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Crisis Management At The Speed Of The Internet

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Crisis Management at the Speed of the Internet

Crisis Management at the Speed of the Internet Book
Author : Bob Hayes,Kathleen Kotwica
Publisher : Elsevier
Release : 2013-03-25
ISBN : 0124115918
Language : En, Es, Fr & De

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Book Description :

Crisis Management at the Speed of the Internet provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation. Within minutes, the online consumer community can propel a company into an image crisis, brand damage, and a financial disaster—even if the viral information isn’t factual. It is critical that an organization respond quickly and decisively to crises in online media. The report explores examples of companies that have experienced this kind of impact, and describes practical, strategic methods for mitigating and resolving a crisis, including cross-functional team readiness and internal communications training. It is a valuable resource for any security professional working to create or improve an existing corporate crisis management policy. Crisis Management at the Speed of the Internet is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs. Provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation Cites examples of companies that have experienced this kind of threat and describes the successes or failures of their responses Describes practical, strategic methods for mitigating and resolving a crisis

Crisis Management in the Age of Social Media

Crisis Management in the Age of Social Media Book
Author : Louis Capozzi
Publisher : Business Expert Press
Release : 2013-07-02
ISBN : 160649581X
Language : En, Es, Fr & De

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Book Description :

Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing, and ultimately avoiding an “instant crisis”—an instant crisis example is when Verizon added a $2 charge for all their customers; one hour later 100,000 signatures appeared on a Twitter petition, and soon Verizon was in the middle of a huge public relations crisis. Inside this book, you’ll learn just how to manage this type of situation and meet the challenges of social media. Each chapter includes a description of a crisis, the timeliness of a good response, the effectiveness of this response, and an assessment of what works and what doesn’t. Some examples of social media crises include Apple Computer, Netflix, JetBlue, Bank of America, Fed Ex, and public figures such as Anthony Weiner, Ashton Kutcher, and Jon Bon Jovi.

Encyclopedia of Crisis Management

Encyclopedia of Crisis Management Book
Author : K. Bradley Penuel,Matt Statler,Ryan Hagen
Publisher : SAGE
Release : 2013-03-01
ISBN : 1452226121
Language : En, Es, Fr & De

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Book Description :

Crisis is varied and unavoidable. We see crisis every day within organizations, governments, businesses and the economy. A true crisis differs from a 'routine' emergency, such as a water pipe bursting in the kitchen. Per one definition, "it is associated with urgent, high-stakes challenges in which the outcomes can vary widely (and are very negative at one end of the spectrum) and will depend on the actions taken by those involved". Successfully engaging, dealing with, and working through a crisis requires an understanding of options and tools for individual and joint decision making. The Encyclopedia of Crisis Management comprehensively overviews concepts and techniques for effectively assessing, analyzing, managing, and resolving crises, whether they be organizational, business, community, or political. From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored.

Technology and Emergency Management

Technology and Emergency Management Book
Author : John C. Pine
Publisher : John Wiley & Sons
Release : 2017-08-18
ISBN : 1119235529
Language : En, Es, Fr & De

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Book Description :

The first book devoted to a critically important aspect of disaster planning, management, and mitigation Technology and Emergency Management, Second Edition describes best practices for technology use in emergency planning, response, recovery, and mitigation. It also describes the key elements that must be in place for technology to enhance the emergency management process. The tools, resources, and strategies discussed have been applied by organizations worldwide tasked with planning for and managing every variety of natural and man-made hazard and disaster. Illustrative case studies based on their experiences appear throughout the book. This new addition of the critically acclaimed guide has been fully updated and expanded to reflect significant developments occurring in the field over the past decade. It features in-depth coverage of major advances in GIS technologies, including the development of mapping tools and high-resolution remote sensing imaging. Also covered is the increase in computer processing power and mobility and enhanced analytical capabilities for assessing the present conditions of natural systems and extrapolating from them to create accurate models of potential crisis conditions. This second edition also features a new section on cybersecurity and a new chapter on social media and disaster preparedness, response, and recovery has been added. Explores the role of technology in emergency planning, response, recovery, and mitigation efforts Explores applications of the Internet, telecommunications, and networks to emergency management, as well as geospatial technologies and their applications Reviews the elements of hazard models and the relative strengths and weaknesses of modeling programs Describes techniques for developing hazard prediction models using direct and remote sensing data Includes test questions for each chapter, and a solutions manual and PowerPoint slides are available on a companion website Technology and Emergency Management, Second Edition is a valuable working resource for practicing emergency managers and an excellent supplementary text for undergraduate and graduate students in emergency management and disaster management programs, urban and regional planning, and related fields.

Crisis Management Concepts Methodologies Tools and Applications

Crisis Management  Concepts  Methodologies  Tools  and Applications Book
Author : Management Association, Information Resources
Publisher : IGI Global
Release : 2013-11-30
ISBN : 1466647086
Language : En, Es, Fr & De

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Book Description :

"This book explores the latest empirical research and best real-world practices for preventing, weathering, and recovering from disasters such as earthquakes or tsunamis to nuclear disasters and cyber terrorism"--Provided by publisher.

Justice Equity and Emergency Management

Justice  Equity and Emergency Management Book
Author : Alessandra Jerolleman,William L. Waugh, Jr.
Publisher : Emerald Group Publishing
Release : 2022-01-26
ISBN : 1839823348
Language : En, Es, Fr & De

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Book Description :

Justice, Equity and Emergency Management applies a justice and equity lens across all phases of emergency management, focusing on key topics such as hazard mitigation, emerging technologies, long-term recovery, and others.

Crisis Management in the Food and Drinks Industry A Practical Approach

Crisis Management in the Food and Drinks Industry  A Practical Approach Book
Author : Colin Doeg
Publisher : Springer Science & Business Media
Release : 2006-06-18
ISBN : 0387289216
Language : En, Es, Fr & De

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Book Description :

Few titles could be timelier than the second edition of Crisis Management in the Food and Drinks Industry – A Practical Approach. The world is worrying about a human pandemic arising from the avian flu epidemic that is spreading from the Far East, the implications of which could be as great for the food industry as were the outbreaks of foot and mouth disease and BSE. This practical and greatly expanded edition by media and public relations veteran Colin Doeg focuses on the communications aspects of dealing with a crisis. It is global in its coverage of the subject, reviewing practices and requirements in countries ranging from the USA and the UK to Australia and New Zealand. Doeg offers advice ranging from preparing for the unthinkable to the dramatic expansion of the Internet, avoiding being caught off-guard by a situation, the ramifications of product tampering and managing an actual crisis. Advice is also offered on dealing with extremist organizations and terrorist threats as well as bioterrorism – "a clear and present danger" – and a number of problems facing the food industry, including the practice of selling meat unfit for human consumption and the threat posed by the increasing toxicity of fish due to the rising pollution of the world’s oceans. In a special late chapter – written only three months before publication – the author looks ahead to events which he believes will shape the world of crisis management in the future, including the empowering influence of the Internet during the 2004 Asian Tsunami, the discovery of the illegal dye Sudan 1 (Red) in millions of food products and the fears of a pandemic arising from the spreading outbreak of avian flu. Examples of typical documents like a crisis plan for a business, a crisis checklist, a press release announcing a product recall, an announcement to employees and a checklist for anyone dealing with a threatening phone call are provided. Also included is a list of sources of information and assistance in the event of a product crisis. Crisis Management in the Food and Drinks Industry is the only title dealing specifically with this crucial subject in relation to the food industry. As such, it is relevant not only to those in the food industry, but also to marketing and senior management in general in the fields of agriculture, public health and law enforcement.

The Fundamentals of Crisis Management

The Fundamentals of Crisis Management Book
Author : V. Marchesani Ph.D.
Publisher : Page Publishing Inc
Release : 2020-11-10
ISBN : 1628386576
Language : En, Es, Fr & De

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Book Description :

A comprehensive and very informative work on how to manage crisis, The Fundamentals of Crisis Management is a handy book that every office library must have. It identifies the stages of crisis management and thoroughly describes the process of developing a crisis scenario and a scripted crisis exercise to equip organizations with the skills and tools necessary for effective crisis management and remediation. With concrete examples to illustrate key points, Dr. V. J. Marchesani provides virtually

International Handbook of Organizational Crisis Management

International Handbook of Organizational Crisis Management Book
Author : Christine M. Pearson,Christophe Roux-Dufort,Judith A. Clair
Publisher : SAGE
Release : 2007-06-21
ISBN : 0761988513
Language : En, Es, Fr & De

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Book Description :

Best-managed crises can bring positive recognition and enhance an organization’s value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers’ fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and guidance for researchers and executives. Today’s crises require no less. Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. The International Handbook of Organizational Crisis Management is a grounded cross-section of informed perspectives, a leading edge overview of the field of crisis management that will be useful to researchers and thoughtful practitioners.

A Handbook of Corporate Communication and Public Relations

A Handbook of Corporate Communication and Public Relations Book
Author : Sandra Oliver
Publisher : Routledge
Release : 2004-08-02
ISBN : 1134314485
Language : En, Es, Fr & De

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Book Description :

A bold addition to existing literature, this book provides an excellent overview of corporate communication. Taking an interdisciplinary approach, it offers readers the in-depth analysis required to truly understand corporate communication, corporate strategy and corporate affairs as well as the relevant public relations issues. With a refreshing new approach to this topic, the authors challenge reductionist views of corporate communication, providing persuasive evidence for the idea that without an organizational communication strategy, there is no corporate strategy. Written by an impressive list of international authorities, the text is well illustrated with contemporary case studies, drawing out the most pertinent best-practice outcomes of theoretically based applications. Its four sections cover: national communication international communication image, identity and reputation management the future for corporate communication theory and practice. This is an essential one-stop reference for all academics, practitioners and students seeking to understand corporate communication and public relations.

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry Book
Author : Peter Hosie,Christof Pforr
Publisher : Routledge
Release : 2016-12-05
ISBN : 1351947389
Language : En, Es, Fr & De

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Book Description :

An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made catastrophes, and being adequately prepared for them. Despite an increase in research on this issue there is still a considerable lack of clarity on the impacts of crises on the tourism industry. Illustrated by a range of international case studies, this book provides a systematic and conceptual approach to questions such as how tourism businesses prepare for and react to crisis, which measures are taken and what impact they have, and which strategies can be employed to overcome them. By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises in the tourism industry.

The Four Stages of Highly Effective Crisis Management

The Four Stages of Highly Effective Crisis Management Book
Author : Jane Jordan-Meier
Publisher : CRC Press
Release : 2016-04-19
ISBN : 9781439853740
Language : En, Es, Fr & De

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Book Description :

From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate language and media outlet to properly convey your message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, the book examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. It illustrates the four distinct stages of media reporting during a crisis and details the information that must be provided. The author provides readers with a wealth of helpful tips and tools—including guidelines, checklists, and case studies that illustrate best practices in crisis media management. Divided into five sections, the book: Examines how the kingdom of news has changed and considers the new hybrid model that is emerging Identifies the four distinct stages in which both old and new media report a crisis Addresses the use of spokespeople according to the four stages, as well as when to use the chief executive officer Discusses media interviews, including how to handle news conferences, bloggers, and the importance of media training Considers the communication aspects of crisis management—including how to harness the power of Facebook, Twitter, YouTube, Digg, Wikipedia, Flickr, and social media releases The book’s resource-rich appendices include a checklist for briefing a spokesperson, sample media release, a step-by-step flowchart for creating a crisis communication plan, and social media policy guidelines. Complete with a detailed guide on what tools to use and when to use them, this book provides the techniques and understanding required to communicate effectively and avoid any potential bad press and embarrassment that could result from information mismanagement. Jane Jordan-Meier was interviewed about leadership in a crisis and the stages of a crisis in the wake of the Murdoch phone-hacking scandal. She also discusses crisis management planning in The Sydney Morning Herald and in Daily Ovation. She was interviewed in August 2011 by Globe and Mail. Discover more about the book, including a video of the author explaining how to turn media questions into gold and visit smallbusinessadvocate.com for a series of recent interviews. Jane Jordan-Meier appeared in a video interview with Crisis Manager Melissa Agnes on July 3, 2012.

No Point B

No Point B Book
Author : Caleb Gardner
Publisher : BenBella Books
Release : 2022-08-09
ISBN : 1637741006
Language : En, Es, Fr & De

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Book Description :

Our future depends on changing the way we change. But because technology has forever altered our relationship with what’s coming next, the tomorrow we envisioned is too often totally different by the time it arrives—there is no linear path from where we are to where we are going. How can leaders manage disruption when disruption never stops coming? No Point B is a paradigm-shifting look at transforming change into something we do, not for some vague brighter future, but as a practice for making a better world right now. Drawing upon his vast experience in business leadership and social activism, author Caleb Gardner shows how the simple idea of embracing constant change as a core competency for living in a complex world could revolutionize our relationship with modernity and transform our approach to effective leadership. Through stories from his career advising everyone from Fortune 100 CEOs to politicians and political leaders, and advice from experts in sociology, psychology, and management, No Point B proposes nine principles for mobilizing the next generation of effective change leaders, including: focusing on effective communications to navigate our reality-distorting media, building adaptive capability and tackling cross-disciplinary problems, and never resting on our assumptions about how to best navigate the world. The only way we’ll make significant progress on building a better world is by recognizing better is a process of constant adaptation, not an end point. No Point B is the ultimate playbook for a new generation of leaders striving to dig in and give their companies and communities a better future, today.

Geographic Information and Cartography for Risk and Crisis Management

Geographic Information and Cartography for Risk and Crisis Management Book
Author : Milan Konecny,Sisi Zlatanova,Temenoujka L. Bandrova
Publisher : Springer Science & Business Media
Release : 2010-03-15
ISBN : 9783642034428
Language : En, Es, Fr & De

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Book Description :

Cartography and geographic information (GI) are remarkably appropriate for the requirements of early warning (EW) and crisis management (CM). The use of geospatial technology has increased tremendously in the last years. ICT has changed from just using maps created in advance, to new approaches, allowing individuals (decision-makers) to use cartography interactively, on the basis of individual user's requirements. The new generation of cartographic visualizations based on standardisation, formal modelling, use of sensors, semantics and ontology, allows for the better adaptation of information to the needs of the users. In order to design a new framework in pre-disaster and disaster management safety/security/privacy aspects of institutions and citizens need to be considered. All this can only be achieved by demonstrating new research achievements, sharing best practices (e.g. in the health area) and working towards the wider acceptance of geospatial technology in society, with the help of education and media. This book will outline research frontiers and applications of cartography and GI in EW and CM and document their roles and potentials in wider processes going on in information/knowledge-based societies.

Emergency and Disaster Management Concepts Methodologies Tools and Applications

Emergency and Disaster Management  Concepts  Methodologies  Tools  and Applications Book
Author : Management Association, Information Resources
Publisher : IGI Global
Release : 2018-07-06
ISBN : 152256196X
Language : En, Es, Fr & De

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Book Description :

In a world of earthquakes, tsunamis, and terrorist attacks, emergency response plans are crucial to solving problems, overcoming challenges, and restoring and improving communities that have been affected by these catastrophic events. Although the necessity for quick and efficient aid is understood, researchers and professionals continue to strive for the best practices and methodologies to properly handle such significant events. Emergency and Disaster Management: Concepts, Methodologies, Tools, and Applications is an innovative reference source for the latest research on the theoretical and practical components of initiating crisis management and emergency response. Highlighting a range of topics such as preparedness and assessment, aid and relief, and the integration of smart technologies, this multi-volume book is designed for emergency professionals, policy makers, practitioners, academicians, and researchers interested in all aspects of disaster, crisis, and emergency studies.

5th World Congress on Disaster Management Volume I

5th World Congress on Disaster Management  Volume I Book
Author : S. Ananda Babu
Publisher : Taylor & Francis
Release : 2022-09-21
ISBN : 1000827461
Language : En, Es, Fr & De

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Book Description :

World Congress on Disaster Management (WCDM) brings researchers, policy makers and practitioners from around the world in the same platform to discuss various challenging issues of disaster risk management, enhance understanding of risks and advance actions for reducing risks and building resilience to disasters. The fifth WCDM deliberates on three critical issues that pose the most serious challenges as well as hold the best possible promise of building resilience to disasters. These are Technology, Finance, and Capacity. WCDM has emerged as the largest global conference on disaster management outside the UN system. The fifth WCDM was attended by more than 2500 scientists, professionals, policy makers and practitioners all around the world despite the prevalence of pandemic.

Handbook of Emergency Management Concepts

Handbook of Emergency Management Concepts Book
Author : Michael L. Madigan
Publisher : CRC Press
Release : 2017-12-06
ISBN : 1351337483
Language : En, Es, Fr & De

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Book Description :

This book provides a step-by-step process that focuses on how to develop, practice, and maintain emergency plans that reflect what must be done before, during, and after a disaster, in order to protect people and property. The communities who preplan and mitigate prior to any incident will be better prepared for emergency scenarios. This book will assist those with the tools to address all phases of emergency management. It covers everything from the social and environmental processes that generate hazards, to vulnerability analysis, hazard mitigation, emergency response, and disaster recovery.

The Fight Against Terrorism and Crisis Management in the Western Balkans

The Fight Against Terrorism and Crisis Management in the Western Balkans Book
Author : I. Prezelj
Publisher : IOS Press
Release : 2008-02-06
ISBN : 160750300X
Language : En, Es, Fr & De

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Book Description :

Terrorism is not the only threat that causes the emergence of crises. The so-called ‘crisification’ of our security environment also seems to be rising due to many other factors. Such an environment is generating many crises related to politico-military conflicts, natural disasters, infectious diseases, information disruptions, ethnic or religious violence and others. Many of these crises are completely or nearly completely unexpected and have a strong effect on the security of individual people, states and the international community. ‘Crisis’ has become the key word instead of ‘war’. The awareness of this is partially driven by the growing role of electronic media, bringing negative news and reports to nearly all homes, and partially by objective technical factors that allow the fast escalation of local crises to the international level. Globalization therefore has a strong subjective and objective impact on the understanding of security.

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry Book
Author : Dirk Glaesser
Publisher : Routledge
Release : 2006-10-19
ISBN : 113641312X
Language : En, Es, Fr & De

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Book Description :

The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences. Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events. Now in its second edition, this text has been fully revised and extended to include recent events such as Bali, SARS and international terrorism, expanding sections such as: * Terrorism and criminal activities * Risk perceptions and the influencing variables * The stakeholder concepts * Analysis methods- visibility of advantages/disadvantages of methods * Marketing instruments and best practices Written by one of the world’s leading experts from the World Tourism Organisation, the book has global coverage, and presents international, up-to-date case studies and examples from countries such as the UK, Australia and USA. The book provides discussion of: * The influential effect of the mass media How crises effect the purchase decision process Destination branding/image and its manipulation Preventative crises management and strategies Crisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises.

Handbook of Risk and Crisis Communication

Handbook of Risk and Crisis Communication Book
Author : Robert L. Heath,H. Dan O'Hair
Publisher : Routledge
Release : 2020-10-28
ISBN : 1000153088
Language : En, Es, Fr & De

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Book Description :

The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. Now available in paperback, the Handbook of Risk and Crisis Communication can be readily used in graduate coursework and individual research programs. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook provides vital insights for all disciplines studying risk, and is required reading for scholars and researchers investigating risk and crisis in various contexts.