Skip to main content

Crisis Information Management

In Order to Read Online or Download Crisis Information Management Full eBooks in PDF, EPUB, Tuebl and Mobi you need to create a Free account. Get any books you like and read everywhere you want. Fast Download Speed ~ Commercial & Ad Free. We cannot guarantee that every book is in the library!

Crisis Information Management

Crisis Information Management Book
Author : Christine Hagar
Publisher : Elsevier
Release : 2011-11-09
ISBN : 1780632878
Language : En, Es, Fr & De

GET BOOK

Book Description :

This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as the Haiti earthquake and Hurricane Katrina, and 9/11 and human-made crises, such as the recent political disruption in North Africa and the Middle East, have demonstrated that there is a great need to understand how individuals, government, and non-government agencies create, access, organize, communicate, and disseminate information within communities during crisis situations. This edited book brings together papers written by researchers and practitioners from a variety of information perspectives in crisis preparedness, response and recovery. Edited by the author who coined the term crisis informatics Provides new technological insights into crisis management information Contributors are from information science, information management, applied information technology, informatics, computer science, telecommunications, and libraries

Information Systems for Crisis Response and Management in Mediterranean Countries

Information Systems for Crisis Response and Management in Mediterranean Countries Book
Author : Paloma Díaz,Narjès Bellamine Ben Saoud,Julie Dugdale,Chihab Hanachi
Publisher : Springer
Release : 2016-10-02
ISBN : 9783319470924
Language : En, Es, Fr & De

GET BOOK

Book Description :

This book constitutes the refereed proceedings of the Third International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries, ISCRAM-med 2016, held in Madrid, Spain, in October 2016. Information systems and technologies can play a key role in crisis management in order to support preparation, response, mitigation and recovery processes. Yet technology is not enough to guarantee a better management process, and therefore the conference does not only focus on engineering technologies, but also on their application and practical experiences. The 12 full and 8 short papers presented in this volume were carefully reviewed and selected from 36 submissions. They are organized in topical sections on mobile apps for citizens, modeling and simulation, development of information systems, information and knowledge management, collaboration and coordination, social computing, and issues in humanitarian crisis.

Information Systems for Crisis Response and Management in Mediterranean Countries

Information Systems for Crisis Response and Management in Mediterranean Countries Book
Author : Chihab Hanachi,Frédérick Bénaben,François Charoy
Publisher : Springer
Release : 2014-09-10
ISBN : 3319118188
Language : En, Es, Fr & De

GET BOOK

Book Description :

This book contains the refereed proceedings of the First International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries, ISCRAM-med 2014, held in Toulouse, France, in October 2014. The aim of ISCRAM-med was to gather researchers and practitioners working in the area of Information Systems for Crisis Response and Management, with a special but not limited focus on Mediterranean crises. These include political crises, economic crises, natural hazards, and fatal industrial incidents. The 15 full papers included in this book were carefully reviewed and selected from 44 submissions. The contributions are organized in topical sections on supply chain and distribution; modeling and training; human interactions in the crisis field; coordination and agility; and social aspects in crisis management.

Crisis Management

Crisis Management Book
Author : Katarina Holla,Jozef Ristvej,Michal Titko
Publisher : BoD – Books on Demand
Release : 2018-06-27
ISBN : 1789232341
Language : En, Es, Fr & De

GET BOOK

Book Description :

Crisis management is an interdisciplinary subject field represented by theoretical problems, practical activity, people management and the art of crisis situation solving. Overall, the studies that this publication contains are to provide an overview of the state of the art mainly focused on crisis management cycle represented by certain phases and steps. Topics include also lessons learned from natural and man-made disasters, crisis communication, information systems in crisis management, civil protection and economics in crisis management. We hope that chapters of this book will provide useful information within crisis management issue for a wide audience.

Information Systems for Crisis Response and Management in Mediterranean Countries

Information Systems for Crisis Response and Management in Mediterranean Countries Book
Author : Ioannis M. Dokas,Narjès Bellamine-Ben Saoud,Julie Dugdale,Paloma Díaz
Publisher : Springer
Release : 2017-10-22
ISBN : 3319676334
Language : En, Es, Fr & De

GET BOOK

Book Description :

This book constitutes the refereed proceedings of the 4th International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries, ISCRAM-med 2017, held in Xanthi, Greece, in October 2017. ISCRAM-med conferences aim to enhance the collaboration and solidarity between Mediterranean countries in issues related to crisis management. They offer an outstanding opportunity to address and discuss new trends and challenges in the area of Information systems and Technologies for Crisis Response and Management (ISCRAM). The 12 full and 5 short papers presented in this volume were carefully reviewed and selected from 39 submissions. They were organized in topical sections named: social networking and big data analytics; robotic systems for crisis management; decision making in the context of crisis management; serious games and simulations; and collaboration and information sharing.

Using Social and Information Technologies for Disaster and Crisis Management

Using Social and Information Technologies for Disaster and Crisis Management Book
Author : Jennex, Murray E.
Publisher : IGI Global
Release : 2013-01-31
ISBN : 1466627891
Language : En, Es, Fr & De

GET BOOK

Book Description :

Using Social and Information Technologies for Disaster and Crisis Management highlights examples of disaster situations in recent years in which social and information technologies were useful in distributing and receiving information updates. This comprehensive collection brings together research for practitioners and researchers interested in the uses of information technology in crisis management.

Information Technology Applications for Crisis Response and Management

Information Technology Applications for Crisis Response and Management Book
Author : Beard, Jon W.
Publisher : IGI Global
Release : 2021-02-19
ISBN : 1799872122
Language : En, Es, Fr & De

GET BOOK

Book Description :

Properly addressing a crisis requires more than just guesswork and a reaction; it requires a properly structured approach supported by good information. With the rapid evolution of information systems and information technology, including hardware, software, the internet, and communications capabilities, there are abundant opportunities to apply these technology capabilities and resources to support and improve responses to and management of crisis situations. Approaches to crisis response and management include the design, development, implementation, and application of systematic methodologies on how to respond, as well as how to apply information systems to enhance and extend responses to crises. Information Technology Applications for Crisis Response and Management provides a multi-disciplinary perspective on current and cutting-edge research exploring and extending our understanding of the use of information systems and information technology to support responses to crises of all kinds—accidental, intentional, and acts of nature. The chapters in this book focus on the design, development, implementation, use, and evaluation of information system technologies and methodologies to support crisis response and management, as well as technology management-related issues for crisis response and management. While highlighting technical, cognitive, organizational, and human-focused issues within the field, this book is ideal for policymakers, IT specialists, government officials, crisis response teams, managers, practitioners, researchers, academicians, and students interested in the use of information technology and information systems to support diverse types of crises.

Information Systems for Crisis Response and Management in Mediterranean Countries

Information Systems for Crisis Response and Management in Mediterranean Countries Book
Author : Narjès Bellamine Ben Saoud,Carole Adam,Chihab Hanachi
Publisher : Springer
Release : 2015-10-15
ISBN : 3319243993
Language : En, Es, Fr & De

GET BOOK

Book Description :

This book constitutes the refereed proceedings of the Second International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries, ISCRAM‐med 2015, held in Tunis, Tunisia, in October 2015. The objectives of the ISCRAM‐med conference are to provide an outstanding opportunity and an international forum for local and international researchers, practitioners, and policy makers to address and discuss new trends and challenges with respect to information systems for crisis response and disaster management. The 14 full papers and 4 short papers presented in this volume were carefully reviewed and selected from 41 submissions. They are organized in topical sections on social computing, modeling and simulation, information and knowledge management, engineering of emergency management systems, and decision support systems and collaboration.

Big Data Surveillance and Crisis Management

Big Data  Surveillance and Crisis Management Book
Author : Kees Boersma,Chiara Fonio
Publisher : Routledge
Release : 2017-08-14
ISBN : 1317270983
Language : En, Es, Fr & De

GET BOOK

Book Description :

Big data, surveillance, crisis management. Three largely different and richly researched fields, however, the interplay amongst these three domains is rarely addressed. In this enlightening title, the link between these three fields is explored in a consequential order through a variety of contributions and series of unique and international case studies. Indeed, whilst considering crisis management as an "umbrella term" that covers a number of crises and ways of managing them, the reader will also explore the collection of "big data" by governmental crisis organisations. However, this volume also addresses the unintended consequences of using such data. In particular, through the lens of surveillance, one will also investigate how the use and abuse of big data can easily lead to monitoring and controlling the behaviour of people affected by crises. Thus, the reader will ultimately join the authors in their debate of how big data in crisis management needs to be examined as a political process involving questions of power and transparency. An enlightening and highly topical volume, Big Data, Surveillance and Crisis Management will appeal to postgraduate students and postdoctoral researchers interested in fields including Sociology and Surveillance Studies, Disaster and Crisis Management, Media Studies, Governmentality, Organisation Theory and Information Society Studies.

Crisis Management Concepts Methodologies Tools and Applications

Crisis Management  Concepts  Methodologies  Tools  and Applications Book
Author : Management Association, Information Resources
Publisher : IGI Global
Release : 2013-11-30
ISBN : 1466647086
Language : En, Es, Fr & De

GET BOOK

Book Description :

"This book explores the latest empirical research and best real-world practices for preventing, weathering, and recovering from disasters such as earthquakes or tsunamis to nuclear disasters and cyber terrorism"--Provided by publisher.

Network Centric Information Structure Crisis Information Management

Network Centric Information Structure   Crisis Information Management Book
Author : Anonim
Publisher : Unknown
Release : 2004
ISBN : 0987650XXX
Language : En, Es, Fr & De

GET BOOK

Book Description :

This paper presents a generic Network Centric Information Structure (NCIS) that can be used by civilian, military and public sectors, and that supports information handling applied to crises management and emergency response. The top level requirements specification for such a network centric based system adapted to collect, handle and distribute important information is presented together with a suggested layout of a network centric demonstrator that supports the information management during emergency and crisis. The paper presents a prioritized set of important information elements that would be of value during a crisis or a rescue mission. It suggests how the information should be collected, stored and distributed, and it suggests information distribution methods supporting a network centric information structure concept. The work is funded by Teleplan and the Norwegian Research Council.

Connecting Our Nation s Crisis Information Management Systems

Connecting Our Nation s Crisis Information Management Systems Book
Author : Christopher Voss
Publisher : Unknown
Release : 2008
ISBN : 0987650XXX
Language : En, Es, Fr & De

GET BOOK

Book Description :

Many states and localities have implemented Crisis Information Management Systems (CIMS) to integrate situational awareness, notification and disaster assessment tools utilized in Emergency Operation Centers (EOC)s and to eliminate separate stovepipe communications. In February 2004, the Department of Homeland Security (DHS) announced the deployment of the Homeland Security Information Network (HSIN) as the primary means for all jurisdictions and levels of government to share information. The system is redundant with state and local CIMS, which have and are being developed. Implementing both the integration and interoperability of EOCs requires that the systems used every day be connected; this cannot be achieved through the development of a new system. To implement this solution will require four steps. 1. Jurisdictions utilizing CIMS should do more to leverage built in capabilities and jurisdictions without CIMS systems to consider purchasing 2. Jurisdictions should integrate the individual information systems currently in use with the jurisdiction's CIMS 3. Jurisdictions should improve their systems' abilities to collect and store information 4. Jurisdictions should create a portal to allow specific information to be shared across larger regional areas at their discretion and with greater control over who receives the information.

Risk and Crisis Management

Risk and Crisis Management Book
Author : Akira Ishikawa,Atsushi Tsujimoto
Publisher : World Scientific
Release : 2009
ISBN : 9814273902
Language : En, Es, Fr & De

GET BOOK

Book Description :

1. How the internet is a useful crisis management tool -- 2. How communication technology must be harnessed in an emergency -- 3. How government response is crucial -- 4. How supplementary lifeline utilities must be developed -- 5. How voluntary support must be catered for -- 6. How to deal with psychological stress -- 7. Why ripple effects must be analysed -- 8. Why preparation for disaster must include basic precautions -- 9. What to do in the event of a tsunami -- 10. How to distinguish between tsunami advisories : warning and watch -- 11. The hospital's role in crisis management -- 12. Why hospitals must have continual access to water -- 13. How schools can be used as evacuation centers (1) -- 14. How schools can be used as evacuation centers (2) -- 15. How to get the injured to hospital -- 16. How to call an ambulance -- 17. How to deal with rumors -- 18. How to prepare for the breakdown of electrical substations (lifeline utilities) : an example from the Taiwan earthquake -- 19. How a disaster can be turned into a lesson -- 20. The mid-Niigata Prefecture earthquake (1) : how the media was unhelpful -- 21. The mid-Niigata Prefecture earthquake (2) : how to keep means of communication open -- 22. The mid-Niigata Prefecture earthquake (3) : why it is critical to restore a region's industry -- 23. The mid-Niigata Prefecture earthquake (4) : why there should be private insurance against earthquake damage -- 24. How to plan for evacuation during torrential rain -- 25. How to prepare for hazardous secondary effects -- 26. What we can learn from Hurricane Katrina -- 27. The great Sichuan earthquake : why wide-area-coverage evacuation centers are needed -- 28. Why everyone must take precautionary measures -- 29. Why we need to repeat simulated experiences -- 30. When knowledge is not enough -- 31. How knowledge acquired by experience is superior -- 32. What to do if a war breaks out while in a foreign country -- 33. What to do if you get caught in an emergency abroad -- 34. What to do if you get arrested while abroad -- 35. How to avoid terrorist bombing attacks -- 36. What to do if you find an intruder in your hotel room (1) -- 37. What to do if you find an intruder in your hotel room (2) -- 38. How to respond to a medical emergency abroad -- 39. Why analysis of real-life experiences are needed -- 40. How to prepare for emergencies on a routine basis -- 41. Why portable toilets are essential -- 42. How typhoon psychology is fatal -- 43. Why specific roles should be allocated -- 44. How specific roles should be allocated -- 45. How to deal with personal risk (1) -- 46. How to deal with personal risk (2) -- 47. How to prevent fires at home (1) -- 48. How to prevent fires at home (2) -- 49. How to ensure the safety of your infant -- 50. How to ensure water supply -- 51. How to maximize the use of flashlights -- 52. Why the need for self-insurance -- 53. How to deal with bankruptcy of financial institutions -- 54. How the lifting of payoffs ban has affected risk -- 55. What clothing and other personal effects are appropriate -- 56. What to do in an emergency when driving or using an elevator -- 57. Why the need to fall back on "self-help" when overseas -- 58. How spyware infects your computer -- 59. Why internet auctions are at your own risk -- 60. How to counter phishing fraud -- 61. How to protect yourself against credit card skimming (1) -- 62. How to protect yourself against credit cards skimming (2) -- 63. Why businesses should not neglect on-going training -- 64. Why a physical distribution system is necessary -- 65. How to compensate for an incomplete crisis management education -- 66. How effective life protection products could be developed -- 67. Why the need to develop next-generation disaster prevention technologies -- 68. How products could be developed in support of disaster response -- 69. What criteria to use in assessing a crisis -- 70. What are the crisis management efforts directed at? -- 71. How to maintain communication between operations staff, residents and specialists -- 72. Why the atomic industry must maintain ongoing dialog with its community -- 73. How the multi-faceted check system works -- 74. How indirect damages may far surpass your assumptions -- 75. How management can respond swiftly - the feed-forward mode (1) -- 76. How management can respond swiftly - the feed-forward mode (2) -- 77. How to predict disasters -- 78. How to establish a quick response setup -- 79. Why a backup system is needed -- 80. How to counter weaknesses in supply chain management -- 81. When reading the manual won't do -- 82. What is the crux of crisis management? -- 83. How the Kamban (Just In Time : JIT) system can be tweaked to support production -- 84. How managerial behavior matters -- 85. How to tap the know-how of security companies -- 86. How to protect your computers -- 87. How to guard against computer viruses -- 88. Why risk financing is an absolute -- 89. How office location affects crisis management -- 90. How to set the optimum security level of information systems -- 91. What lessons were learned from the Fukuchiyama line train derailment? -- 92. What safety measures and environmental policies should chemical companies adopt? - 93. How to deal with asbestos damage -- 94. How intellectual property infringement is spreading -- 95. How to secure food safety and information reliability -- 96. How the natural sciences, arts and social sciences can collaborate -- 97. How to make your investor relations work -- 98. What are the consequences of irresponsible media coverage? -- 99. How to prevent personal information leakage -- 100. Why the need for an informatics education towards problem-solving -- 101. How compliance should be reconsidered : organizations that comply with laws and regulations while satisfying ethical requirements considering autopoietic theory

Social Media and Crisis Communication

Social Media and Crisis Communication Book
Author : Lucinda L. Austin,Yan Jin
Publisher : Taylor & Francis
Release : 2017-06-27
ISBN : 131760797X
Language : En, Es, Fr & De

GET BOOK

Book Description :

Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape.

Summary of a Workshop on Information Technology Research for Crisis Management

Summary of a Workshop on Information Technology Research for Crisis Management Book
Author : National Research Council,Division on Engineering and Physical Sciences,Computer Science and Telecommunications Board,Commission on Physical Sciences, Mathematics, and Applications,Committee on Computing and Communications Research to Enable Better Use of Information Technology in Government
Publisher : National Academies Press
Release : 2000-01-03
ISBN : 0309067901
Language : En, Es, Fr & De

GET BOOK

Book Description :

This workshop summary was produced in the course of a broader study that is exploring how information technology research can foster new and improved government services, operations, and interactions with citizens. This workshop summary examines how this technology can contribute to more-effective response and recovery efforts to crises such as natural disasters or terrorist attacks, as well as to mitigation and preparedness in order to reduce the impact of these events.

Crisis Communications

Crisis Communications Book
Author : Al Czarnecki
Publisher : Al Czarnecki
Release : 2007
ISBN : 9780595406135
Language : En, Es, Fr & De

GET BOOK

Book Description :

In the valuable business guide Crisis Communications: A Primer for Teams, author Al Czarnecki APR: Outlines the roles of key players prior to and during a crisis situation Describes aspects of planning and operational factors relevant to crisis communications, and Details how to keep your team available and functioning throughout a disaster With more than 130 subtopics and 220 links to Web-based resources, your team will find this a rich and useful resource! "Succinct, practical and serious advice... lays down the roles senior managers should play... delves right into the practicalities... emphasizes organizational details and adaptability... A constructive primer on being prepared." —Kirkus Reviews "Solid... Versatile... Thorough... It can be used to implement the Cadillac version of crisis plans, or used for simple solutions that can be 'cherry-picked' to suit any budget or context." —Pierrette Leonard APR, Fellow CPRS, in a review on the CPRS National site "A superb resource that prompts all kinds of considerations that will help your people work better as a team and communicate effectively during a crisis. I recommend it for graduate and undergraduate courses in business continuity and incident response." —M. E. Kabay, PhD, CISSP-ISSMP, Associate Professor, Information Assurance, Norwich University "A comprehensive look at crisis communications planning... practical tools... a terrific read for anyone interested in crisis communications, including executives outside of PR." —Rachelle Khalaf, Account Manager, Torchia Communications "CEOs and business continuity and public affairs professionals will find this a worthwhile read. It flows well and offers a trove of practical information." —Elizabeth Beaver, CBCP, FBC, Past President, Disaster Recovery Information Exchange (Toronto) "HR had better have its ducks in a row when a crisis or disaster occurs. This book, well organized and to-the-point, will be a great reference for making that happen." —George Pearson, editor and publisher (retired), Canadian HR Reporter The book is on the reading list for the MBA in Public Relations at the DeGroote School of Business at McMaster University (Canada) and the MSc in Emergency Management at Dublin City University (Ireland). "Many books are long on text, short on ideas, and discarded during a crisis... Al has captured the essentials in checklist and bullet point format. I recommend his book to my students." —Alain Normand, Professor, Emergency Information Management, York University, Sheridan College "An excellent book in terms of content and as a learning tool for any disaster and emergency management professional — the material is well organized, systematically discussed and critically analyzed in way that is just right for a classroom setting." —Niru Nirupama, PhD, Assistant Professor and Coordinator of Emergency Management, School of Administrative Studies, York University "An excellent starting point for those new to crisis communications as well as for smaller organizations without access to extensive resources... " —Phil Rothstein in Continuity Insights magazine "Very well done. It delivers a wealth of great information and processes." —Gayle Mitcham, CBCP "A 'must-have' for business management..." —Midwest Book Review Written as a handbook for senior

Crisis Management in a Complex World

Crisis Management in a Complex World Book
Author : Dawn R. Gilpin,Priscilla J. Murphy
Publisher : Oxford University Press, USA
Release : 2008-07-31
ISBN : 0195328728
Language : En, Es, Fr & De

GET BOOK

Book Description :

Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? In Crisis Management in a Complex World, authors Dawn Gilpin and Priscilla Murphy address this question head-on. Operating from a strong theoretical orientation, this book marks a sharp departure from other crisis management texts, which focus on nuts-and-bolts procedures and information distribution in an effort to simplify the turbulent reality of a crisis situation. Instead, this book pairs real-world examples from across the globe with theory-based analysis to show why simplification often fails to alleviate crises, and can even intensify them. Gilpin and Murphy propose a new, complexity-based approach to organizational learning that can allow organizations to adapt quickly to changing circumstances.This volume addresses both scholars and high-level practitioners of public relations, organizational communication, and strategic management. Strongly cross-disciplinary, the book draws on theories from communication, the physical sciences, and business. It invites controversy and ultimately aims to change the way people conceptualize and prepare for crises.

Journal of Management Information Systems

Journal of Management Information Systems Book
Author : Anonim
Publisher : Unknown
Release : 2008
ISBN : 0987650XXX
Language : En, Es, Fr & De

GET BOOK

Book Description :

Download Journal of Management Information Systems book written by , available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Information Refinement Technologies for Crisis Informatics

Information Refinement Technologies for Crisis Informatics Book
Author : Marc-André Kaufhold
Publisher : Springer Nature
Release : 2021-06-22
ISBN : 3658333413
Language : En, Es, Fr & De

GET BOOK

Book Description :

Download Information Refinement Technologies for Crisis Informatics book written by Marc-André Kaufhold, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Ongoing Crisis Communication

Ongoing Crisis Communication Book
Author : W. Timothy Coombs
Publisher : SAGE
Release : 2011-01-24
ISBN : 141298310X
Language : En, Es, Fr & De

GET BOOK

Book Description :

Crisis communication is the life blood of crisis management: when communication is ineffective so is the crisis management effort. This book emphasizes the role of communication throughout the crisis management process. W. Timothy Coombs uses a three-staged approach to crisis management - pre-crisis, crisis, and post-crisis. He reviews the latest research, explains how crisis communication can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. New to the Third Edition: * A new chapter on the Internet and social media, showing how it has become both a tool for recognizing warning signs as well as a key channel for communicating with stakeholders during a crisis * Updated discussion throughout to reflect the importance of the online world: The book explores the concept of paracrisis; covers online preparations organizations should make; considers the effects of social media on the crisis response; and explores the emergence of online memorials * Integrates crisis management with three other proactive management functions - issues management, risk management, and reputation management - demonstrating that the best way to manage a crisis is to prevent one * A new epilogue summarizing key lessons for managers from the vast crisis communication research literature. Key Features: * "What would you do?" cases are included throughout. With information from a real crisis event, a series of questions allow students to apply concepts in the chapter to the case * Discussion Questions are provided at the end of each chapter, helping readers extend their understanding of the material.