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Big Data And Smart Service Systems

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Big Data and Smart Service Systems

Big Data and Smart Service Systems Book
Author : Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
Publisher : Academic Press
Release : 2016-11-23
ISBN : 0128120401
Language : En, Es, Fr & De

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Book Description :

Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy

Smart Service Management

Smart Service Management Book
Author : Maria Maleshkova
Publisher : Springer Nature
Release : 2021-08-02
ISBN : 3030581829
Language : En, Es, Fr & De

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Book Description :

Download Smart Service Management book written by Maria Maleshkova, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Smart Service Systems Operations Management and Analytics

Smart Service Systems  Operations Management  and Analytics Book
Author : Hui Yang,Robin Qiu,Weiwei Chen
Publisher : Springer Nature
Release : 2019-11-25
ISBN : 3030309673
Language : En, Es, Fr & De

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Book Description :

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Smart Product Service Systems

Smart Product Service Systems Book
Author : Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Publisher : Elsevier
Release : 2021-07-01
ISBN : 0323852483
Language : En, Es, Fr & De

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Book Description :

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

The SAGE Handbook of Service Dominant Logic

The SAGE Handbook of Service Dominant Logic Book
Author : Stephen L. Vargo,Robert F. Lusch
Publisher : SAGE
Release : 2018-10-08
ISBN : 1526455501
Language : En, Es, Fr & De

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Book Description :

Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Enterprise Business Process and Information Systems Modeling

Enterprise  Business Process and Information Systems Modeling Book
Author : Iris Reinhartz-Berger,Jelena Zdravkovic,Jens Gulden,Rainer Schmidt
Publisher : Springer
Release : 2019-07-13
ISBN : 3030206181
Language : En, Es, Fr & De

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Book Description :

This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019. The conferences took place in Rome, Italy, in June 2019. The 7 full and 2 short papers accepted for BPMDS were carefully reviewed and selected from a total of 20 submissions; for EMMSAD 15 full papers were accepted from 38 submissions. The papers were organized in topical sections named as follows: BPMDS: large and complex business process modeling and development; execution and understandability of declarative process models; novel approaches in enterprise modeling; transformative business process modeling, development, and support. EMMSAD: foundations of modeling and method engineering; enterprise process and capability modeling; information systems and requirements modeling; domain-specific and ontology modeling; and evaluation of modeling approaches.

Handbook of Service Science

Handbook of Service Science Book
Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Publisher : Springer
Release : 2018-10-16
ISBN : 3319985124
Language : En, Es, Fr & De

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Book Description :

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

How do AI startups build trust in their smart service systems

How do AI startups build trust in their smart service systems  Book
Author : Lobosch Pannewitz
Publisher : GRIN Verlag
Release : 2018-11-29
ISBN : 3668846227
Language : En, Es, Fr & De

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Book Description :

Bachelor Thesis from the year 2017 in the subject Business economics - Company formation, Business Plans, grade: 1,3, Free University of Berlin (Fachbereich Wirtschaftswissenschaft), course: Wirtschaftsinformatik, language: English, abstract: The global economy is shifting labor from agriculture and manufacturing to services. Globe-spanning service-based business models enabled by information technology (IT) and increas-ingly specialized businesses and professions have transformed our economies. Service innova-tion is key in order to achieve growth for this more-service-focused-than-ever world economy to thrive. Scholars recognize a need for new ways of value-creation that can propel economic growth and the development of more effective services (Vargo, Maglio, & Akaka, 2008). One answer to respond to that need is the re-organization of the production of services in so-called service systems. This approach is particularly useful for knowledge-intensive industries and noticeable for example in the artificial intelligence (AI) industry, a rapidly evolving, hy-per-innovative ecosystem with new players coming up at frequent intervals. AI startups offer their services through smart service systems or they try to make their customer’s and their own service systems smarter by adding AI services to the process of value co-creation. The industry heavily relies on software as a service (SaaS) business models which represent the ideal-typical shift to a service-dominant (S-D) logic thinking. When it comes to the acceptance of those new services, trust is a vital concern. While it has always been an important issue in services, trust in smart service systems becomes crucial. As AI startups’ service propositions are far from familiar to their potential clients, they have got to go the extra mile to build trust in their smart service systems. This paper will provide answers to the research question How do AI startups build trust in their smart service systems? by applying the theory of trust to smart service systems and AI startups. As website quality is an important trust-building lever the research question will be answered by exploring trust building measures in a sample of 26 AI startups’ websites. The major findings include that AI startups do not make their smart service systems as trans-parent as they could through their websites, that showcasing recognition by third parties oc-curs mostly through inexpensive tools that are easy to implement, and that all AI startups offer indirect channels to get in contact with them but less offer richer channels.

Advances in Production Management Systems Towards Smart and Digital Manufacturing

Advances in Production Management Systems  Towards Smart and Digital Manufacturing Book
Author : Bojan Lalic,Vidosav Majstorovic,Ugljesa Marjanovic,Gregor von Cieminski,David Romero
Publisher : Springer Nature
Release : 2020-08-25
ISBN : 3030579972
Language : En, Es, Fr & De

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Book Description :

The two-volume set IFIP AICT 591 and 592 constitutes the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2020, held in Novi Sad, Serbia, in August/September 2020. The 164 papers presented were carefully reviewed and selected from 199 submissions. They discuss globally pressing issues in smart manufacturing, operations management, supply chain management, and Industry 4.0. The papers are organized in the following topical sections: Part I: advanced modelling, simulation and data analytics in production and supply networks; advanced, digital and smart manufacturing; digital and virtual quality management systems; cloud-manufacturing; cyber-physical production systems and digital twins; IIOT interoperability; supply chain planning and optimization; digital and smart supply chain management; intelligent logistics networks management; artificial intelligence and blockchain technologies in logistics and DSN; novel production planning and control approaches; machine learning and artificial intelligence; connected, smart factories of the future; manufacturing systems engineering: agile, flexible, reconfigurable; digital assistance systems: augmented reality and virtual reality; circular products design and engineering; circular, green, sustainable manufacturing; environmental and social lifecycle assessments; socio-cultural aspects in production systems; data-driven manufacturing and services operations management; product-service systems in DSN; and collaborative design and engineering Part II: the Operator 4.0: new physical and cognitive evolutionary paths; digital transformation approaches in production management; digital transformation for more sustainable supply chains; data-driven applications in smart manufacturing and logistics systems; data-driven services: characteristics, trends and applications; the future of lean thinking and practice; digital lean manufacturing and its emerging practices; new reconfigurable, flexible or agile production systems in the era of industry 4.0; operations management in engineer-to-order manufacturing; production management in food supply chains; gastronomic service system design; product and asset life cycle management in the circular economy; and production ramp-up strategies for product

Realizing Digitization Enabled Innovation

Realizing Digitization Enabled Innovation Book
Author : Stefan Michael Genennig
Publisher : Springer Nature
Release : 2019-11-28
ISBN : 3658287195
Language : En, Es, Fr & De

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Book Description :

Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he develops a method for the integration of digital technologies for service innovation and designs a tool for the development of digitization-enabled value propositions. The findings provide valuable insights for managers aiming to integrate digital technologies for innovation, and add to service science.

Intelligent Systems Concepts Methodologies Tools and Applications

Intelligent Systems  Concepts  Methodologies  Tools  and Applications Book
Author : Management Association, Information Resources
Publisher : IGI Global
Release : 2018-06-04
ISBN : 1522556443
Language : En, Es, Fr & De

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Book Description :

Ongoing advancements in modern technology have led to significant developments in intelligent systems. With the numerous applications available, it becomes imperative to conduct research and make further progress in this field. Intelligent Systems: Concepts, Methodologies, Tools, and Applications contains a compendium of the latest academic material on the latest breakthroughs and recent progress in intelligent systems. Including innovative studies on information retrieval, artificial intelligence, and software engineering, this multi-volume book is an ideal source for researchers, professionals, academics, upper-level students, and practitioners interested in emerging perspectives in the field of intelligent systems.

Industrial Internet of Things

Industrial Internet of Things Book
Author : Sabina Jeschke,Christian Brecher,Houbing Song,Danda B. Rawat
Publisher : Springer
Release : 2016-10-12
ISBN : 3319425595
Language : En, Es, Fr & De

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Book Description :

This book develops the core system science needed to enable the development of a complex industrial internet of things/manufacturing cyber-physical systems (IIoT/M-CPS). Gathering contributions from leading experts in the field with years of experience in advancing manufacturing, it fosters a research community committed to advancing research and education in IIoT/M-CPS and to translating applicable science and technology into engineering practice. Presenting the current state of IIoT and the concept of cybermanufacturing, this book is at the nexus of research advances from the engineering and computer and information science domains. Readers will acquire the core system science needed to transform to cybermanufacturing that spans the full spectrum from ideation to physical realization.

Cloud as a Service

Cloud as a Service Book
Author : Enrique Castro-Leon,Robert Harmon
Publisher : Apress
Release : 2016-12-22
ISBN : 1484201035
Language : En, Es, Fr & De

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Book Description :

See how the principles of Service Science govern the dynamics driving the adoption of cloud computing in the industry. Cloud as Service shows you how the evolution of enterprise computing platforms to application-specific cloud platforms (ASCPs) have aligned to business needs. You'll also learn processes for developing and building ASCPs. You'll gain insight into how executives, managers, and technologists are utilizing cloud services, cloud service providers, equipment manufacturers, and software and application vendors participating in cloud supply chains. For business, the appeal of cloud computing must go beyond the notion of convenient, on-demand access of networked pooled access to computing resources. Industry leaders have learned to apply cloud computing to become more nimble, cost effective, and customer engaging as they strive for competitive advantage, regardless of size. These companies define and build cloud platforms customized for their needs rather than using someone else’s. This book shows you how to use a holistic, end-to-end view of platform planning, platform development, supply chains and operations to collapse platform development times to a fraction of the original time. You’ll see that strategies for selling to the cloud market are essentially incomplete; and that in order to be successful, businesses must become cloud service businesses themselves, incorporating cloud technologies in their engineering, IT, sales and marketing, and delivery processes. What You'll Learn: Historical perspective to provide insight into the dynamics driving cloud evolution today State of the art in IT requirements and cloud solutions The value of User Experience (UX) driven design principles The crucial roles of Service Brokers and Service Assurance Managers The landscape of emerging cloud services and what they mean to your enterprise Service Portals and Enterprise Service Buses Who This Book Is For: CIOs, CTOs, data center architects, solution architects and application engineers Educational institutions building a systems integration curriculum Developers who want to understand how their work fits in the cloud ecosystem

FACTORS AFFECTING EMPLOYEE S RETENTION IN AUTOMOBILE SERVICE WORKSHOPS OF ASSAM AN EMPIRICAL STUDY

FACTORS AFFECTING EMPLOYEE   S RETENTION IN AUTOMOBILE SERVICE WORKSHOPS OF ASSAM AN EMPIRICAL STUDY Book
Author : Ashad Ullah Qureshi
Publisher : Concepts Books Publication
Release : 2021-08-02
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

It has become increasingly more difficult for organizations to hire and retain qualified staff. In order to satisfy this need and meet the competition for talented staff, organizations will be required to develop effective employee attraction and retention strategies. The ability to compete for and retain talented staff will depend in part on the organizations ability to identify this need and successfully develop and implement a plan. Further intensifying this talent acquisition need is the current workforce demographics comprising a large number of baby boomers that are eligible to retire and will be leaving the workforce in the immediate future. Demand for talent will dramatically change the demographics of the workforce. This study identified and examined factors that positively influence the attraction and retention of quality staff for organizations. These factors include employee commitment, trust, communication, and support programs. Additionally, this study examined the practices of the Office of Personnel Management that provides guidance to the federal government agencies on talent acquisition and retention programs to determine the strategies they use to manage this staffing need crisis. This study identifies talent attraction and retention strategies organizations can develop to manage this talent sustainability issue. The findings of this study apply across organizations both public and private. Keywords: Talented Staff Acquisition, Employee Retention, Employee Commitment, Talent Sustainability, and Employee Turnover.

HCI International 2020 Late Breaking Papers User Experience Design and Case Studies

HCI International 2020   Late Breaking Papers  User Experience Design and Case Studies Book
Author : Constantine Stephanidis
Publisher : Springer Nature
Release : 2021-08-02
ISBN : 3030601145
Language : En, Es, Fr & De

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Book Description :

Download HCI International 2020 Late Breaking Papers User Experience Design and Case Studies book written by Constantine Stephanidis, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Handbook of Research on Strategic Alliances and Value Co Creation in the Service Industry

Handbook of Research on Strategic Alliances and Value Co Creation in the Service Industry Book
Author : Rozenes, Shai,Cohen, Yuval
Publisher : IGI Global
Release : 2017-01-06
ISBN : 1522520856
Language : En, Es, Fr & De

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Book Description :

Value creation is a pivotal aspect of the modern business industry. By implementing these strategies into initiatives and processes, deeper alliances between customers and organizations can be established. The Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry is a comprehensive source of scholarly material on frameworks for the effective management of value co-creation in contemporary business contexts. Highlighting relevant perspectives across a range of topics, such as public relations, service-dominant logic, and consumer culture theory, this publication is ideally designed for professionals, researchers, graduate students, academics, and practitioners interested in emerging developments in the service industry.

ECKM 2020 21st European Conference on Knowledge Management

ECKM 2020 21st European Conference on Knowledge Management Book
Author : Professor Alexeis Garcia-Perez
Publisher : Academic Conferences International Limited
Release : 2020-12-02
ISBN : 1912764822
Language : En, Es, Fr & De

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Book Description :

Download ECKM 2020 21st European Conference on Knowledge Management book written by Professor Alexeis Garcia-Perez, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.

Information Systems Architecture and Technology Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology ISAT 2019

Information Systems Architecture and Technology  Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology     ISAT 2019 Book
Author : Leszek Borzemski,Jerzy Świątek,Zofia Wilimowska
Publisher : Springer Nature
Release : 2019-09-04
ISBN : 303030440X
Language : En, Es, Fr & De

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Book Description :

This three-volume book highlights significant advances in the development of new information systems technologies and architectures. Further, it helps readers solve specific research and analytical problems and glean useful knowledge and business value from data. Each chapter provides an analysis of a specific technical problem, followed by a numerical analysis, simulation, and implementation of the solution to the real-world problem. Managing an organization, especially in today’s rapidly changing environment, is a highly complex process. Increased competition in the marketplace, especially as a result of the massive and successful entry of foreign businesses into domestic markets, changes in consumer behaviour, and broader access to new technologies and information, calls for organisational restructuring and the introduction and modification of management methods using the latest scientific advances. This situation has prompted various decision-making bodies to introduce computer modelling of organization management systems. This book presents the peer-reviewed proceedings of the 40th Anniversary International Conference “Information Systems Architecture and Technology” (ISAT), held on September 15–17, 2019, in Wrocław, Poland. The conference was organised by the Computer Science Department, Faculty of Computer Science and Management, Wroclaw University of Sciences and Technology, and University of Applied Sciences in Nysa, Poland. The papers have been grouped into three major sections: Part I—discusses topics including, but not limited to, artificial intelligence methods, knowledge discovery and data mining, big data, knowledge-based management, Internet of Things, cloud computing and high-performance computing, distributed computer systems, content delivery networks, and service-oriented computing. Part II—addresses various topics, such as system modelling for control, recognition and decision support, mathematical modelling in computer system design, service-oriented systems, and cloud computing, and complex process modelling. Part III—focuses on a number of themes, like knowledge-based management, modelling of financial and investment decisions, modelling of managerial decisions, production systems management, and maintenance, risk management, small business management, and theories and models of innovation.

Machine Intelligence and Big Data Analytics for Cybersecurity Applications

Machine Intelligence and Big Data Analytics for Cybersecurity Applications Book
Author : Yassine Maleh,Mohammad Shojafar,Mamoun Alazab,Youssef Baddi
Publisher : Springer Nature
Release : 2020-12-14
ISBN : 303057024X
Language : En, Es, Fr & De

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Book Description :

This book presents the latest advances in machine intelligence and big data analytics to improve early warning of cyber-attacks, for cybersecurity intrusion detection and monitoring, and malware analysis. Cyber-attacks have posed real and wide-ranging threats for the information society. Detecting cyber-attacks becomes a challenge, not only because of the sophistication of attacks but also because of the large scale and complex nature of today’s IT infrastructures. It discusses novel trends and achievements in machine intelligence and their role in the development of secure systems and identifies open and future research issues related to the application of machine intelligence in the cybersecurity field. Bridging an important gap between machine intelligence, big data, and cybersecurity communities, it aspires to provide a relevant reference for students, researchers, engineers, and professionals working in this area or those interested in grasping its diverse facets and exploring the latest advances on machine intelligence and big data analytics for cybersecurity applications.

Designing for Digital Transformation Co Creating Services with Citizens and Industry

Designing for Digital Transformation  Co Creating Services with Citizens and Industry Book
Author : Sara Hofmann
Publisher : Springer Nature
Release : 2021-08-02
ISBN : 3030648230
Language : En, Es, Fr & De

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Book Description :

Download Designing for Digital Transformation Co Creating Services with Citizens and Industry book written by Sara Hofmann, available in PDF, EPUB, and Kindle, or read full book online anywhere and anytime. Compatible with any devices.