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Crisis Management At The Speed Of The Internet

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Crisis Management at the Speed of the Internet

Crisis Management at the Speed of the Internet Book
Author : Bob Hayes,Kathleen Kotwica
Publisher : Elsevier
Release : 2013-03-25
ISBN : 0124115918
Language : En, Es, Fr & De

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Book Description :

Crisis Management at the Speed of the Internet provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation. Within minutes, the online consumer community can propel a company into an image crisis, brand damage, and a financial disaster—even if the viral information isn’t factual. It is critical that an organization respond quickly and decisively to crises in online media. The report explores examples of companies that have experienced this kind of impact, and describes practical, strategic methods for mitigating and resolving a crisis, including cross-functional team readiness and internal communications training. It is a valuable resource for any security professional working to create or improve an existing corporate crisis management policy. Crisis Management at the Speed of the Internet is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs. Provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation Cites examples of companies that have experienced this kind of threat and describes the successes or failures of their responses Describes practical, strategic methods for mitigating and resolving a crisis

Exploring Public Relations

Exploring Public Relations Book
Author : Ralph Tench,Liz Yeomans
Publisher : Pearson Education
Release : 2009
ISBN : 9780273715948
Language : En, Es, Fr & De

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Book Description :

Exploring Public Relations is the definitive academic text on Public Relations. This second edition continues to provide a critical analysis of the subject and a sophisticated blend of theory with real life, and includes many case studies, activity exercises, discussion questions and full colour photographs to illustrate the discussions in the text.

Encyclopedia of Crisis Management

Encyclopedia of Crisis Management Book
Author : K. Bradley Penuel,Matt Statler,Ryan Hagen
Publisher : SAGE Publications
Release : 2013-02-14
ISBN : 1506354998
Language : En, Es, Fr & De

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Book Description :

Although now a growing and respectable research field, crisis management—as a formal area of study—is relatively young, having emerged since the 1980s following a succession of such calamities as the Bhopal gas leak, Chernobyl nuclear accident, Space Shuttle Challenger loss, and Exxon Valdez oil spill. Analysis of organizational failures that caused such events helped drive the emerging field of crisis management. Simultaneously, the world has experienced a number of devastating natural disasters: Hurricane Katrina, the Japanese earthquake and tsunami, etc. From such crises, both human-induced and natural, we have learned our modern, tightly interconnected and interdependent society is simply more vulnerable to disruption than in the past. This interconnectedness is made possible in part by crisis management and increases our reliance upon it. As such, crisis management is as beneficial and crucial today as information technology has become over the last few decades. Crisis is varied and unavoidable. While the examples highlighted above were extreme, we see crisis every day within organizations, governments, businesses and the economy. A true crisis differs from a "routine" emergency, such as a water pipe bursting in the kitchen. Per one definition, "it is associated with urgent, high-stakes challenges in which the outcomes can vary widely (and are very negative at one end of the spectrum) and will depend on the actions taken by those involved." Successfully engaging, dealing with, and working through a crisis requires an understanding of options and tools for individual and joint decision making. Our Encyclopedia of Crisis Management comprehensively overviews concepts and techniques for effectively assessing, analyzing, managing, and resolving crises, whether they be organizational, business, community, or political. From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats. Entries conclude with Cross-References and Further Readings to guide students to in-depth resources. Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why. Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.). Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study. The work concludes with a comprehensive Index, which—in the electronic version—combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities. A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts. Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.

Technology and Emergency Management

Technology and Emergency Management Book
Author : John C. Pine
Publisher : John Wiley & Sons
Release : 2017-08-18
ISBN : 1119235529
Language : En, Es, Fr & De

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Book Description :

The first book devoted to a critically important aspect of disaster planning, management, and mitigation Technology and Emergency Management, Second Edition describes best practices for technology use in emergency planning, response, recovery, and mitigation. It also describes the key elements that must be in place for technology to enhance the emergency management process. The tools, resources, and strategies discussed have been applied by organizations worldwide tasked with planning for and managing every variety of natural and man-made hazard and disaster. Illustrative case studies based on their experiences appear throughout the book. This new addition of the critically acclaimed guide has been fully updated and expanded to reflect significant developments occurring in the field over the past decade. It features in-depth coverage of major advances in GIS technologies, including the development of mapping tools and high-resolution remote sensing imaging. Also covered is the increase in computer processing power and mobility and enhanced analytical capabilities for assessing the present conditions of natural systems and extrapolating from them to create accurate models of potential crisis conditions. This second edition also features a new section on cybersecurity and a new chapter on social media and disaster preparedness, response, and recovery has been added. Explores the role of technology in emergency planning, response, recovery, and mitigation efforts Explores applications of the Internet, telecommunications, and networks to emergency management, as well as geospatial technologies and their applications Reviews the elements of hazard models and the relative strengths and weaknesses of modeling programs Describes techniques for developing hazard prediction models using direct and remote sensing data Includes test questions for each chapter, and a solutions manual and PowerPoint slides are available on a companion website Technology and Emergency Management, Second Edition is a valuable working resource for practicing emergency managers and an excellent supplementary text for undergraduate and graduate students in emergency management and disaster management programs, urban and regional planning, and related fields.

Crisis Management Concepts Methodologies Tools and Applications

Crisis Management  Concepts  Methodologies  Tools  and Applications Book
Author : Management Association, Information Resources
Publisher : IGI Global
Release : 2013-11-30
ISBN : 1466647086
Language : En, Es, Fr & De

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Book Description :

"This book explores the latest empirical research and best real-world practices for preventing, weathering, and recovering from disasters such as earthquakes or tsunamis to nuclear disasters and cyber terrorism"--Provided by publisher.

Crisis Management in the Food and Drinks Industry A Practical Approach

Crisis Management in the Food and Drinks Industry  A Practical Approach Book
Author : Colin Doeg
Publisher : Springer Science & Business Media
Release : 2006-06-18
ISBN : 9780387289212
Language : En, Es, Fr & De

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Book Description :

Few titles could be timelier than the second edition of Crisis Management in the Food and Drinks Industry – A Practical Approach. The world is worrying about a human pandemic arising from the avian flu epidemic that is spreading from the Far East, the implications of which could be as great for the food industry as were the outbreaks of foot and mouth disease and BSE. This practical and greatly expanded edition by media and public relations veteran Colin Doeg focuses on the communications aspects of dealing with a crisis. It is global in its coverage of the subject, reviewing practices and requirements in countries ranging from the USA and the UK to Australia and New Zealand. Doeg offers advice ranging from preparing for the unthinkable to the dramatic expansion of the Internet, avoiding being caught off-guard by a situation, the ramifications of product tampering and managing an actual crisis. Advice is also offered on dealing with extremist organizations and terrorist threats as well as bioterrorism – "a clear and present danger" – and a number of problems facing the food industry, including the practice of selling meat unfit for human consumption and the threat posed by the increasing toxicity of fish due to the rising pollution of the world’s oceans. In a special late chapter – written only three months before publication – the author looks ahead to events which he believes will shape the world of crisis management in the future, including the empowering influence of the Internet during the 2004 Asian Tsunami, the discovery of the illegal dye Sudan 1 (Red) in millions of food products and the fears of a pandemic arising from the spreading outbreak of avian flu. Examples of typical documents like a crisis plan for a business, a crisis checklist, a press release announcing a product recall, an announcement to employees and a checklist for anyone dealing with a threatening phone call are provided. Also included is a list of sources of information and assistance in the event of a product crisis. Crisis Management in the Food and Drinks Industry is the only title dealing specifically with this crucial subject in relation to the food industry. As such, it is relevant not only to those in the food industry, but also to marketing and senior management in general in the fields of agriculture, public health and law enforcement.

The Fundamentals of Crisis Management

The Fundamentals of Crisis Management Book
Author : V. Marchesani Ph.D.
Publisher : Page Publishing Inc
Release : 2020-11-10
ISBN : 1628386576
Language : En, Es, Fr & De

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Book Description :

A comprehensive and very informative work on how to manage crisis, The Fundamentals of Crisis Management is a handy book that every office library must have. It identifies the stages of crisis management and thoroughly describes the process of developing a crisis scenario and a scripted crisis exercise to equip organizations with the skills and tools necessary for effective crisis management and remediation. With concrete examples to illustrate key points, Dr. V. J. Marchesani provides virtually

Communication Yearbook 21

Communication Yearbook 21 Book
Author : Michael Roloff
Publisher : Routledge
Release : 2012-03-22
ISBN : 1135152721
Language : En, Es, Fr & De

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Book Description :

Communication Yearbook 21 reflects the rich diversity of the field of communication, both in terms of content areas and methods. The topics of the eleven reviews range from interpersonal influence to media practices and effects. The authors address issues such as organizational democracy and change, intercultural negotiation, journalism and broadcasting practices, the management off crisis and the relationship between media and the presidency. The volume was originally published in 1998. In addressing these issues, narratives, historical accounts and meta-analytic techniques are employed.

International Handbook of Organizational Crisis Management

International Handbook of Organizational Crisis Management Book
Author : Christine M. Pearson,Christophe Roux-Dufort,Judith A. Clair
Publisher : SAGE
Release : 2007-06-21
ISBN : 0761988513
Language : En, Es, Fr & De

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Book Description :

Best-managed crises can bring positive recognition and enhance an organization’s value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers’ fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and guidance for researchers and executives. Today’s crises require no less. Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. The International Handbook of Organizational Crisis Management is a grounded cross-section of informed perspectives, a leading edge overview of the field of crisis management that will be useful to researchers and thoughtful practitioners.

Internet as a Crisis Management Tool

Internet as a Crisis Management Tool Book
Author : Verda Duygun
Publisher : Unknown
Release : 2005
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

"The Internet has become a crucial information resource. People can find what they seek in a matter of seconds. This new medium has provided opportunities as well as challengds for public relations practitioners. Its speed has also produced an increased risk of faster dissemination of rumors, hoaxes, and false information so important to counter in a crisis situation. In this study, I examined the preparedness of the top Fortune 50 companies to manage crises by evaluating the degree of interactivity of their Websites. The results indicate that few of the Fortune 50 companies are very interactive or well prepared to manage a crisis online"--Abstract.

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry Book
Author : Peter Hosie,Christof Pforr
Publisher : Routledge
Release : 2016-12-05
ISBN : 1351947389
Language : En, Es, Fr & De

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Book Description :

An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made catastrophes, and being adequately prepared for them. Despite an increase in research on this issue there is still a considerable lack of clarity on the impacts of crises on the tourism industry. Illustrated by a range of international case studies, this book provides a systematic and conceptual approach to questions such as how tourism businesses prepare for and react to crisis, which measures are taken and what impact they have, and which strategies can be employed to overcome them. By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises in the tourism industry.

Report on Chinese Social Opinion and Crisis Management

Report on Chinese Social Opinion and Crisis Management Book
Author : Yungeng Xie
Publisher : Springer
Release : 2019-05-22
ISBN : 9811040036
Language : En, Es, Fr & De

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Book Description :

This volume focuses on Chinese society in the environment created by new media. It offers insights into Chinese public opinion for an international readership, and to promote the media literacy and crisis coping capacity of all social sectors by integrating multiple research perspectives, including journalism and communication, management, sociology, psychology, information security, etc. The volume is guided by an innovative “overarching public opinion research framework” as well as qualitative and quantitative research methods, and includes in-depth studies on: the status quo of Chinese social opinion and Internet public opinion, the developmental history of Chinese Internet public opinion over the past ten years (2003-2012), the online communication of public events, and public satisfaction with the government. ​

Ongoing Crisis Communication

Ongoing Crisis Communication Book
Author : W. Timothy Coombs
Publisher : SAGE Publications
Release : 2018-11-29
ISBN : 1544331983
Language : En, Es, Fr & De

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Book Description :

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making.

Emergency and Disaster Management Concepts Methodologies Tools and Applications

Emergency and Disaster Management  Concepts  Methodologies  Tools  and Applications Book
Author : Management Association, Information Resources
Publisher : IGI Global
Release : 2018-07-06
ISBN : 152256196X
Language : En, Es, Fr & De

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Book Description :

In a world of earthquakes, tsunamis, and terrorist attacks, emergency response plans are crucial to solving problems, overcoming challenges, and restoring and improving communities that have been affected by these catastrophic events. Although the necessity for quick and efficient aid is understood, researchers and professionals continue to strive for the best practices and methodologies to properly handle such significant events. Emergency and Disaster Management: Concepts, Methodologies, Tools, and Applications is an innovative reference source for the latest research on the theoretical and practical components of initiating crisis management and emergency response. Highlighting a range of topics such as preparedness and assessment, aid and relief, and the integration of smart technologies, this multi-volume book is designed for emergency professionals, policy makers, practitioners, academicians, and researchers interested in all aspects of disaster, crisis, and emergency studies.

The Four Stages of Highly Effective Crisis Management

The Four Stages of Highly Effective Crisis Management Book
Author : Jane Jordan-Meier
Publisher : CRC Press
Release : 2016-04-19
ISBN : 9781439853740
Language : En, Es, Fr & De

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Book Description :

From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate language and media outlet to properly convey your message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, the book examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. It illustrates the four distinct stages of media reporting during a crisis and details the information that must be provided. The author provides readers with a wealth of helpful tips and tools—including guidelines, checklists, and case studies that illustrate best practices in crisis media management. Divided into five sections, the book: Examines how the kingdom of news has changed and considers the new hybrid model that is emerging Identifies the four distinct stages in which both old and new media report a crisis Addresses the use of spokespeople according to the four stages, as well as when to use the chief executive officer Discusses media interviews, including how to handle news conferences, bloggers, and the importance of media training Considers the communication aspects of crisis management—including how to harness the power of Facebook, Twitter, YouTube, Digg, Wikipedia, Flickr, and social media releases The book’s resource-rich appendices include a checklist for briefing a spokesperson, sample media release, a step-by-step flowchart for creating a crisis communication plan, and social media policy guidelines. Complete with a detailed guide on what tools to use and when to use them, this book provides the techniques and understanding required to communicate effectively and avoid any potential bad press and embarrassment that could result from information mismanagement. Jane Jordan-Meier was interviewed about leadership in a crisis and the stages of a crisis in the wake of the Murdoch phone-hacking scandal. She also discusses crisis management planning in The Sydney Morning Herald and in Daily Ovation. She was interviewed in August 2011 by Globe and Mail. Discover more about the book, including a video of the author explaining how to turn media questions into gold and visit smallbusinessadvocate.com for a series of recent interviews. Jane Jordan-Meier appeared in a video interview with Crisis Manager Melissa Agnes on July 3, 2012.

Geographic Information and Cartography for Risk and Crisis Management

Geographic Information and Cartography for Risk and Crisis Management Book
Author : Milan Konecny,Sisi Zlatanova,Temenoujka L. Bandrova
Publisher : Springer Science & Business Media
Release : 2010-03-15
ISBN : 9783642034428
Language : En, Es, Fr & De

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Book Description :

Cartography and geographic information (GI) are remarkably appropriate for the requirements of early warning (EW) and crisis management (CM). The use of geospatial technology has increased tremendously in the last years. ICT has changed from just using maps created in advance, to new approaches, allowing individuals (decision-makers) to use cartography interactively, on the basis of individual user's requirements. The new generation of cartographic visualizations based on standardisation, formal modelling, use of sensors, semantics and ontology, allows for the better adaptation of information to the needs of the users. In order to design a new framework in pre-disaster and disaster management safety/security/privacy aspects of institutions and citizens need to be considered. All this can only be achieved by demonstrating new research achievements, sharing best practices (e.g. in the health area) and working towards the wider acceptance of geospatial technology in society, with the help of education and media. This book will outline research frontiers and applications of cartography and GI in EW and CM and document their roles and potentials in wider processes going on in information/knowledge-based societies.

The Fight Against Terrorism and Crisis Management in the Western Balkans

The Fight Against Terrorism and Crisis Management in the Western Balkans Book
Author : I. Prezelj
Publisher : IOS Press
Release : 2008-02-06
ISBN : 160750300X
Language : En, Es, Fr & De

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Book Description :

Terrorism is not the only threat that causes the emergence of crises. The so-called ‘crisification’ of our security environment also seems to be rising due to many other factors. Such an environment is generating many crises related to politico-military conflicts, natural disasters, infectious diseases, information disruptions, ethnic or religious violence and others. Many of these crises are completely or nearly completely unexpected and have a strong effect on the security of individual people, states and the international community. ‘Crisis’ has become the key word instead of ‘war’. The awareness of this is partially driven by the growing role of electronic media, bringing negative news and reports to nearly all homes, and partially by objective technical factors that allow the fast escalation of local crises to the international level. Globalization therefore has a strong subjective and objective impact on the understanding of security.

OECD Reviews of Risk Management Policies Norway 2006 Information Security

OECD Reviews of Risk Management Policies  Norway 2006 Information Security Book
Author : OECD
Publisher : OECD Publishing
Release : 2006-04-11
ISBN : 9264025510
Language : En, Es, Fr & De

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Book Description :

The first in a series of reviews of various countries' risk management policies, this review identifies areas of good practice in Norway's policies for information security, as well as areas where improvements could be made.

Handbook of Risk and Crisis Communication

Handbook of Risk and Crisis Communication Book
Author : Robert L. Heath,H. Dan O'Hair
Publisher : Routledge
Release : 2020-10-29
ISBN : 1000153088
Language : En, Es, Fr & De

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Book Description :

The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. Now available in paperback, the Handbook of Risk and Crisis Communication can be readily used in graduate coursework and individual research programs. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook provides vital insights for all disciplines studying risk, and is required reading for scholars and researchers investigating risk and crisis in various contexts.

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry Book
Author : Dirk Glaesser
Publisher : Routledge
Release : 2006-10-19
ISBN : 113641312X
Language : En, Es, Fr & De

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Book Description :

The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences. Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events. Now in its second edition, this text has been fully revised and extended to include recent events such as Bali, SARS and international terrorism, expanding sections such as: * Terrorism and criminal activities * Risk perceptions and the influencing variables * The stakeholder concepts * Analysis methods- visibility of advantages/disadvantages of methods * Marketing instruments and best practices Written by one of the world’s leading experts from the World Tourism Organisation, the book has global coverage, and presents international, up-to-date case studies and examples from countries such as the UK, Australia and USA. The book provides discussion of: * The influential effect of the mass media How crises effect the purchase decision process Destination branding/image and its manipulation Preventative crises management and strategies Crisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises.