180 Ways To Walk The Customer Service Talk

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180 Ways to Walk the Customer Service Talk

180 Ways to Walk the Customer Service Talk
  • Author : Eric Lee Harvey,Walk the Talk Team
  • Publisher : The Walk The Talk Company
  • Release : 1999
  • ISBN : 9781885228345
  • Language : En, Es, Fr & De

Book Description :

180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.

180 Ways to Walk the Leadership Talk

180 Ways to Walk the Leadership Talk
  • Author : John Baldoni
  • Publisher : The Walk The Talk Company
  • Release : 2000
  • ISBN : 9781885228383
  • Language : En, Es, Fr & De

Book Description :

This book gives you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business.

Customer Service

Customer Service
  • Author : Robert W. Lucas
  • Publisher : McGraw-Hill/Irwin
  • Release : 2002
  • ISBN : 9780078226335
  • Language : En, Es, Fr & De

Book Description :

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.