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Big Data and Smart Service Systems

Big Data and Smart Service Systems Book
Author : Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
Publisher : Academic Press
Release : 2016-11-23
ISBN : 0128120401
Language : En, Es, Fr & De

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Book Description :

Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy

Smart Service Management

Smart Service Management Book
Author : Maria Maleshkova,Niklas Kühl,Philipp Jussen
Publisher : Springer Nature
Release : 2021-01-26
ISBN : 3030581829
Language : En, Es, Fr & De

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Book Description :

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

Smart Services Summit

Smart Services Summit Book
Author : Shaun West,Jürg Meierhofer,Christopher Ganz
Publisher : Springer Nature
Release : 2021-06-25
ISBN : 303072090X
Language : En, Es, Fr & De

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Book Description :

This book offers state-of-the-art descriptions of intelligent service innovations in industry, supported by novel scientific approaches. It gathers findings presented at the 3rd Intelligent Services Summit, which took place in Zurich in September 2020, and chiefly focused on the design and application of Digital Twin as an enabler for business development in the field of smart services. Divided into three parts, the book addresses the challenges involved in the successful development and implementation of smart services for industry and science, ranging from data management to product design and lifecycle management. The four main aspects covered are industrial challenges, value system design (how to integrate resources into service ecosystems to create value), value creation through value proposition (how to create value for ecosystem actors), and value capture (how to create value for ecosystem businesses). Given its scope, the book offers an essential guide for practitioners and advanced students alike.

Smart Service Systems Operations Management and Analytics

Smart Service Systems  Operations Management  and Analytics Book
Author : Hui Yang,Robin Qiu,Weiwei Chen
Publisher : Springer Nature
Release : 2019-11-25
ISBN : 3030309673
Language : En, Es, Fr & De

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Book Description :

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Serviceology for Smart Service System

Serviceology for Smart Service System Book
Author : Yuriko Sawatani,James Spohrer,Stephen Kwan,Takeshi Takenaka
Publisher : Springer
Release : 2016-10-05
ISBN : 4431560742
Language : En, Es, Fr & De

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Book Description :

Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.

Smart Product Service Systems

Smart Product Service Systems Book
Author : Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Publisher : Elsevier
Release : 2021-06-23
ISBN : 0323852483
Language : En, Es, Fr & De

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Book Description :

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

Handbook of Service Science Volume II

Handbook of Service Science  Volume II Book
Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Publisher : Springer
Release : 2018-10-16
ISBN : 3319985124
Language : En, Es, Fr & De

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Book Description :

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

The SAGE Handbook of Service Dominant Logic

The SAGE Handbook of Service Dominant Logic Book
Author : Stephen L. Vargo,Robert F. Lusch
Publisher : SAGE
Release : 2018-10-08
ISBN : 1526455501
Language : En, Es, Fr & De

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Book Description :

Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Enterprise Business Process and Information Systems Modeling

Enterprise  Business Process and Information Systems Modeling Book
Author : Iris Reinhartz-Berger,Jelena Zdravkovic,Jens Gulden,Rainer Schmidt
Publisher : Springer
Release : 2019-05-22
ISBN : 3030206181
Language : En, Es, Fr & De

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Book Description :

This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019. The conferences took place in Rome, Italy, in June 2019. The 7 full and 2 short papers accepted for BPMDS were carefully reviewed and selected from a total of 20 submissions; for EMMSAD 15 full papers were accepted from 38 submissions. The papers were organized in topical sections named as follows: BPMDS: large and complex business process modeling and development; execution and understandability of declarative process models; novel approaches in enterprise modeling; transformative business process modeling, development, and support. EMMSAD: foundations of modeling and method engineering; enterprise process and capability modeling; information systems and requirements modeling; domain-specific and ontology modeling; and evaluation of modeling approaches.

A Research Agenda for Service Innovation

A Research Agenda for Service Innovation Book
Author : Faïz Gallouj,Faridah Djellal
Publisher : Edward Elgar Publishing
Release : 2018-08-31
ISBN : 1786433451
Language : En, Es, Fr & De

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Book Description :

This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration.

Handbook of Research on Natural Language Processing and Smart Service Systems

Handbook of Research on Natural Language Processing and Smart Service Systems Book
Author : Pazos-Rangel, Rodolfo Abraham,Florencia-Juarez, Rogelio,Paredes-Valverde, Mario Andrés,Rivera, Gilberto
Publisher : IGI Global
Release : 2020-10-02
ISBN : 1799847314
Language : En, Es, Fr & De

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Book Description :

Natural language processing (NLP) is a branch of artificial intelligence that has emerged as a prevalent method of practice for a sizeable amount of companies. NLP enables software to understand human language and process complex data that is generated within businesses. In a competitive market, leading organizations are showing an increased interest in implementing this technology to improve user experience and establish smarter decision-making methods. Research on the application of intelligent analytics is crucial for professionals and companies who wish to gain an edge on the opposition. The Handbook of Research on Natural Language Processing and Smart Service Systems is a collection of innovative research on the integration and development of intelligent software tools and their various applications within professional environments. While highlighting topics including discourse analysis, information retrieval, and advanced dialog systems, this book is ideally designed for developers, practitioners, researchers, managers, engineers, academicians, business professionals, scholars, policymakers, and students seeking current research on the improvement of competitive practices through the use of NLP and smart service systems.

How do AI startups build trust in their smart service systems

How do AI startups build trust in their smart service systems  Book
Author : Lobosch Pannewitz
Publisher : GRIN Verlag
Release : 2018-11-29
ISBN : 3668846227
Language : En, Es, Fr & De

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Book Description :

Bachelor Thesis from the year 2017 in the subject Business economics - Company formation, Business Plans, grade: 1,3, Free University of Berlin (Fachbereich Wirtschaftswissenschaft), course: Wirtschaftsinformatik, language: English, abstract: The global economy is shifting labor from agriculture and manufacturing to services. Globe-spanning service-based business models enabled by information technology (IT) and increas-ingly specialized businesses and professions have transformed our economies. Service innova-tion is key in order to achieve growth for this more-service-focused-than-ever world economy to thrive. Scholars recognize a need for new ways of value-creation that can propel economic growth and the development of more effective services (Vargo, Maglio, & Akaka, 2008). One answer to respond to that need is the re-organization of the production of services in so-called service systems. This approach is particularly useful for knowledge-intensive industries and noticeable for example in the artificial intelligence (AI) industry, a rapidly evolving, hy-per-innovative ecosystem with new players coming up at frequent intervals. AI startups offer their services through smart service systems or they try to make their customer’s and their own service systems smarter by adding AI services to the process of value co-creation. The industry heavily relies on software as a service (SaaS) business models which represent the ideal-typical shift to a service-dominant (S-D) logic thinking. When it comes to the acceptance of those new services, trust is a vital concern. While it has always been an important issue in services, trust in smart service systems becomes crucial. As AI startups’ service propositions are far from familiar to their potential clients, they have got to go the extra mile to build trust in their smart service systems. This paper will provide answers to the research question How do AI startups build trust in their smart service systems? by applying the theory of trust to smart service systems and AI startups. As website quality is an important trust-building lever the research question will be answered by exploring trust building measures in a sample of 26 AI startups’ websites. The major findings include that AI startups do not make their smart service systems as trans-parent as they could through their websites, that showcasing recognition by third parties oc-curs mostly through inexpensive tools that are easy to implement, and that all AI startups offer indirect channels to get in contact with them but less offer richer channels.

Advances in Production Management Systems Towards Smart and Digital Manufacturing

Advances in Production Management Systems  Towards Smart and Digital Manufacturing Book
Author : Bojan Lalic,Vidosav Majstorovic,Ugljesa Marjanovic,Gregor von Cieminski,David Romero
Publisher : Springer Nature
Release : 2020-08-25
ISBN : 3030579972
Language : En, Es, Fr & De

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Book Description :

The two-volume set IFIP AICT 591 and 592 constitutes the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2020, held in Novi Sad, Serbia, in August/September 2020. The 164 papers presented were carefully reviewed and selected from 199 submissions. They discuss globally pressing issues in smart manufacturing, operations management, supply chain management, and Industry 4.0. The papers are organized in the following topical sections: Part I: advanced modelling, simulation and data analytics in production and supply networks; advanced, digital and smart manufacturing; digital and virtual quality management systems; cloud-manufacturing; cyber-physical production systems and digital twins; IIOT interoperability; supply chain planning and optimization; digital and smart supply chain management; intelligent logistics networks management; artificial intelligence and blockchain technologies in logistics and DSN; novel production planning and control approaches; machine learning and artificial intelligence; connected, smart factories of the future; manufacturing systems engineering: agile, flexible, reconfigurable; digital assistance systems: augmented reality and virtual reality; circular products design and engineering; circular, green, sustainable manufacturing; environmental and social lifecycle assessments; socio-cultural aspects in production systems; data-driven manufacturing and services operations management; product-service systems in DSN; and collaborative design and engineering Part II: the Operator 4.0: new physical and cognitive evolutionary paths; digital transformation approaches in production management; digital transformation for more sustainable supply chains; data-driven applications in smart manufacturing and logistics systems; data-driven services: characteristics, trends and applications; the future of lean thinking and practice; digital lean manufacturing and its emerging practices; new reconfigurable, flexible or agile production systems in the era of industry 4.0; operations management in engineer-to-order manufacturing; production management in food supply chains; gastronomic service system design; product and asset life cycle management in the circular economy; and production ramp-up strategies for product

Exploring Service Science

Exploring Service Science Book
Author : Gerhard Satzger,Lia Patrício,Mohamed Zaki,Niklas Kühl,Peter Hottum
Publisher : Springer
Release : 2018-09-12
ISBN : 3030007138
Language : En, Es, Fr & De

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Book Description :

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

The Routledge Handbook of Smart Technologies

The Routledge Handbook of Smart Technologies Book
Author : Heinz D. Kurz,Marlies Schütz,Rita Strohmaier,Stella S. Zilian
Publisher : Routledge
Release : 2022-02-27
ISBN : 1000471403
Language : En, Es, Fr & De

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Book Description :

This Handbook provides a thorough discussion of the most recent wave of technological (and organisational) innovations, frequently called “smart” and based on the digitisation of information. The acronym stands for "Self-Monitoring, Analysis and Reporting Technology". This new wave is one in a row of waves that have shaken up and transformed the economy, society and culture since the first Industrial Revolution and have left a huge impact on how we live, think, communicate and work: they have deeply affected the socioeconomic metabolism from within and humankind’s footprint on our planet. The Handbook analyses the origins of the current wave, its roots in earlier ones and its path-dependent nature; its current forms and actual manifestations; its multifarious impact on economy and society; and it puts forward some guesstimates regarding the probable directions of its further development. In short, the Handbook studies the past, the present and the future of smart technologies and digitalisation. This cutting-edge reference will appeal to a broad audience, including but not limited to, researchers from various disciplines with a focus on technological innovation and their impact on the socioeconomic system; students across different fields but especially from economics, social sciences and law studying questions related to radical technological change and its consequences, as well as professionals around the globe interested in the debate of smart technologies and socioeconomic transformation, from a multi- and interdisciplinary perspective.

Towards Sustainable Customization Bridging Smart Products and Manufacturing Systems

Towards Sustainable Customization  Bridging Smart Products and Manufacturing Systems Book
Author : Ann-Louise Andersen,Rasmus Andersen,Thomas Ditlev Brunoe,Maria Stoettrup Schioenning Larsen,Kjeld Nielsen,Alessia Napoleone,Stefan Kjeldgaard
Publisher : Springer Nature
Release : 2021-12-02
ISBN : 3030907007
Language : En, Es, Fr & De

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Book Description :

This book features state-of-the-art contributions from two well-established conferences: Changeable, Agile, Reconfigurable and Virtual Production Conference (CARV2020) and Mass Customization and Personalization Conference (MCPC2020). Together, they focus on the joint design, development, and management of products, production systems, and business for sustainable customization and personalization. The book covers a large range of topics within this domain, ranging from industrial success factors to original contributions within the field.

Advances in Artificial Intelligence Software and Systems Engineering

Advances in Artificial Intelligence  Software and Systems Engineering Book
Author : Tareq Z. Ahram
Publisher : Springer
Release : 2018-06-28
ISBN : 3319942298
Language : En, Es, Fr & De

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Book Description :

This book focuses on emerging issues following the integration of artificial intelligence systems in our daily lives. It focuses on the cognitive, visual, social and analytical aspects of computing and intelligent technologies, highlighting ways to improve technology acceptance, effectiveness, and efficiency. Topics such as responsibility, integration and training are discussed throughout. The book also reports on the latest advances in systems engineering, with a focus on societal challenges and next-generation systems and applications for meeting them. It also discusses applications in smart grids and infrastructures, systems engineering education as well as defense and aerospace. The book is based on both the AHFE 2018 International Conference on Human Factors in Artificial Intelligence and Social Computing, Software and Systems Engineering, The Human Side of Service Engineering and Human Factors in Energy, July 21–25, 2018, Loews Sapphire Falls Resort at Universal Studios, Orlando, Florida, USA.

Realizing Digitization Enabled Innovation

Realizing Digitization Enabled Innovation Book
Author : Stefan Michael Genennig
Publisher : Springer Nature
Release : 2019-11-28
ISBN : 3658287195
Language : En, Es, Fr & De

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Book Description :

Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he develops a method for the integration of digital technologies for service innovation and designs a tool for the development of digitization-enabled value propositions. The findings provide valuable insights for managers aiming to integrate digital technologies for innovation, and add to service science.

Cloud as a Service

Cloud as a Service Book
Author : Enrique Castro-Leon,Robert Harmon
Publisher : Apress
Release : 2016-12-22
ISBN : 1484201035
Language : En, Es, Fr & De

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Book Description :

See how the principles of Service Science govern the dynamics driving the adoption of cloud computing in the industry. Cloud as Service shows you how the evolution of enterprise computing platforms to application-specific cloud platforms (ASCPs) have aligned to business needs. You'll also learn processes for developing and building ASCPs. You'll gain insight into how executives, managers, and technologists are utilizing cloud services, cloud service providers, equipment manufacturers, and software and application vendors participating in cloud supply chains. For business, the appeal of cloud computing must go beyond the notion of convenient, on-demand access of networked pooled access to computing resources. Industry leaders have learned to apply cloud computing to become more nimble, cost effective, and customer engaging as they strive for competitive advantage, regardless of size. These companies define and build cloud platforms customized for their needs rather than using someone else’s. This book shows you how to use a holistic, end-to-end view of platform planning, platform development, supply chains and operations to collapse platform development times to a fraction of the original time. You’ll see that strategies for selling to the cloud market are essentially incomplete; and that in order to be successful, businesses must become cloud service businesses themselves, incorporating cloud technologies in their engineering, IT, sales and marketing, and delivery processes. What You'll Learn: Historical perspective to provide insight into the dynamics driving cloud evolution today State of the art in IT requirements and cloud solutions The value of User Experience (UX) driven design principles The crucial roles of Service Brokers and Service Assurance Managers The landscape of emerging cloud services and what they mean to your enterprise Service Portals and Enterprise Service Buses Who This Book Is For: CIOs, CTOs, data center architects, solution architects and application engineers Educational institutions building a systems integration curriculum Developers who want to understand how their work fits in the cloud ecosystem

FACTORS AFFECTING EMPLOYEE S RETENTION IN AUTOMOBILE SERVICE WORKSHOPS OF ASSAM AN EMPIRICAL STUDY

FACTORS AFFECTING EMPLOYEE   S RETENTION IN AUTOMOBILE SERVICE WORKSHOPS OF ASSAM AN EMPIRICAL STUDY Book
Author : Ashad Ullah Qureshi
Publisher : Concepts Books Publication
Release : 2022-06-26
ISBN : 0987650XXX
Language : En, Es, Fr & De

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Book Description :

It has become increasingly more difficult for organizations to hire and retain qualified staff. In order to satisfy this need and meet the competition for talented staff, organizations will be required to develop effective employee attraction and retention strategies. The ability to compete for and retain talented staff will depend in part on the organizations ability to identify this need and successfully develop and implement a plan. Further intensifying this talent acquisition need is the current workforce demographics comprising a large number of baby boomers that are eligible to retire and will be leaving the workforce in the immediate future. Demand for talent will dramatically change the demographics of the workforce. This study identified and examined factors that positively influence the attraction and retention of quality staff for organizations. These factors include employee commitment, trust, communication, and support programs. Additionally, this study examined the practices of the Office of Personnel Management that provides guidance to the federal government agencies on talent acquisition and retention programs to determine the strategies they use to manage this staffing need crisis. This study identifies talent attraction and retention strategies organizations can develop to manage this talent sustainability issue. The findings of this study apply across organizations both public and private. Keywords: Talented Staff Acquisition, Employee Retention, Employee Commitment, Talent Sustainability, and Employee Turnover.