05-15
ISBN : 0191002577
Language : En, Es, Fr & De

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Book Description :

Over the past two decades public accountability has become not only an icon in political, managerial, and administrative discourse but also the object of much scholarly analysis across a broad range of social and administrative sciences. This handbook provides a state of the art overview of recent scholarship on public accountability. It collects, consolidates, and integrates an upsurge of inquiry currently scattered across many disciplines and subdisciplines. It provides a one-stop-shop on the subject, not only for academics who study accountability, but also for practitioners who are designing, adjusting, or struggling with mechanisms for accountable governance. Drawing on the best scholars in the field from around the world, The Oxford Handbook of Public Accountability showcases conceptual and normative as well as the empirical approaches in public accountability studies. In addition to giving an overview of scholarly research in a variety of disciplines, it takes stock of a wide range of accountability mechanisms and practices across the public, private and non-profit sectors, making this volume a must-have for both practitioners and scholars, both established and new to the field.

Accountability in Crises and Public Trust in Governing Institutions

Accountability in Crises and Public Trust in Governing Institutions Book
Author : Lina Svedin
Publisher : Routledge
Release : 2012
ISBN : 0415615836
Language : En, Es, Fr & De

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Book Description :

This book examines how efforts to exert accountability in crises affect public trust in governing institutions. Using Sweden as the case study, this book provides a framework to analyse accountability in crises and looks at how this affects trust in government. Crises test the fabric of governing institutions. Threatening core societal values, they force elected officials and public servants to make consequential decisions under pressure and uncertainty. Public trust in governing institutions is intrinsically linked to the ability to hold decision-makers accountable for the crucial decisions they make. The book presents empirical evidence from examination of the general bases for accountability in public administration, and at the accountability mechanisms of specific administrative systems, before focusing on longer term policy changes. The author finds that within the complex web of bureaucratic and political moves democratic processes have been undermined across time contributing to misplaced and declining trust in governing institutions. Accountability in Crises and Public Trust in Governing Institutions will be of interest to students, scholars and practitioners of public policy, political leadership and governance.

Crucial Conversations Skills

Crucial Conversations Skills Book
Author : Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Publisher : McGraw-Hill Professional
Release : 2011-11-18
ISBN : 0071796266
Language : En, Es, Fr & De

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Book Description :

How Do You Communicate When the Stakes Are High? Learn how with these TWO GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE! In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. And emotions flare up. The only way to get things done is to step up to the plate . . . by stepping back from our emotions. Written by a team of experts from the world-renowned training firm VitalSmarts, these two books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations. eBook package includes: CRUCIAL CONVERSATIONS The New York Times bestselling Crucial Conversations has sparked a revolution in how people communicate to achieve common goals. Now, the revised second edition builds on this decade-long legacy of success to get professionals at every level and in all professions talking with partners, bosses, employees, clients—not at them. Learn proven methods for turning the focus of hot-button discussions—job performance, customer satisfaction, interpersonal matters—away from subjective points of view and toward productive, mutually beneficial conclusions. “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul® CRUCIAL ACCOUNTABILITY Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Accountability

Accountability Book
Author : Center for Creative Leadership (CCL),Henry Browning
Publisher : John Wiley & Sons
Release : 2012-01-31
ISBN : 1118353021
Language : En, Es, Fr & De

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Book Description :

More and more managerial challenges require leaders to be accountable-to take initiative without having full authority for the process or the outcomes. Accountability goes beyond responsibility. Whereas responsibility is generally delegated by the boss, the organization, or by virtue of position, accountability is having an intrinsic sense of ownership of the task and the willingness to face the consequences that come with success or failure. Through this guidebook you will learn how your organization and its leaders can create a culture that fosters accountability by focusing on five areas: support, freedom, information, resources, and goal and role clarity.

Accountability Theory Meets Accountability Practice

Accountability Theory Meets Accountability Practice Book
Author : Harald Bergsteiner
Publisher : Emerald Group Publishing
Release : 2011-12
ISBN : 1780520549
Language : En, Es, Fr & De

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Book Description :

This book presents a grounded meta-theory that describes, interprets, explains and predicts the process of accountability. Refreshingly accessible and relevant to the practitioner throughout it provides a holistic view of accountability.

Private Prisons and Public Accountability

Private Prisons and Public Accountability Book
Author : Richard Harding
Publisher : Transaction Publishers
Release : 1997-01-01
ISBN : 9781412831918
Language : En, Es, Fr & De

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Book Description :

Private Prisons and Public Accountability explores the contribution of private prisons to custodial practices, standards, and objectives. Many experts believe that, properly regulated and fully accountable, private prisons could lead to improvement within the public prison system, which has long been degenerate and demoralized. Harding sees the total prison system as a single entity, with two components: public and private. This volume will be a significant addition to the criminal justice literature, but it will also appeal to sociologists, policymakers, and scholars interested in the privatization of various institutions in our society